Gerald Kitonyi
Parts Advisor
Thika
Summary
Results-driven Parts Advisor with a proven track record in customer service and technical expertise. Known for effective problem-solving and process improvement, enhancing customer satisfaction and driving sales growth.
Overview
2
2
Languages
3
3
years of professional experience
Work History
Parts Advisor
Thika Motor Dealers
05.2023 - 05.2026
- Advised customers on parts selection and compatibility with vehicle models.
- Managed inventory levels to ensure availability of essential parts and components.
- Processed orders and returns efficiently, improving customer satisfaction rates.
- Assisted technicians in identifying required parts for repairs and maintenance tasks.
- Trained new staff on parts catalog systems and customer service protocols.
- Implemented streamlined processes for order fulfillment, reducing wait times for customers.
- Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
- Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
- Assisted with training new team members, sharing insights and best practices gleaned from years of experience in the field.
- Maintained a clean and organized workspace, promoting an efficient work environment conducive to productivity and accuracy. Thus upholding 5s.
- Increased sales revenue through upselling, cross-selling, and recommending suitable alternatives when required items were unavailable or discontinued.
- Collaborated effectively with colleagues in both the parts department and other areas of the business, fostering a supportive team atmosphere focused on achieving common goals.
- Managed returns and warranties efficiently, minimizing financial loss for the company while maintaining positive customer relationships.
- Contributed to team success by consistently meeting or exceeding monthly sales targets established by management.
- Assisted customers in finding appropriate parts promptly. Thus providing solutions to customers.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
Automotive Attatchee
Murenge Garage
01.2023 - 03.2023
- Collaborated with team members to streamline repair processes.
- Changed, rotated, and balanced tires on different types of vehicles.
- Analyzed and located malfunctions in brakes under supervision.
- Learnt basic Vehicle parts.
- Repaired and replaced worn and damaged components in collaboration with other technicians.
Education
Diploma - Automotive Engineering
Thika Technical Training Institute
Thika 04.2001 -
Skills
Parts cataloging
Warranty administration
Technical aptitude
Parts identification
Returns handling
Customer service
Problem-solving skills
Improving customer satisfaction
Team collaboration
Verbal and written communication
Clean driving record
Email communication
Invoice processing
Training and coaching
Suggestive selling
Timeline
Parts Advisor
Thika Motor Dealers
05.2023 - 05.2026
Automotive Attatchee
Murenge Garage
01.2023 - 03.2023
Diploma - Automotive Engineering
Thika Technical Training Institute
04.2001 -
Referee
Vincent Kimani
Thika Motor Dealers
vincentkimani91@gmail.com
0115 001264
Lucas Maingi
Murenge Garage
lucasmaingi10@gmail.com
0727 725385