Gerald Gitonga Muthuri
Business Development
Mombasa
Summary
I am a financial and business development executive with financial and management, bank operations, and business development experience. I strategize institutional and industrial moves to sustain profitable customer relationships and retention rates. I present a special corporate cadre memory, compelling and resonating, and turnaround change management attributes needed in a globalized and dynamic, busy business environment. Equally, I can make informed decisions with good analytical, interpersonal, and organizational skills through public speaking. I am also a resilient, self-motivated, fast learner, problem solver, team player, and a creative and innovative character with high integrity and ethical standards and a readiness for new growth-oriented experiences.
Overview
12
12
years of professional experience
2031
2031
years of post-secondary education
Work History
Consultant- Business Development Officer
Pafro Impex Trading Co. Ltd
08.2021 - 12.2024
- Aided in the creativity and problem-solving skills on the market challenges faced by the organization to boost sales above the targets
- Constant communication with the client list so as to cross sell and meet them in their point of need which boosted sales and retention by 70%
- Ensured on-boarding of new clients by strong negotiation skills and presentation.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for all business stake holders.
- Managed client relationships through regular check-ins,updates and market trends so as to remedy the clients needs.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement to boost sales of company products.
- Developed innovative strategies for clients, resulting in increased revenue and business growth and market share.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Maintained current knowledge of evolving changes in marketplace to drive the company sales.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Built diverse and consistent sales portfolio.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs by 10%.
Officer, Distribution and Portfolio Services, Motorization of MOU
Ecobank Kenya Ltd
02.2020 - 07.2021
- Provided technical analysis on agency banking performance, and regional product uptake which grew on average 10%
- Contributed to satisfactory internal and external audit ratings and regulator (CBK) policies on agency banking.
- Oversaw improved customer service experience and bank's retention rates for agency banking services and bank customers.
- Managed departmental budgets effectively, ensuring optimal allocation of resources for necessary equipment and training for bank agents and bank staff.
- Implemented executive decisions and executed branch performance strategies relating to MOU's uptake of up to 90% held by the bank
- Provided technical and managerial input towards overall bank's profitability before Tax on Agency banking and all MOU's
- Evaluated staff performance and provided coaching to address inefficiencies to manage bank agents on the techinical aspect.
- Mentored junior officers, providing guidance and support to foster professional development and career progression of the sales team.
Digital Officer, Ecobank pay (QR) acquisition
Ecobank Kenya Ltd
01.2013 - 07.2021
- Developed and implemented digital strategies for QR/POS usage
- Conducted knowledge management and sales training to the staff
- Ensured proper quality assurance, and customer satisfaction
Direct Sales Agent
Ecobank Kenya Ltd
01.2013 - 07.2021
- Cross-sold bank products and services to existing and prospective clients
- Reconciled weekly sales and developed marketing reports for performance review
- Engaged customers on customer satisfaction, feedback response on products and services
- Maintained solid customer relationships, introduced clients to new products and services
Relationship Officer
Ecobank Kenya Ltd
01.2019 - 01.2020
- Developed sustainable and solid customer relationships and branch staff in order to ensure customer retention and 100% loan payments for clients in my portfolio.
- Maintained high business loan portfolio growth and identified business opportunities from existing companies and SME staff.
- Cross-sold bank products to prospective clients and monitored industry /competitor trends in loans, cards, point of sale machines, mobile banking to ensure profitability of the branch and bank as a whole.
- Complied with internal and statutory policies/guidelines and practices on relationship management to ensure 100% client satisfaction
- Ensured high standards of quality assurance in service delivery.
- Contributed in debt recovery for loans taken and not to date payment by giving financial advice to customers to ensure banks profitability and clients satisfaction.
- Monitored, followed-up and escalated cases to meet customer response commitments.
- Contributed to the growth of the branch''s assets under management by consistently meeting sales targets on all bank products.
Customer Service Officer
Ecobank Kenya Ltd
02.2014 - 07.2019
- Ensured high standards of quality assurance and customer service
- Provided technical training support to new staff
- Reconciled branch accounts and prepared branch performance reports
- Complied with internal and statutory policies/guidelines and practices for seamless operations
- Maintained high business portfolio growth yielding Branch's profitability levels
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Provided constructive feedback to peers and management on potential process improvements, aiding continuous enhancement of service quality.
Education
Certified Public Accountant (CPA) II -
KCA University
Bachelor of Business Commerce - Finance
Kenyatta University
01.2009 - 01.2012
Certificate in Computer Applications - undefined
Data Networks
01.2006 - 02.2006
Kenya Certificate of Secondary Education - undefined
Meru School
01.2002 - 01.2005
Kenya Certificate of Primary Education - undefined
High Gate Academy
01.1992 - 01.2001
Skills
Accounting
Administration
Auditing
Banking
Business Development
Cash Management
Communication
Reconciliation
Customer Care
Executive Communication
Financial Management
Inventory Management
Planning & Budgeting
Product Launch/Development
Reporting & Liaison
Resource Mobilization
Team Leadership
Additional Information
Member of Kenyatta University Presidential Award Club, Significant work experience at Kenya Ports Authority, Chai Limited-Mombasa, and Karanene Stores, References available upon request.
Coreareasofcompetencies
- Accounting
- Administration
- Auditing
- Banking
- Business Development
- Cash Management
- Communication
- Reconciliation
- Customer Care
- Executive Communication
- Financial Management
- Inventory Management
- Planning & Budgeting
- Product Launch/Development
- Reporting & Liaison
- Resource Mobilization
- Team Leadership
Timeline
Consultant- Business Development Officer
Pafro Impex Trading Co. Ltd
08.2021 - 12.2024
Officer, Distribution and Portfolio Services, Motorization of MOU
Ecobank Kenya Ltd
02.2020 - 07.2021
Relationship Officer
Ecobank Kenya Ltd
01.2019 - 01.2020
Customer Service Officer
Ecobank Kenya Ltd
02.2014 - 07.2019
Digital Officer, Ecobank pay (QR) acquisition
Ecobank Kenya Ltd
01.2013 - 07.2021
Direct Sales Agent
Ecobank Kenya Ltd
01.2013 - 07.2021
Bachelor of Business Commerce - Finance
Kenyatta University
01.2009 - 01.2012
Certificate in Computer Applications - undefined
Data Networks
01.2006 - 02.2006
Kenya Certificate of Secondary Education - undefined
Meru School
01.2002 - 01.2005
Kenya Certificate of Primary Education - undefined
High Gate Academy
01.1992 - 01.2001
Certified Public Accountant (CPA) II -
KCA University
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