Georginah Mugo

Work History

Victoria Homestore Ltd

11.2022 - Current

Maintained scheduling for main branch to keep shifts appropriately staffed.
Managed over 50 customer calls per day.
Collaborated with other supervisors to coordinate activities of individual team members and departments.
Executed extensive variety of customer transactions according to institutional policy and procedures.
Assigned job roles and oversaw performance.
Oversaw opening and closing of branch and monitored overdrafts, wire transfers, collections and stop payment orders.
Assisted front-line staff with handling difficulties, resolving problems and managing large transactions.
Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

Heel To Toe Ltd

06.2017 - 11.2022

Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
Coordinated merchandising displays, signage and sales enablement.
Increased sale by 10% during my first year in the company.
Monitored cashiers' work and balanced registers to maintain strong financial controls.
Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
Engaged associates in daily operations through open communication and upbeat team meetings.
Entered and priced inventory to assist with efficient restocking.
Created timely and accurate inventory, cash and production reports for senior managers.
Marked-down clearance items and relocated merchandise to proper store areas.

Store 66 Ltd

08.2015 - 12.2016

Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
Supervised daily operations by directing customer service, inventory and sales operations.
Maintained customer satisfaction with quick and professional handling of product returns.
Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
Answered product questions and assisted customers in selection and checkout.
Conducted inventory analysis to determine optimal stock levels.
Implemented loss prevention by preventing losses due to theft or other types of shrinkage.
Researched issues to obtain appropriate answers to customer inquiries.

Safaricom Ltd

01.2012 - 12.2014

Managed customer accounts to secure customer satisfaction and repeat business.
Negotiated contracts with clients and developed relationships with key personnel.
Developed and delivered engaging sales presentations to convey product benefits.
Engaged in friendly conversation with customer to better uncover individual needs.
Listened to customer needs and desires to identify and recommend optimal products.
Managed efficient cash register operations.
Built customer loyalty and retention by delivering excellent shopping experiences.
Retained excellent client satisfaction ratings through outstanding service delivery.
Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.

Innscor Ltd

08.2011 - 08.2012

Remained calm and poised when dealing with difficult customers or during busy shifts.
Kept server areas clean and stocked to increase efficiency while working tables.
Used cash registers and credit card machines to cash out customers.
Greeted new customers, discussed specials, and took drink orders.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.