GEORGE KIPTOO KIRONGO
Operations, |Finance & Banking.
Kitale
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced with over 10 years of experience. Excellent reputation for resolving problems and improving customer satisfaction. Reliable employee Offering excellent communication and good judgment. Enthusiastic & eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of assigned task and training. Motivated to learn, grow and excel in this Industry.
Overview
13
13
years of professional experience
17
17
years of post-secondary education
2
2
Languages
Work History
Assets Custodian
Stanbic Bank
Eldoret, Naivasha & Kericho
07.2016 - Current
- Maintained excellent attendance record, consistently arriving to work on time.
- Improved operations through consistent hard work and dedication.
- Drove operational improvements which resulted in savings and improved profit margins.
- Worked with customers to understand needs and provide excellent service.
- Maintained energy and enthusiasm in fast-paced environment.
- Onboarded new temps by entering employee information into systems.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Resolved problems, improved operations and provided exceptional service.
- Participated in team-building activities to enhance working relationships.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Monitored company inventory to keep stock levels and databases updated.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Carried out day-to-day duties accurately and efficiently.
- Used coordination and planning skills to achieve results according to schedule.
- Received and processed stock into inventory management system.
- Managed team of employees, overseeing coaching & Mentoring, training and professional growth of employees.
- Delivered services to customer locations within specific timeframes.
- Led projects and analyzed data to identify opportunities for improvement.
Ag. Head of Service Support
CFC Stanbic Bank
Eldoret
11.2015 - 07.2016
- Monitored company inventory to keep stock levels and databases updated.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Maintained excellent attendance record, consistently arriving to work on time.
- Prepared variety of different written communications, reports and documents.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Exceeded goals through effective task prioritization and great work ethic.
- Conducted research, gathered information from multiple sources and presented results.
- Collaborated with team members to achieve target results.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Actively listened to customers, handled concerns quickly and escalated major issues my Immediate manager.
Float
CFC Stanbic Bank
Eldoret
08.2015 - 11.2015
- Adhere and enforced all laid-down policies and procedures regarding the handling, locking away and security of cash
- Ensure that cash holdings are kept within prescribed limits at all times
- Balance cash daily and report any differences promptly
- Exercised great adaptability in transitioning between assigned roles.
- Built and maintained environment that stimulated learning and supported different roles.
Teller
CFC Stanbic Bank
Kisii & Eldoret
07.2011 - 07.2015
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Educated customers on use of banking website and mobile apps.
- Stocked supplies for customers and personal teller station.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
Route supervisor
East African Breweries Kenya
Eldoret
03.2011 - 06.2011
- Leveraged systems, equipment and process redesign to drive continuous improvement.
- Oversaw driver and laborer time and attendance to minimize overtime and ascertain drivers did not exceed limits established by regulatory agencies.
- Monitored daily operations and routes to resolve issues and drive operational effectiveness.
- Planned, distributed, monitored and followed up on daily route assignments to service customers per company standards and agreements.
- Managed end-of-day check-in process to capture and communicate key service, safety and equipment issues.
- Scheduled, attended and contributed to safety meetings to maintain working relationships and promote maximum morale and productivity.
- Visited customers and customer sites to evaluate and resolve safety issues.
- Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
Lead Generator
Barclays bank of Kenya
Kitale
02.2010 - 02.2011
- Met or exceeded monthly sales goals by using dynamic interpersonal and tried and true persuasion skills.
- Called potential customers from marketing lists and referral programs to engage and discuss personal needs.
- Scheduled sales appointments to discuss products and services and to close qualified leads.
- Reached out to prospective customers using effective social media, research skills and networking events.
- Developed and maintained lasting customer relationships through quick turnaround and strong communication skills.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
personal financial advisor
Old Mutual Life Assurance Company
Nakuru
09.2009 - 02.2010
- Advised clients on portfolio allocation and various investment types.
- Examined clients' overall financial situation by reviewing income, assets, debts, expenses and credit reports.
- Initiated customer relationships through prospecting, lead utilization, local market and community involvement.
- Analyzed clients' financial situations to offer products to improve standard of living.
- Created debt management plans, spending plans and budgets to assist clients in meeting financial goals.
- Promoted products and services by conducting educational seminars to clients and prospects in Nakuru Town.
- Highlighted values and educated clients on Insurance and Investments financial products.
- Exceeded goals through effective task prioritization and great work ethic.
Education
Retail Banking 1 Certification -
Retail Banking Academy
Online Study 07.2018 - 07.2018
Bachelor of commerce (B.Com) - Banking and Finance
Egerton University
Nakuru 08.2006 - 11.2009
Kenya Certificate of Secondary Education -
Cherangani Secondary School
Kitale 01.2001 - 12.2004
Kenya Certificate of primary Education -
Mateket Primary School
Kitale 01.1991 - 12.2000
Skills
Teamwork and Collaboration
Interpersonal Communication
Analytical and Critical Thinking
Critical Thinking
Self-Motivated
Active Listening
Flexible and Adaptable
Accomplishments
- Audit Champion
- (CFC Stanbic Bank.) – Led Eldoret branch to achieve a satisfactory Audit rating in 2015 - Service Champion
- (CFC Stanbic Bank.) – Consistently championing service initiative since 2011 and achieving the best rating
- AML and Account management Champion, Assist the branch in monitoring and executing of AML alerts, Monitoring excess and dormant accounts and Arrears in Loans
- Compliance Trainings
- (CFC Stanbic Bank.) - Branch Onsite Trainer
- (CFC Stanbic Bank.) - T24 & Digital banking branch trainer
- CIC Workshops
- SARB Sensitization Workshops
- (CFC Stanbic Bank.) - First Aider
- (G4S & St Johns Ambulance.) - Customer Experience, In pursuit of excellence for leaders
- Cashiering and back office operations
- (Kenya School of Monetary Studies.) - People Managers Training
- (CFC Stanbic Bank) - Leadership-training
- (Moi high school Kaplamai.)
- SOCIAL/ CHARITY WORK & LEADERSHIP NSE Smart youth Investment challenge Kenya National Youth week “youth and climate change” at Nyayo Garden – Nakuru Town Nakuru Agricultural show clean up exercise
- Human rights awareness “HIV/AIDS & Human Rights in Kenya.” The legal resources Foundation
- Treasurer of insurance students association under the umbrella of professional and student association forum (PASAF) – Egerton University Planning and execution of CSI activities – CFC Stanbic Bank.
Additional Information
Referees to be provided upon request.
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Retail Banking 1 Certification -
Retail Banking Academy
07.2018 - 07.2018
Assets Custodian
Stanbic Bank
07.2016 - Current
Ag. Head of Service Support
CFC Stanbic Bank
11.2015 - 07.2016
Float
CFC Stanbic Bank
08.2015 - 11.2015
Teller
CFC Stanbic Bank
07.2011 - 07.2015
Route supervisor
East African Breweries Kenya
03.2011 - 06.2011
Lead Generator
Barclays bank of Kenya
02.2010 - 02.2011
personal financial advisor
Old Mutual Life Assurance Company
09.2009 - 02.2010
Bachelor of commerce (B.Com) - Banking and Finance
Egerton University
08.2006 - 11.2009
Kenya Certificate of Secondary Education -
Cherangani Secondary School
01.2001 - 12.2004
Kenya Certificate of primary Education -
Mateket Primary School
01.1991 - 12.2000