George Obell
ICT Consultant
Kisumu
Summary
Insightful Information Technology Manager with over 10 years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.
Overview
19
19
years of professional experience
12
12
years of post-secondary education
Work History
Sales Representative
Safaricom Ltd.
01.2007 - 12.2007
- Maintenance of Community Payphones (Adondo, Jembi & MTL 200)
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Revenue Management
- Trained and mentored new sales representatives.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
System Administrator
Hope Cyber Café
01.2006 - 12.2006
- Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
- Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Established network specifications and analyzed workflow, access, information and security requirements.
- Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to end users.
- Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
- Completed reports detailing network and systems performance and downtime issues.
ICT Consultant/Manager
Zimabel ICT Solutions
5 2017 - Current
- Streamlined internal processes for improved efficiency and increased team productivity.
- Providing administrative direction and support for daily operational activities of the organization.
- Working in partnership with clients, advising them how to use information technology in order to meet their business objectives or solve their problems
- Provided regular updates on project progress ensuring transparency between clients, stakeholders, and internal team members throughout engagements.
- Coached junior consultants, promoting professional development and career advancement within the organization.
- Designed performance metrics to track progress towards strategic goals, ensuring ongoing success in a competitive market.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Defining software, hardware and network requirements
- Analyzing IT requirements within companies and giving independent and objective advice on the use of IT
- Helping clients with change management activities
- Designing, testing, installing and monitoring new system
- Preparing documentation and presenting progress reports to clients.
Program Advisor
YOD International (NGO)
01.2016 - 12.2016
- Develop organizational and operational plans, grants, contracts and procedures to attain program goals
- Prepare and evaluate materials and information to comply with required reports, surveys and analysis
- Provide technical support to project staff
- Maintain program documentation and administrative records of all activities and issues related to guest engagement process.
Supervisor
TNS/RMS (Research & Marketing Company)
08.2015 - 10.2015
- Overseeing the process of Data collection
- Overseeing the Enumerators and assigning them work areas
- Troubleshooting and maintenance of the Tablets & Laptops
- Data verification and synchronization.
ICT Officer
The Judiciary of Kenya (Kisumu Law Courts)
02.2013 - 05.2014
- Managing the Case Management System at the High Court and the Court of Appeal
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
- Managing Customer care online system
- User support and training
- Installation and Maintenance of Computer and Network systems
- Carrying out repair and maintenance of ICT equipments and peripherals
- Overseeing process of configuration and installation of New ICT equipments.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Utilized data-driven decision-making techniques to inform strategic planning processes and measure progress towards goals.
- Advocated for adoption of new technologies to improve crime detection and prevention, overseeing integration of advanced surveillance systems.
- Established protocols for handling sensitive information, ensuring confidentiality and compliance with legal standards.
Facilitator
Ministry of Planning and Devolution
08.2014 - 02.2014
- Training different support Groups on Uwezo Funds
- Monitoring and Evaluating the support groups performance
- Compiling reports for further action by UWEZO Funds Committee.
ICT Officer/Marketing Assistant
Swift Office Supplies Ltd.
01.2010 - 01.2012
- Network management and Configurations
- Computer maintenance and repairs
- Software troubleshooting, update and installation
- Coordinating all online marketing, advertising and promotional activities
- Training staffs on IT related products and services
- User support.
Field Coordinator
Change Agents for Peace International (CAPI)
01.2008 - 01.2009
- Organizing and coordinating trainings in different communities
- Drawing budgets and proposals for workshops
- Training different communities on Trauma Counseling, Transformative Mediation and Conflict Management
- Compiling Monthly reports.
Education
CCNA Routing & Switching -
KCA University
02.2014 - 05.2014
Cyber Security - undefined
Cisco Networking Academy
04.2014 - 05.2014
Internet of Everything (IoE) - undefined
Cisco Networking Academy
04.2014 - 05.2014
Entrepreneurship - undefined
Cisco Networking Academy
04.2014 - 05.2014
Certificate in Web Design - undefined
ZETECH University
09.2012 - 05.2013
Diploma in Computer Science - undefined
Nairobi Aviation College
01.2004 - 04.2005
Kenya Certificate of Secondary Education (KCSE) - undefined
Global Vision High School
01.2001 - 04.2003
Kenya Certificate of Primary Education (KCPE) - undefined
God-Jope Primary School
01.1993 - 04.2000
Diploma - Certified Information System Security Professional
ALISON
Online 04.2001 -
Diploma - Business Management And Entrepreneurship
ALISON
Online 04.2001 -
Certificate - CompTIA A+
ALISON
Online 04.2001 -
Skills
Computer Systems Installation
Network systems configuration
Case Management System
Data entry and analysis
Project management
Leadership and Advisory
Conflict management
Personnel Training
CRM proficiency
Systems and software expertise
Microsoft applications proficiency
Information Technology Infrastructure
IT Change Management
Cybersecurity Expertise
References
- Hon. Julius Ng’arng’ar, Head of Station, Kisumu Law Courts, 0721 505018
- Angela Pashayan, Managing Director, YOD International, +1 415-400-9795
- Mr. Victor Ogone, Head of ICT Department, Kisumu Law Courts, 0738 411 725
Training
- 2014, Ministry of Planning and Devolution, Uwezo Funds (TOT)
- 2010, HROC, Trauma Counseling (TOT)
- 2008, AVP Trust, Alternatives to Violence Training of facilitators (TOF)
- 2008, Change Agents for Peace International (CAPI), Cert in Conflict Management
- 2006, Hope Worldwide Kenya, HIV/AIDS TOT
- 2003, Teal Trust Africa, Leadership
Timeline
Program Advisor
YOD International (NGO)
01.2016 - 12.2016
Supervisor
TNS/RMS (Research & Marketing Company)
08.2015 - 10.2015
Facilitator
Ministry of Planning and Devolution
08.2014 - 02.2014
Cyber Security - undefined
Cisco Networking Academy
04.2014 - 05.2014
Internet of Everything (IoE) - undefined
Cisco Networking Academy
04.2014 - 05.2014
Entrepreneurship - undefined
Cisco Networking Academy
04.2014 - 05.2014
CCNA Routing & Switching -
KCA University
02.2014 - 05.2014
ICT Officer
The Judiciary of Kenya (Kisumu Law Courts)
02.2013 - 05.2014
Certificate in Web Design - undefined
ZETECH University
09.2012 - 05.2013
ICT Officer/Marketing Assistant
Swift Office Supplies Ltd.
01.2010 - 01.2012
Field Coordinator
Change Agents for Peace International (CAPI)
01.2008 - 01.2009
Sales Representative
Safaricom Ltd.
01.2007 - 12.2007
System Administrator
Hope Cyber Café
01.2006 - 12.2006
Diploma in Computer Science - undefined
Nairobi Aviation College
01.2004 - 04.2005
Diploma - Certified Information System Security Professional
ALISON
04.2001 -
Diploma - Business Management And Entrepreneurship
ALISON
04.2001 -
Certificate - CompTIA A+
ALISON
04.2001 -
Kenya Certificate of Secondary Education (KCSE) - undefined
Global Vision High School
01.2001 - 04.2003
Kenya Certificate of Primary Education (KCPE) - undefined
God-Jope Primary School
01.1993 - 04.2000
ICT Consultant/Manager
Zimabel ICT Solutions
5 2017 - Current
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