GEORGE MUKABI
NAKURU
Summary
With a proven track record at NAMURUTUNGA ENTERPRISES LTD, I excel in enhancing customer relationships and boosting sales through strategic process improvements. My expertise in information security and strong interpersonal skills have significantly contributed to operational excellence and team leadership, achieving notable growth in customer satisfaction and loyalty.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Branch Manager
NAMURUTUNGA ENTERPRISES LTD[ SAFARICOM FRANCHISE ]
TAITA TAVETA
07.2024 - Current
- Identifying opportunities for process improvement initiatives within the branch.
- Analyzed competitors and market trends to facilitate business growth.
- Developing strategies to increase customer satisfaction and loyalty.
- Conducting regular performance reviews for all employees in the branch.
- Facilitating weekly meetings with staff members to discuss progress on current initiatives.
- Maintaining regular performance appraisals for subordinates through verbal, written and on-going review programs.
- Designed sales and service strategies to improve revenue and retention.
- Participated in community events to promote Safaricom brand awareness .
- Resolving escalated customer complaints in a timely manner.
- Assigning duties to employees and examining work for accuracy, neatness, and timeliness.
- Boosting the customer base, acquiring new customers, and identifying needs to deliver relevant products.
Assistant Manager
TRIOLUCK CUMMUNICATIONS [ SAFARICOM FRANCHISE ]
ISIOLO
10.2023 - 06.2024
- Reviewed completed work to verify consistency, quality, and conformance.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Communicated regularly with customers to gain insights into their needs.
- Established processes for monitoring customer satisfaction levels.
- Maintained up-to-date knowledge of company products and services.
- Worked effectively in team environments to make the workplace more productive.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Assisted with customer requests and answered questions to improve satisfaction.
SECURITY MANAGER AND CCTV OPERATOR
LOUIZE SIMBA HOTEL
EMBU
03.2023 - 09.2023
- Reviewed and updated security policies and procedures in response to new threats or changes in the regulatory environment.
- Recommended changes in processes and procedures related to information security and risk management.
- Assessed company security risks and developed actionable solutions to be presented to management.
- Oversaw the installation and maintenance of security systems, including CCTV and access control systems.
- Developed and implemented training procedures for newly hired personnel.
- Conducted regular security assessments and audits to identify potential vulnerabilities.
- Monitored physical access to the premises, ensuring that only authorized personnel were allowed entry.
- Investigated security incidents to determine root cause, impact, and recommend remediation plans.
- Floated between security locations to check in with officers, assess security and make proactive adjustments based on changing conditions.
- Established crisis management and emergency response plans, conducting regular drills to ensure preparedness.
- Coordinated security efforts with other departments to ensure a holistic approach to risk management.
- Oversaw highly effective security team and managed scheduling and resource allocation.
- Documented all aspects of IT Security including but not limited to policies, procedures and best practices.
- Responded immediately to security threats, breaches and emergencies, following proper protocols.
- Conducted regular staff training on security policies and procedures.
- Provided security awareness training to all employees, enhancing the overall security culture within the organization.
- Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives.
- Analyzed data from security incidents to identify trends and areas for improvement.
- Controlled physical and security technology programs, CCTV, access control, security lighting, gate systems and incident management systems.
- Held routine and surprise drills to keep help security team members practice response plans.
Security Supervisor
MOTHERLAND SECURITY LTD
THIKA
01.2022 - 02.2023
- Conducted investigations into security breaches and prepared detailed reports.
- Upheld strict confidentiality regarding sensitive information and security measures.
- Liaised with management to communicate security concerns and provide updates.
- Led training sessions for security staff on best practices and emergency response protocols.
- Led and directed investigations of accidents, thefts and property loss on premises.
- Managed security staff schedules for shifts, minimizing overtime costs.
- Developed and implemented training procedures for newly hired personnel.
- Conducted regular patrols of the premises to identify potential threats or safety hazards.
- Secured premises and personnel by patrolling property and monitoring surveillance cameras.
- Conducted site reviews and security audits and made recommendations to management based on findings.
- Administered first aid and emergency support as needed during incidents.
- Led security team and contributed to on-call shifts.
- Implemented new security protocols to prohibit trespassing and increase safety.
Intern
KENYA RED CROSS SOCIETY
NANYUKI
01.2019 - 05.2019
- Prepared activity reports, minutes, and other write-ups of assignments carried out.
- Conducting security management roles.
- Participated in community development projects such as HIV/AIDS awareness campaigns.
- Offering first aid to calamity victims, such as those affected by fires and road accidents.
- As a criminologist and a security expert, I took part in crime awareness campaigns carried out in the community.
- Participated in environmental conservation and forest restoration in a movement to eradicate drought and reduce food shortage.
Education
Associate of Arts - CRIMINOLOGY AND SECURITY STUDIES
CHUKA UNIVERSITY
CHUKA, KENYA10-2019
GED -
KARAGO-INI SECONDARY SCHOOL
NYAHURURU ,KENYA12-2016
Skills
- Sales professional
- Client relationship management
- Information security
- Staff management
- Team supervision
- Strong interpersonal skills
- Operations management
- Operational reports
- Reporting
- Dependable
- Strong team-builder
- Customer relationships
Certification
- CERTIFICATE IN OCCUPATIONAL FIRST AID FROM KENYA RED CROSS SOCIETY.
- B1 DRIVING LICENCE
- CERTIFICATE IN DEFENSIVE DRIVING FROM KENYA INSTITUTE OF SAFETY TRAINING.
Languages
English
First Language
Swahili
Upper Intermediate (B2)
B2
references
References
1 ] HUSSEIN GEDI : OPERATIONS MANAGER ,NAMURUTUNGA FRANCHISE.
TEL : +254729982020
2 ] MOHAMED HAJJI : MANAGER TRIOLUCK FRANCHISE
TELL:+254 720025891.
3 ] MOSES KIMANI , MANAGER LOUISE SIMBA HOTEL
TEL : +254725837983
4 ] PAULINE MUTHANJE , KENYA RED CROSS COORDINATOR
TEL : +254731888196
Timeline
Branch Manager
NAMURUTUNGA ENTERPRISES LTD[ SAFARICOM FRANCHISE ]
07.2024 - Current
Assistant Manager
TRIOLUCK CUMMUNICATIONS [ SAFARICOM FRANCHISE ]
10.2023 - 06.2024
SECURITY MANAGER AND CCTV OPERATOR
LOUIZE SIMBA HOTEL
03.2023 - 09.2023
Security Supervisor
MOTHERLAND SECURITY LTD
01.2022 - 02.2023
Intern
KENYA RED CROSS SOCIETY
01.2019 - 05.2019
Associate of Arts - CRIMINOLOGY AND SECURITY STUDIES
CHUKA UNIVERSITY
GED -
KARAGO-INI SECONDARY SCHOOL
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