GEORGE K. KIBOCHI
Business Leader | Founder | Sales & Operations Strategist
Nairobi
Summary
Dynamic and results-driven business leader with over 15 years of experience driving growth, building high-performing teams, and scaling businesses across the insurance and education sectors. Founder and CEO of Pick A Book Ltd, where I transformed a start-up into a multi-million-shilling enterprise within four years. Proven track record in strategic planning, operational excellence, sales leadership, system implementation, and stakeholder management. Known for innovation, resilience, and delivering measurable results with limited resources.
Overview
22
22
years of professional experience
Work History
Founder & Business Leader
Pick A Book Limited
10.2017 - Current
- Provide overall strategic direction, vision, and leadership for the company.
- Oversee operations, financial management, resource allocation, and business development.
- Implement risk mitigation strategies and enforce compliance with industry standards and regulations.
- Establish performance metrics, track results, and optimize operational efficiency.
- Drive growth through innovation, new business opportunities, and new product lines.
- Lead crisis management and maintain strong stakeholder relationships.
Senior Account Manager
Eurotech Ltd
01.2016 - 09.2017
- Promoted and sold a proprietary procurement system to schools, enabling direct book purchases from publishers and streamlining the procurement process.
- Conducted on-site visits to schools to demonstrate system features and benefits, driving adoption and increasing sales.
- Trained school staff on system use, ensuring proper understanding and smooth implementation of the procurement process.
- Provided ongoing support and guidance to school administrators to maximize efficiency and satisfaction.
- Mentored and trained sales agents on product knowledge, sales techniques, and client engagement strategies.
- Monitored market trends and customer feedback to inform sales strategies and improve service delivery.
Account Manager – Employee Benefits
Resolution Insurance Company Ltd
04.2011 - 12.2015
- Led revenue growth by meeting and surpassing sales targets across multiple distribution channels.
- Developed customized insurance solutions for clients and brokers.
- Expanded market penetration by identifying and onboarding new distribution partners.
- Designed and monitored incentive programs for brokers and independent agents.
- Delivered high-level presentations and detailed performance reports.
Relationship Executive
Resolution Insurance Company Ltd
11.2008 - 03.2011
- Managed disputed medical claims, ensuring timely resolution and reporting.
- Oversaw monthly reconciliations with major healthcare providers.
- Achieved a dispute rate below 2.5% through strong controls and efficient workflows.
- Provided monthly dispute dashboards to management.
Claims Administrator
Resolution Insurance Company Ltd
03.2007 - 10.2008
- Conducted vetting, batch balancing, and reconciliation of claims.
- Ensured timely and accurate submission of client and management reports.
- Achieved high accuracy and speed in claims data processing while meeting strict deadlines.
Administrative Assistant
Siltech Systems Ltd
01.2004 - 02.2007
- Assembled desktop computers for clients, ensuring correct hardware configuration, component compatibility, and quality assurance before delivery.
- Troubleshot operating system issues including boot errors, driver conflicts, malware infections, and performance problems to restore system functionality.
- Installed and configured software applications for customers—including productivity tools, antivirus programs, and specialized client-requested systems.
- Provided front-line technical support and guidance to customers, addressing hardware and software inquiries with clarity and professionalism.
- Maintained accurate documentation of computer builds, repairs, and software installations for reporting and follow-up purposes.
- Assisted in daily administrative tasks such as managing customer records, preparing service tickets, and coordinating appointments for technical services.
Education
Diploma - Information Technology, Operating Systems, C Programming, Visual Basic, Networking Essentials, Java, SQL, Linux, Software Engineering
NCC Education
08.2004
Certificate of Proficiency - Insurance
Kenya College of Insurance
03.2015
Kenya Certificate of Secondary Education - undefined
Nairobi Milimani Secondary School
01.2000
Kenya Certificate of Primary Education - undefined
St. Georges Primary School
01.1996
Skills
- Strategic Leadership & Execution
- Business Development & Sales
- Financial & Operational Oversight
- Negotiation & Stakeholder Management
- Project Management & Systems Implementation
- Advanced Microsoft Excel & Data Analysis
- Team Leadership & Motivation
- Customer Service Excellence
- High Performance & Results Orientation
Accomplishments
- Built a KES 70M business from scratch: Founded and scaled Pick A Book Ltd to KES 70 million turnover within four years through strong strategy, operational efficiency, and a robust business model that now runs independently of daily oversight.
- Generated KES 100M in new revenue streams at Resolution Insurance by launching and growing new business lines from zero to 100 million in three years with minimal supervision.
- Led a successful company-wide system reform (Project Kilele), including vendor vetting in Bristol, UK, delivering the medical information system on time and above expectations.
- Created an innovative Excel-based claims sub-system that significantly improved accuracy and efficiency in claims processing during a period of system limitations.
References
- Mr. Victor Munga, CEO, Digi Africa Insurance Brokers Ltd, +254 713 759 605
- Prof. Mutie Kavila, Lecturer, Kenyatta University, +254 733 759 245
- Mr. Oscar Amake, Supply Chain Manager, Oryx Energies, +254 721 299 605
Timeline
Founder & Business Leader
Pick A Book Limited
10.2017 - Current
Senior Account Manager
Eurotech Ltd
01.2016 - 09.2017
Account Manager – Employee Benefits
Resolution Insurance Company Ltd
04.2011 - 12.2015
Relationship Executive
Resolution Insurance Company Ltd
11.2008 - 03.2011
Claims Administrator
Resolution Insurance Company Ltd
03.2007 - 10.2008
Administrative Assistant
Siltech Systems Ltd
01.2004 - 02.2007
Certificate of Proficiency - Insurance
Kenya College of Insurance
Kenya Certificate of Secondary Education - undefined
Nairobi Milimani Secondary School
Kenya Certificate of Primary Education - undefined
St. Georges Primary School
Diploma - Information Technology, Operating Systems, C Programming, Visual Basic, Networking Essentials, Java, SQL, Linux, Software Engineering
NCC Education