George Githinji
Nairobi, Nairobi Province
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
14
14
years of professional experience
Work History
Senior Technical Support Specialist
Techhsoll Systems
Nairobi, Nairobi Province, Kenya
05.2016 - Current
- Coordinated with vendors to resolve equipment malfunctions quickly and efficiently, reducing downtime costs.
- Managed inventory of hardware components for timely replacement or repair as needed.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Trained users on how to operate components and systems.
- Provided exceptional customer service by addressing concerns promptly and professionally, resulting in increased customer satisfaction ratings.
- Configured hardware, devices, and software to set up work stations for employees.
- Monitored systems in operation and quickly troubleshot errors.
- Maintained up-to-date knowledge on industry trends and emerging technologies, ensuring prompt resolution of complex issues.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Completed inventory counts and organized supplies.
- Reduced response time for support requests by prioritizing tasks and managing workload effectively.
- Served as a key point of contact for end-users experiencing technical difficulties, providing clear communication throughout the resolution process.
- Rolled out software updates and applied server patches to thwart threats from penetrating networks.
- Served as a reliable point of contact for customers experiencing technical difficulties with their products or systems.
- Assisted users with software installation and configuration, ensuring optimal functionality across the organization.
- Walked individuals through basic troubleshooting tasks.
- Supported remote employees by setting up virtual desktop environments and providing necessary access to company resources, ensuring seamless integration into the workplace.
- Conducted regular systems maintenance to optimize performance and minimize downtime.
- Secured network infrastructure through implementation of updated security protocols, mitigating risk of data breaches or cyberattacks.
- Enhanced system performance by diagnosing and resolving hardware and software issues.
- Performed root cause analysis on complex technical problems, developing long-term solutions that improved system stability.
- Configured hardware and granted system permissions to new employees.
- Created user accounts and assigned permissions.
- Configured and tested new software and hardware.
- Installed and configured operating systems and applications.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Installed, configured and maintained computer systems and network connections.
Support Technician
Invent Limited
Nairobi, Nairobi Province, Kenya
08.2013 - 03.2016
- Coordinated with vendors to resolve equipment malfunctions quickly and efficiently, reducing downtime costs.
- Managed inventory of hardware components for timely replacement or repair as needed.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Trained users on how to operate components and systems.
- Provided exceptional customer service by addressing concerns promptly and professionally, resulting in increased customer satisfaction ratings.
Technician
Computer Care Consultant Ltd
Nairobi, Nairobi Province, Kenya
01.2010 - 12.2010
- Installation, upgrading, networking, service and maintenance and data back up
- Served as a reliable point of contact for customers experiencing technical difficulties with their products or systems.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Cultivated productive working relationships with colleagues from diverse backgrounds, fostering effective teamwork within the organization.
Education
Diploma in IT System Support - City & Guilds - Information Technology
Nairobi Institute of Business Studies
Nairobi, Nairobi Province, Kenya06.2010
Certificate - P C Engineering II
Cornerstone Training Institute
Nairobi, Nairobi Province, Kenya05.2009
Certificate - Computer Proficiency Course
UNIX Computer (K)
Nairobi, Nairobi Province, Kenya12.2008
Skills
- Expert Problem Solving
- Desktop support
- Technical issues analysis
- Application support
- Hardware knowledge
- Application installations
- Hardware diagnostics
- Hardware upgrades
- Software diagnosis
- IT Security Management
- Remote Support
- Software Installation
- Server maintenance
- Hardware Configuration
- Teamwork and Collaboration
- Microsoft Windows and Office
- Remote Technical Support
- Active Listening
- Friendly and Patient
- Troubleshooting Network Issues
- Hardware and Software Repair
- Technical Troubleshooting
- Highly Professional
- Computer Diagnostics
- Device Installation
- Collaborative Team Player
- Software Upgrades
- System Maintenance
- Hardware and Software Configuration
- Equipment Repair
- System Configuration
- TCP/IP
- Data Recovery
- Laptop Servicing
- Computer System Diagnostics Software
- Supply Management
- Defect Analysis and Resolution
- Software Evaluation
- System Performance Assessments
- Mac systems
- A Certification
- Network Certification
Affiliations
- MSME Alliance of Kenya
Sports, Reading & Travelling
- In sports am active volleyball player allowing me to improve on health,ability to do everyday activities, develop self-discipline, teamwork, leadership, and interpersonal skills.
- Reading research books to exercises the brain, improve the ability to focus, gain general knowledge and sharpen communication skills.
- Traveling helps to adapt to new situations and people and not be afraid to step out of comfort zone.
Languages
English, Swahili
Native language
English
Advanced
C1
Swahili
Upper intermediate
B2
Timeline
Senior Technical Support Specialist
Techhsoll Systems
05.2016 - Current
Support Technician
Invent Limited
08.2013 - 03.2016
Technician
Computer Care Consultant Ltd
01.2010 - 12.2010
Diploma in IT System Support - City & Guilds - Information Technology
Nairobi Institute of Business Studies
Certificate - P C Engineering II
Cornerstone Training Institute
Certificate - Computer Proficiency Course
UNIX Computer (K)