Php language
George Gitari Waweru
Information Technology
Nyeri
Summary
Articulate Information Technology Student Assistant with a five-year record of finding effective solutions to technical issues through troubleshooting and issue analysis.
Proudly certified in Degree in Information Technology and Cyber security. Promotes dynamic skills in ethical hacking
Competent and well-versed in assisting users with diverse computer system, mobile device and peripheral equipment problems. Familiar with security standards and usability optimization. Effectively operates autonomously to troubleshoot and fix concerns.
Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues.
Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters.
Adept at managing permissions, filters and file sharing.
Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills..
Overview
8
8
years of professional experience
8
8
years of post-secondary education
Work History
Student Moringa School
Student
Remote Studying
02.2023 - 09.2023
- Recommend improvements in security systems and procedures.
- Conducted security audits to identify vulnerabilities.
- Created cybersecurity best practice communications to educate staff against known threats and potential vectors of attack.
- Spearheaded bring your own device program, defining necessary security parameters and designing complementary security deployments.
- Maintained company-wide compliance with industry standards and (ISC)2
- Monitored computer virus reports to determine when to update virus protection systems.
- Monitored use of data files and regulated access to protect secure information.
- Reviewed violations of computer security procedures and developed mitigation plans.
Katewama Online Writing
Self Employed
Nyeri
12.2017 - 01.2023
- Organized and detail-oriented with strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Organized material to research and complete writing tasks.
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.
- Completed thorough research into assigned topics.
- Wrote and edited communications within assigned beat areas.
- Researched and wrote original content for case studies, emails and newsletters.
- Incorporated review comments and corrections into existing documentation.
- Brainstormed ideas to create useful content for clients.
- Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content
- Completed thorough research into assigned topics
- Organized material to research and complete writing tasks
Information Technology Assistant
Tuskys
Nairobi
04.2015 - 10.2017
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured hardware, devices and software to set up work stations for employees.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Helped streamline repair processes and update procedures for support action consistency.
- Performed server backups and changed and replaced backup tapes daily.
- Uploaded new software, rolled out updates and applied patches to servers upon release to thwart threats from penetrating networks.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Increased sales by educating prospects on benefits of products and services in comparison to competitors.
- Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Retained existing clients and developed new accounts by extending high quality and efficient support service.
- Documented all transactions and support interactions in system for future reference and addition to knowledge base.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Education
Some College (No Degree) - CYBER SECURITY MANAGEMENT(COMPTIA SECURITY)
MORINGA SCHOOL
REMOTE LEARNING 09.2023 - Current
MBA - Marketing
Kenyatta University
Nairobi 05.2013 - 01.2017
Bachelor Of Applied Science In Information Technology - Web Management
Jommo Kenyatta University of Technology
Karen 07.2008 - 12.2012
Skills
Desktop support
Software
Timeline
Some College (No Degree) - CYBER SECURITY MANAGEMENT(COMPTIA SECURITY)
MORINGA SCHOOL
09.2023 - Current
Student Moringa School
Student
02.2023 - 09.2023
Katewama Online Writing
Self Employed
12.2017 - 01.2023
Information Technology Assistant
Tuskys
04.2015 - 10.2017
MBA - Marketing
Kenyatta University
05.2013 - 01.2017
Bachelor Of Applied Science In Information Technology - Web Management
Jommo Kenyatta University of Technology
07.2008 - 12.2012
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