Geofrey Mukundi
Gachoki
EMBU
Summary
I aspire to pursue a career that will prove to be very challenging with regard to my varied abilities, knowledge and skills. I aspire to be co-operative, disciplined and reliable therefore, demonstrate a high level of competence.
Overview
3
3
years of professional experience
2
2
Certifications
Work History
Loan Officer
Daima Sacco Ltd
12.2023 - Current
- Effectively and efficiently serve all customers at the branch. I develop strong partnerships with members and customers thus familiarizing them with available products and services. I generate leads of potential members joining the institution.
- I have strong interpersonal skills allowing for delivery of relevant guidance tailored to each client's unique circumstances. This has helped me seize income generating opportunities for the institution.
- I advise customers on loan eligibility and amounts they qualify for. After in-depth interactions with customers I am able to identify what product or service suits them best. I apply keen attention to detail in my conversations with potential customers. This guides my recommendations which I forward to the Branch Manager.
- Cultivating lasting relationships with satisfied clients that lead to repeat business as well as referrals from friends or family members.
- Branch operational management. I am in charge of all customer files and office files safe keeping. I also am responsible for timely requisition of office stationery. Further I deputize the Branch Manager and act on their capacity if not present on duty. I serve as a custodian of safe keeping of cash within the Branch.
- Portfolio management. As the loan officer, appraisals and loan assessment, debt collection are a daily activity. I ensure all relevant documents are annexed on loan forms and post the forms for approval in the system. I generate daily, weekly and monthly reports to monitor product performance and be at par with Branch performance towards set targets. This helps to proactively identify and mitigate risks associated with complex transactions through careful analysis of financial information provided by applicants. It also helps me craft marketing strategies towards achieving and surpassing set targets.
- Marketing and cross-selling institution products and services. I attend Micro-finance groups where I offer financial literacy education. I adopt various marketing strategies including outbound sales, outbound calls, personal selling and others.
- Continuously educating oneself on emerging industry trends in the various sectors of the economy. I am proactive towards identifying good investments to advise customers on securing a performing loan.
Sales Representative
Daima Sacco Ltd
02.2022 - 11.2023
- Recruitment of new members into the Sacco. Inducting new members into the society as per the set targets and advising them on how to grow their portfolio. I also updated the accounts register and filed member records every day.
- Rigorous marketing and cross selling of Sacco products to tap into unexploited market base. I developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness. I handled marketing of loan products, personal cheques, fixed deposits, shares and deposits and other savings products through field visits, brochures, road shows, storm marketing and inbound marketing.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management. I received a promotion out of good services offered.
- Implementation of the KYC process. I was at par with knowing my customer needs and requests and informing the relevant authority about customer requests and their recommendations.
- Follow up on defaulted loans for debt collection. This involved being instructed by the loan officer about loan delinquency reports conducting debt collection as per the instructions given.
- Field cash collection from members and fully accounting for the same. I handled customer deposits and withdrawal requests within and outside the institution offices. I was involved in preparing daily cash specification reports and handing over reconciled and verified cash to the branch manager on a daily basis.
- Writing of reports and submitting to the branch manager. Daily activity reports, performance appraisal reports, debt collection reports, loan assessment reports, reports on customer feedback.
Marketing Associate
Sonek Data School
10.2020 - 01.2022
- Supported the design process of various promotional materials including brochures, flyers, banners, and advertisements.
- Improved lead generation by optimizing landing pages and implementing conversion rate optimization techniques. I was tasked with writing eye-catching blogs on various social media platforms to complement other marketing strategies and inform the general public about the existence and advantage of associating oneself with the start- up institution.
- Working closely with fellow sales and marketing staff to conceptualize marketing campaigns and strategies. We conceptualized the entry into new markets for the institution. We developed campaigns on social media and created boot camps in various Kenyan Universities.
- Proactively identified opportunities to improve online reputation through review monitoring and response strategies. As a start-up we did alot of personal selling.
- Building rapport with clients. Carefully building strong relationships with clients to deliver loyalty to the institution. I created meaningful relationships with student leaders and club leaders to onboard more and more students to our learning programmes.
- Leveraged data-driven insights from market research to inform decision-making during client presentations. Tracking client’s preferences, metrics, and media campaigns. I showed attention to detail and took part in surveys about what students felt about the institution and its impact towards their lives. I monitored client’s feedback and escalating complaints were forwarded to the director.
- Representing the company at product launches, events, and trade shows. I maintained a positive image of the brand at all times and would occasionally represent the company at events upon invitation. I was in-charge of preparation for the company's graduation events and ensuring their success.
- Spearheaded the development of a comprehensive content calendar, fostering consistent messaging across all channels.
Education
Proffesional Exams - CPA
KASNEB
Embu School Of Accountancy 04.2001 -
Bachelor of Science - Economics And Finance
Mount Kenya University
Thika Main Campus 04.2001 -
Skills
Financial analysis aptitude
Customer service-focused
Portfolio Management
Cash Handling
Risk management assessments
Credit analysis
Financial Counseling
Business Development
Client Relations
Relationship building and management
Master of QuickBooks
Sales expertise
Negotiation Techniques
Financial History Analysis
Product Education
Complaint Handling
Customer Relations
Attention to Detail
Interpersonal Skills
Active Listening
Organizational Skills
Intuit QuickBooks
Banking
Document analysis
Friendly
Financial Advising
Team Player
Regulatory Compliance
Loans
Debt Restructuring
Loan File Maintenance
Creditworthiness Determination
Loan Feasibility Assessment
Loan Processing Coordination
Application Review
Credit File Updating
Credit History Review
Payment Schedule Computation
Corporate Financial Statements
Referral Network Development
Client Counseling
Collections Management
Professionalism
Reliability
Relationship Building
Oral and Written Comprehension
Excellent Communication
Loan Portfolio Monitoring
Report Preparation
Adaptability and Flexibility
Continuous Improvement
Market Analysis
Task Prioritization
Data EntryStaff Management
Problem-Solving
Invoice Preparation
Microsoft Office
Analytical and Critical Thinking
Self Motivation
Effective Communication
Client Interview
Team Collaboration
Adaptability
Bank Product Marketing
Goal Setting
Financial transactions expertise
Certification
DATA ANALYSIS
Referees
- Rahab Njoki Njeru
Manager at Daima Sacco Society.
P.O Box 2032 Embu.
Mobile:0721-826-252
- Mr. Njane Solomon
Director Sonek Consultants and Research Centre.
Po Box 9626, Nairobi
Phone No: 0702-465-220
- Mr James Chomba
Manager, Client Coverage: Consumer
sector, Corporate & Investment
Banking at Stanbic Bank.
P. O BOX 72833-00200
Phone no: 0725166911
Timeline
Loan Officer
Daima Sacco Ltd
12.2023 - Current
Sales Representative
Daima Sacco Ltd
02.2022 - 11.2023
PROJECT MANAGEMENT
10-2021
Marketing Associate
Sonek Data School
10.2020 - 01.2022
DATA ANALYSIS
03-2020
Proffesional Exams - CPA
KASNEB
04.2001 -
Bachelor of Science - Economics And Finance
Mount Kenya University
04.2001 -