Geoffrey Maina Kimani

The Company consists of two horticultural farms (Primarosa flowers LTD) and a five star hotel (Diani Reef Hotel) and consists of over 1000 users who are distributed across various branches

• Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
• Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
• Guided organizational technology strategy and roadmaps.
• Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
• Assisted in development of long-term strategies to grow department and resources.
• Oversaw IT department operations and training.
• Managed network and system performance, conducting troubleshooting, security patching and maintenance.
• Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
• Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
• Contributed to development, administration and testing of disaster recovery plans.
• Managed backup and disaster recovery through strict data control and retention policies, personally handling recovery tasks when issues arose.
• Developed organization-wide administration policies to encourage continuity across multiple systems and facilities.
• Coordinated cross-site installation of networked systems, confirming post-install connectivity.
• NetSuite ERP administration
• Mail server administration
• Hotel ERP administration
• Network administration across 4 branches
• Network and system security
• Payroll Server management

Key Achievements

• Proper documentation of company network infrastructure
• Proper documentation on company IT assets
• Deploying backup solution for users data
• Deployment of Linux PBX system (Issabel and PBXACT) and IP trunking across 4 branches and lead to call costs reduction
• PFsense Firewall deployment
• VLAN deployment and segmentation
• Site to site VPN deployment and interconnection across 4 branches
• Camera Deployment and centralization across three (3) different locations
• Roll out and deployment of biometric payroll system serving over 1000 users
• Cost cutting through deploying open source solutions
• Introduced real-time vehicle tracking
• CRM deployment
• Introduced flower scanning and tracking across the supply chain
• System Administration| Network Security| Backup and Disaster

About Messaging Solutions: Messaging Solutions Limited is a leading managed ICT service provider of reliable and cost-effective cloud-based solutions that entail email hosting, email security, DNS management, cloud server hosting, managed system management, data backup and disaster recovery as a service (DRAAS)

Main Duties:

• Managing all of Message Labs servers and equipment in all of Message Labs Africa datacenters
• Datacenter management and administration
• Mail servers’ administration
• Database Administration
• Network administration and Security (BGP, VPN etc)
• Continues Monitoring of all systems and future planning based on various factors, and also advising the management where need be
• Research, development and documentation of new products and systems
• Project management
• Manage client servers and network security
• Ensuring business continuity through maintaining good business relationship with all clients
• Managing and developing partnerships with internal and external stakeholders
• User and client training
• Updating and monitoring on CRM data and usage
• Assist in preparing documents for clients, tenders, proposals, whitepapers
• Doing background check on potentials clients and advising and preparing sales team on how best to approach them and which products to pitch
• Ensuring that all client issues are dealt with in a professional manner and to their satisfaction

Key Achievements:

• Introduced mail archiving platform and changed how it was being done and presented to clients
• Through research, managed to assist and change mail servers scaling in terms of data, database access and also user access
• Managed to introduce new mail filtering security measures that have attribute 99.8% spam free mailboxes
• Managed to change previous system monitoring efforts that only depended on getting notifications and expecting client calls to ensuring that all systems resources and notifications are gotten to not only through emails but also on SMSes
• Advised and spearheaded roll out of server hosting services, disaster recovery as a service and also server management as a service
• Spearheaded change of Email filtering systems
• At times identified and pursued new sales opportunities as well as ensuring customer up-selling resulting to new business
• Resolved vulnerabilities by making improvements to network security.
• Authored security and vulnerability reports, detailing logged incursions and suggesting remediation efforts.
• Managed backup and disaster recovery through strict data control and retention policies, personally handling recovery tasks when issues arose.
• Installed and allocated mass storage deployments, maintaining integrity of 20 terabytes.
• Tuned system performance to optimize efficacy of new and existing hardware components.
• Monitored networks and network devices to resolve technical problems quickly.
• Diagnosed and executed resolution for network and server issues.
• Worked with users to determine areas of technology in need of improved usability.
• Monitored temperature and power draw to immediately detect faults and failures.
• Introduced management tools to create and manage virtual server computing environment.
• Managed onboarding and offboarding of employees.
• Created nightly jobs for database backups.
• Contributed to development, administration and testing of disaster recovery plans.
• Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
• Supported day-to-day operations, monitoring and resolving client/server and storage issues.