PATIENCE KIMONDIU
HOUSE KEEPING
Nairobi
Summary
Professional hospitality worker with strong standards and results-driven mindset. Proven track record in maintaining cleanliness, organization, and safety in various settings. Known for effective team collaboration, reliability, and adaptability to changing needs. Skilled in deep cleaning, inventory management, and customer service, with focus on delivering exceptional results.
Overview
6
6
years of professional experience
2024
2024
years of post-secondary education
3
3
Languages
Work History
Housekeeper
Sarova Hotels & Resorts Kenya
08.2023 - 04.2025
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Adhered to professional house cleaning checklist.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
- Enhanced guest satisfaction by maintaining high standards of cleanliness and hygiene in rooms and common areas.
- Supported event setups and tear-downs, ensuring spaces were returned to their original state in timely manner.
- Achieved significant reduction in lost and found items through diligent room checks and organized logging system.
- Provided detailed cleaning services for private residences, leading to repeated booking requests from satisfied clients.
WAITER
NASCOS RESTURANT
01.2022 - 05.2024
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
- Promoted specials or upsold items to increase average check amount.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
- Communicated with kitchen staff to enable accurate food preparation.
Housekeeper
LANZARUS INN
03.2020 - 02.2022
- Operated electronic backpack vacuums and floor sweepers.
- Dusted picture frames and wall hangings with cloth.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Verified cleanliness and organization of storage areas and carts.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Adhered to professional house cleaning checklist.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced operational efficiency, contributing ideas during staff meetings that led to adoption of more effective cleaning schedules.
- Boosted team morale and efficiency by organizing more effective cleaning supplies inventory system.
- Increased guest satisfaction scores, consistently achieving high marks in cleanliness and attention to detail.
- Fostered positive working relationship with housekeeping and maintenance staff to ensure quick resolution of guest concerns.
Housekeeper
KAWEDO HOTEL
01.2019 - 12.2019
- Responded to customer inquiries with comprehensive product knowledge, facilitating informed purchasing decisions.
- Adhered to health and safety guidelines, contributing to a safe shopping environment for customers and staff.
- Assisted in training new staff, sharing knowledge and best practices to enhance team performance.
- Greet customers upon entry, offering assistance and guidance on product selection for enhanced shopping experience.
- Developed rapport with regular customers, remembering preferences and recommending products to build loyalty.
- Supported marketing efforts by distributing promotional materials and informing customers about upcoming sales events.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Delivered personalized room settings for VIP guests, contributing to enhanced guest experiences and positive feedback.
- Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Handled requests for extra linens, toiletries and other supplies.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Sorted, laundered and put away various laundry items.
- Washed and put away kitchen dishes, utensils and glassware.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Hang, cleaned and rehung draperies to maintain freshness.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Returned emptied garbage receptacles to proper locations.
- Polished fixtures to achieve professional shine and appearance.
Education
Diploma of Higher Education - CABIN CREW
KENYA AERONAUTICAL COLLEGE
CPA DIPLOMA - ACCOUNTS
KCA UNIVERSITY
Certificate of Higher Education - HOUSEKEEPING, COOKERY AND FOOD SERVICES
KIBONDENI COLLEGE
Certificate of secondary education - SECONDARY EDUCATION
GOODSHEPHERD GIRLS HIGH SCHOOL
Skills
Cleaning techniques
Housekeeping
Laundry management
Teamwork
Customer service
Residential cleaning
Guest relations
Restroom detailing
Cleaning bathrooms
Kitchen cleaning
Hospitality background
Health and safety compliance
Personal Information
- Identification Number: 37900376
- Passport Number: BK 649721
- Nationality: KENYAN
Accomplishments
- Supervised team of 11 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Housekeeper
Sarova Hotels & Resorts Kenya
08.2023 - 04.2025
WAITER
NASCOS RESTURANT
01.2022 - 05.2024
Housekeeper
LANZARUS INN
03.2020 - 02.2022
Housekeeper
KAWEDO HOTEL
01.2019 - 12.2019
CPA DIPLOMA - ACCOUNTS
KCA UNIVERSITY
Certificate of Higher Education - HOUSEKEEPING, COOKERY AND FOOD SERVICES
KIBONDENI COLLEGE
Certificate of secondary education - SECONDARY EDUCATION
GOODSHEPHERD GIRLS HIGH SCHOOL
Diploma of Higher Education - CABIN CREW
KENYA AERONAUTICAL COLLEGE