GEOFFREY ONYANGO
PROPERTY OFFICER/MANAGER
Nairobi, Nairobi Province,30
Summary
Dynamic Property Manager with a proven track record at ALLIANCE REALTORS LTD, excelling in tenant engagement and preventive maintenance planning. Enhanced property occupancy rates through strategic marketing and effective tenant relations, while ensuring compliance with regulations. Skilled in property inspections and fostering community, driving tenant satisfaction and retention.
Overview
19
19
years of professional experience
2
2
Languages
Work History
Property Manager
ALLIANCE REALTORS LTD
03.2017 - 11.2025
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
- Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
- Followed up on delinquent tenants and coordinated collection procedures.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
- Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
- Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
- Implemented comprehensive safety protocols to minimize potential risks and ensure the well-being of all residents within the property.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
- Coordinated with legal counsel to resolve tenant disputes.
- Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
- Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
- Collaborated with real estate agents and brokers to showcase properties effectively, attracting prospective tenants or buyers quickly.
- Conducted thorough tenant screenings to ensure reliable and respectful tenant base.
- Facilitated successful acquisition and integration of new properties into management portfolio.
- Managed budget effectively, ensuring all property expenses were kept within allocated funds.
- Implemented energy-saving initiatives, resulting in cost savings and environmental benefits.
- Fostered positive relationships with tenants and property owners, leading to high retention rates.
- Leveraged market data to advise property owners on competitive pricing strategies, maximizing rental income.
- Coordinated with legal counsel to handle eviction processes smoothly and professionally.
- Enhanced tenant satisfaction by addressing and resolving maintenance issues promptly.
- Enhanced security measures, significantly reducing incidents on property premises.
- Maintained rigorous compliance with all housing laws and regulations, avoiding potential legal issues.
- Developed comprehensive emergency response plan, improving preparedness for unexpected events.
- Improved community engagement by organizing tenant appreciation events and feedback sessions.
- Cultivated network of reliable contractors and service providers to ensure quick response times for repairs.
- Boosted property occupancy rates through targeted marketing campaigns and personalized property showings.
SENIOR PROPERTY MANAGER
ALLIANCE REALTORSLTD
03.2017 - 11.2025
- Streamlined property management processes for improved efficiency and cost savings.
- Investigated and resolved any tenant complaints.
- Oversaw a team of on-site staff members, providing support and guidance in daily operations and customer service initiatives.
- Negotiated favorable lease terms with prospective tenants, securing long-term occupancy agreements.
- Implemented preventative maintenance programs to minimize unexpected repair costs and extend the life of building systems.
- Prepared [Business Name] annual budget, scheduled expenditures, and collected monthly rent from tenants.
- Assisted in the acquisition process for new properties, conducting thorough due diligence investigations before purchase recommendations were made.
- Stayed abreast of industry trends and best practices through participation in professional organizations and continuing education opportunities.
- Attracted tenants by advertising vacancies and personally showed units to potential renters.
- Conducted regular property inspections to ensure compliance with safety regulations and company standards.
- Increased tenant satisfaction by promptly addressing maintenance issues and concerns.
- Completed regular performance evaluations of on-site staff members, identifying areas for growth or improvement as needed.
- Organized community events for residents, fostering positive relationships between tenants and management staff.
- Partnered with accounting teams to ensure accurate financial reporting across all managed assets.
- Maintained building systems by working with maintenance services and supervised repairs.
- Reduced vacancy rates by implementing effective marketing strategies to attract quality tenants.
- Maintained meticulous records of all property transactions, including leases, renewals, and terminations.
- Managed budgetary planning and financial reporting for multiple properties, maintaining fiscal responsibility.
- Coordinated with legal counsel to resolve complex tenant disputes, protecting property owner interests.
- Enhanced property value through strategic capital improvement projects and regular upkeep.
- Cultivated a professional atmosphere within managed properties by enforcing lease terms consistently among all tenants.
- Established rental rates by surveying local rental rates and calculated overhead costs.
- Collaborated with leasing agents to develop market analysis reports, informing rent pricing decisions and adjustments.
- Communicated effectively with owners, residents, and on-site associates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Collected and maintained careful records of rental payments and payment dates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Kept properties in compliance with local, state, and federal regulations.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Maximized rental income while minimizing expenses through effective planning and control.
- Responded to Common Area Maintenance (CAM) inquiries.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Generated professional networks by engaging in professional, industry and government organizations.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Planned special events such as lotteries, dedications and project tours.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
LETTING OFFICER
ALLIANCE REALTORS LTD
01.2014 - 02.2017
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Improved department efficiency by streamlining and implementing policies and processes.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Coordinated operations with other emergency service groups.
- Utilized data-driven decision-making techniques to inform strategic planning processes and measure progress towards goals.
- Coordinated with multiple agencies to streamline operations, enhancing overall response times during emergencies.
- Streamlined report writing processes, allowing for quicker turnover and more accurate record-keeping.
- Improved team morale and performance with consistent feedback and recognition of achievements.
- Established protocols for handling sensitive information, ensuring confidentiality and compliance with legal standards.
- Mentored junior officers, providing guidance and support to foster professional development and career progression.
- Ensured compliance with national and local laws through regular policy reviews and updates.
- Conducted thorough investigations into complex cases, leading to successful resolution of numerous high-profile incidents.
- Generated reports detailing findings and recommendations.
- Collected, arranged, and input information into database system.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated customer needs and feedback to drive product and service improvements.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
AISLE ATTENDANT
Uchumi Supermarkets
01.2008 - 12.2008
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Collaborated with team members to improve overall service quality and guest experience.
- Resolved customer complaints in a timely manner, demonstrating professionalism and empathy.
- Executed daily tasks such as restocking supplies, processing payments, and assisting customers with questions or concerns.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Utilized strong interpersonal skills to establish rapport with guests.
- Assisted with inventory management to ensure adequate stock levels were maintained for smooth operations.
- Enhanced guest experience by providing prompt and courteous service during their visit.
- Solved guest inquiries and issues promptly, ensuring their satisfaction with our services.
- Managed inventory of supplies, ensuring all necessary items were always available for guest use.
- Assisted guests with luggage and transportation arrangements, providing seamless arrival and departure experience.
- Supported promotional activities, informing guests of upcoming events and special offers.
- Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Assisted in training new attendants, sharing best practices and tips for efficient service.
- Increased repeat visits, engaging guests with friendly demeanor and personalized recommendations.
- Promptly responded to all requests for assistance.
- Greeted customers and offered them assistance.
- Assisted customers with finding items and storing belongings.
- Performed daily inspections, checking for adequate stock supplies and proper equipment functionality.
Laundry Attendant
Mp Shah Hospital
05.2007 - 07.2008
- Managed inventory levels for laundry supplies such as detergents, softeners, and stain removers to prevent shortages or delays in service.
- Demonstrated strong attention-to-detail when folding clean linens according to hotel standards.
- Coordinated daily laundry tasks with other team members to maximize efficiency and maintain a smooth workflow.
- Contributed to workplace safety by following established protocols for handling hazardous chemicals used in the laundering process.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Examined dried clothes to identify stains, tears and issues.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Kept track of laundered items using an efficient tagging system to prevent loss or mix-ups during the cleaning process.
- Operated commercial-grade washing machines and dryers safely, adhering to manufacturer guidelines and best practices.
- Handled delicate garments with care, utilizing specialized cleaning methods to preserve fabric integrity and appearance.
- Increased linen longevity with proper handling, folding, and storage procedures.
- Collected soiled linens and clothing and pretreated stains.
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
- Collaborated with housekeeping staff to ensure timely delivery of clean linens to guest rooms.
- Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
- Used irons and iron boards to press clothing, folding and organizing garments.
- Expedited the laundering process by pre-treating heavily soiled items before washing them with other linens.
- Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
- Maintained safety practices at all times to protect personnel and laundry loads.
- Operated machines correctly by following machine instructions and safety regulations.
- Followed environmental regulations when handling hazardous materials for laundromat safety.
- Cleaned machine filters and lubricated equipment.
- Supported fellow staff members with delivery and pickup of customer orders.
Education
No Degree - SALES AND MARKETING
ZE TECH COLLEGE
Nairobi, Nairobi Province, Kenya 04.2001 -
Skills
Real estate management
Reading, traveling, Adventure
I love reading leardership skills books, and inspirational stories and achievements by individuals. I have vastly travelled within the country almost across all the 47 counties. Visited several game parks, game reserves within Kenya, Maasai Mara, Tsavo, Amboseli, Nairobi national park and NGorongoro moyowosi ,Serengeti and Kilimanjaro National parks in Tanzania and museums of Kenya
Timeline
Property Manager
ALLIANCE REALTORS LTD
03.2017 - 11.2025
SENIOR PROPERTY MANAGER
ALLIANCE REALTORSLTD
03.2017 - 11.2025
LETTING OFFICER
ALLIANCE REALTORS LTD
01.2014 - 02.2017
AISLE ATTENDANT
Uchumi Supermarkets
01.2008 - 12.2008
Laundry Attendant
Mp Shah Hospital
05.2007 - 07.2008
No Degree - SALES AND MARKETING
ZE TECH COLLEGE
04.2001 -