Geoffrey Njogu Maina
Nairobi,30
Summary
Experienced professional with 16 years of work experience seeking a challenging role in a reputable organization. Skilled in utilizing my expertise to effectively contribute towards organizational growth.
Overview
19
19
years of professional experience
10
10
years of post-secondary education
Work History
Car Restoration and Salesperson
Dial a Spare Enterprise
11.2022 - Current
Operations/Service Manager
Co-operative Bank of Kenya
07.2017 - 10.2022
- Ensure there is proper cash management and reconciliation of all books within the branch at all times
- Ensure branch ATMs are functional and have an excellent uptime
- Plan and manage staff leave register
- Ensure customer satisfaction is achieved by the branch team
- Identify and implement new operational procedures to improve efficiency and productivity
- Conduct regular meetings with team members to evaluate set goals and objectives
- Develop and monitor the branch budget to ensure that financial targets are achieved
- Ensure the branch complies with regulatory and internal policies and procedures
- Review of each team member performance at the end of each quarter as per the set Key Performance Indicators (KPIs)
- Train and mentor team members to improve their performance
- Inventory management e.g
- Office equipment management, stationery management, filing of important documents and reports
Customer Experience Officer
Co-operative Bank of Kenya
01.2014 - 06.2017
- Champion excellent customer service to all clients and ensure that their needs are met by the branch team
- Identify customer needs and provide them with appropriate solutions and recommendations
- Conduct regular customer satisfaction surveys to identify areas of improvement
- Provide regular reports on customer service activities to senior management
Cash Officer
Co-operative Bank of Kenya
01.2012 - 12.2013
- Receive and disburse cash to customers in accordance with the bank's policies and procedures
- Ensure that all cash transactions are accurately recorded and reported
- Verify and process customer transactions, including deposits and withdrawals
- Maintain accurate cash records and balance the branch vault at the end of each day
- Ensure the branch ATMs have sufficient cash and are operational at all times
- Reconciliation of ATM accounts at the end of each day
Section Head, Shares Department
Co-operative Bank of Kenya
08.2008 - 12.2011
- Develop and implement strategies to increase the number of clients
- Train and mentor team members to improve their performance
- Provide regular reports on shares department activities to senior management
- Assist with the registration of companies and securities with the stock market registry
- Verify and process company and securities registration documents
- Maintain accurate records of company and securities registrations and filings
- Liaise with market participants such as CDSC, Stockbrokers and Investment bankers to ensure timely and accurate registration of securities
Assistant Registrar, Stock Market Registry
Image Registrars
01.2006 - 06.2008
- Verify and process company and securities registration documents
- Maintain accurate records of company and securities registrations and filings
- Liaise with market participants such as CDSC, Stockbrokers and Investment bankers to ensure timely and accurate registration of securities
Education
Bachelor's Degree - Economics and Sociology (Double Major)
University of Nairobi
01.2001 - 04.2007
Kenya Certificate of Secondary Education - undefined
Kabarnet High School
01.1996 - 04.1999
Kenya Certificate of Primary Education - undefined
Kapropita Primary School
Skills
Strong administrative skills
Personal Information
- Date of Birth: 11/10/80
- Gender: Male
- Nationality: Kenyan
References
- Ruth Kamau, Branch Manager, Co-operative Bank of Kenya, Githunguri Branch, +254721724682, rkamau@co-opbank.co.ke
- Jennifer Wambua, Regional Operations Excellence Manager, Nairobi East Region, +254721423362, jwambua@co-opbank.co.ke
- Vickie Cherotich, CEO, Image Registrars Limited, +254720848250, cherotich.vickie@image.co.ke
Timeline
Car Restoration and Salesperson
Dial a Spare Enterprise
11.2022 - Current
Operations/Service Manager
Co-operative Bank of Kenya
07.2017 - 10.2022
Customer Experience Officer
Co-operative Bank of Kenya
01.2014 - 06.2017
Cash Officer
Co-operative Bank of Kenya
01.2012 - 12.2013
Section Head, Shares Department
Co-operative Bank of Kenya
08.2008 - 12.2011
Assistant Registrar, Stock Market Registry
Image Registrars
01.2006 - 06.2008
Bachelor's Degree - Economics and Sociology (Double Major)
University of Nairobi
01.2001 - 04.2007
Kenya Certificate of Secondary Education - undefined
Kabarnet High School
01.1996 - 04.1999
Kenya Certificate of Primary Education - undefined
Kapropita Primary School
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