Geoffrey Mwangi
Nyeri
Summary
A self motivated professional with over 10 years experience in the tourism, education and customer service industry. I have excellent organizational and communication skills contributing to high levels of efficiency and productivity. Proven ability to manage a high volume workload in a calm and constructive manner with a solid record of success in trouble shooting and problem resolution. A strong sense of urgency ensures customer satisfaction and improved customer retention levels. A committed team player who consistently achieves set goals and adds significant value to the company, am seeking a new challenging and rewarding position with a reputable organization.
Overview
19
19
years of professional experience
Work History
Customer Service Officer
Kenya Wildlife Service
Nairobi, Kenya
01.2005 - Current
- Timely communication and dissemination of any new or existing corporate information to customers
- Maintaining good business relations with key customers to the park especially schools and tour operators
- Ensure maintenance of an up to-date customer data base
- Make proposal of viable customer loyalty programs for various customer categories
- Keep a log book /analysis on all complaints indicating turn around/ resolve time and action on monthly basis
- Submit a quarterly complaints report to the (HQ) for onward forwarding to the Public Complaints Standing Committee
- Supervising, appraising and ensuring appropriate training of staff
- Implementation of and monthly reporting on the park feedback systems
- Resolving customer issues related to visitors‟ facilitation into the park
- Administration of day to day running of the section issues at the park
- Attending park section heads meetings/briefs
- Participating in developing guidelines and standards for improving customer handling programs
- Submit monthly performance reports to relevant supporting departments at KWS HQ in liaison with the park warden
- Performing any other duties as may be assigned from time to time.
Education
Bachelor of Business Administration (Marketing Option) -
Kenya Methodist University
Meru, Kenya01.2015
Diploma in Business Administration -
International Correspondence School
Nairobi, Kenya01.2008
Kenya Accounting Technician Certificate (KATC Final) -
KASNEB
Nairobi, Kenya01.2004
Kenya Certificate of Secondary Education -
Moi Nyeri Complex
Nyeri, Kenya01.2000
Kenya Certificate of Primary Education -
Hillfarm Primary School
Nyeri, Kenya01.1996
Skills
- Above average ability to achieve goals
- Ability to work under the pressure of high standards and strict deadlines
- Explaining things in a clear manner
- High standard of accuracy in all written and verbal communication
- Computer Literate with proficiency in Ms Word, Access, Ms Dos, Excel and Power Point
- Superb client retention skills
- Possessing a clear voice and a commanding tone
- Able to get along with and form close working relationships with people from all part of the world
- Immense ability to develop and implement policy programs
- Willing to seek guidance and advice when necessary
Accomplishments
- Effectively prioritized and organized workloads in a constantly changing environment to meet daily and weekly schedules
- Commended by management on numerous occasions for the quality and consistency of my performance
- Created and presented an excellent image of the organization and its services to customers, and coordinated and communicated well with clientele and management at all levels
- Commended by supervisor/management for the quality and consistency of my performance
- Promoted to middle level management from lower cadre
Activities
- Participated in schools around park in-house trainings on monthly basis
- Participated in communities barazas that surrounds the park on need basis
- Participated in marketing events, exhibitions, road shows and mall activation
- Participated in several HIV/AIDS peer education trainings/workshops
Pertinent Information
Self motivated and a team player. Determined and eager to learn. Fluent in written and spoken English and Kiswahili. Have tact, good judgments, and outstanding ability to create and maintain effective personal relations with supervisors, staff members and clientele firms. Personal values: - Integrity and accountable. Diligence, dedicated and compassionate.
Personal Information
- Date of Birth: 09/1980
- Marital Status: Married
References
Hillfarm
- Simon Gitau, Kenya Wildlife Research Training Institute, +254 722 279 502, Naivasha
- Bakari Chongwa, Kenya Wildlife Service, +254 721 860 285, Nairobi
- Rahab Wachira, Kenya Wildlife Service, +254 721 725 292, Nyeri
Hobbies and Interests
Playing and watching football, travelling and networking making new friends.
Timeline
Customer Service Officer
Kenya Wildlife Service
01.2005 - Current
Bachelor of Business Administration (Marketing Option) -
Kenya Methodist University
Diploma in Business Administration -
International Correspondence School
Kenya Accounting Technician Certificate (KATC Final) -
KASNEB
Kenya Certificate of Secondary Education -
Moi Nyeri Complex
Kenya Certificate of Primary Education -
Hillfarm Primary School
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