Geoffrey Musumbi Wambua
Embakasi,Kenya
Summary
Experienced hospitality professional with a friendly disposition and a strong background in sales persuasion and service mindedness. Adept at handling difficult customers, understanding special dietary requirements, and navigating reservation software. Proficient in dining etiquette, meal recommendations, and alcoholic beverage serving laws. Demonstrates expertise in stock inventory control and silver service experience. Committed to providing exceptional customer service with a patient and calm nature.
Overview
9
9
years of professional experience
14
14
years of post-secondary education
Work history
Waiter
PRONTO HOTELS LIMITED
02.2018 - 02.2025
- Greeting guests: Welcome customers to the dining area
- Taking orders: Write down orders, memorize them, or enter them into a computer system
- Serving food and drinks: Deliver food from the kitchen to tables, and serve drinks to customers
- Cleaning tables: Wipe tables and remove debris between groups of customers
- Collecting payments: Prepare checks for customers and collect payment
- Following food safety regulations: Ensure food and drinks are handled and stored properly
- Collaborating with other staff: Work with chefs, bartenders, and other staff to provide a good dining experience
- Making recommendations: Provide suggestions based on customers' preferences
- Removing dishes and glasses: Take dishes and glasses from tables and counters and return them to the kitchen for cleaning
Waiter
Lazarus Inn Lounge & Grill
05.2016 - 10.2017
- Greet and escort customers to their tables
- Provide excellent customer service to guests
- Present menu and provide detailed information when asked (e.g
- About portions, ingredients or potential food allergies)
- Prepare tables by setting up linens, silverware and glasses
- Inform customers about the day's specials
- Offer menu recommendations upon request
- Up-sell additional products when appropriate
- Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization
- Check customers' IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages
- Communicate order details to the Kitchen Staff
- Serve food and drink orders
- Check dishes and kitchenware for cleanliness and presentation and report any problems
- Arrange table settings and maintain a tidy dining area
- Deliver checks and collect bill payments
- Carry dirty plates, glasses and silverware to kitchen for cleaning
- Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g
- Parties)
- Follow all relevant health department regulations
Education
Certificate - Food and Beverage Services
Utalii College
01.2015 - 01.2016
Certificate - Secondary Education
Tututha Secondary School
01.2011 - 01.2014
Certificate - Primary Education
Kakuswi Primary School
01.2000 - 01.2010
Skills
- Patient and calm nature
- Sales persuasion
- Dining etiquette knowledge
- Service mindedness
- Handling difficult customers
- Alcoholic beverage serving laws
- Meal recommendation
- Special dietary requirements understanding
- Reservation software navigation
- Stock inventory control
- Friendly disposition
- Silver service experience
Personal Information
- Date of birth: 12/05/95
- Gender: Male
- Nationality: Kenyan
- Marital status: Married
Custom
- Reading bible
- Swimming
- Socializing
- Travelling
Timeline
Waiter
PRONTO HOTELS LIMITED
02.2018 - 02.2025
Waiter
Lazarus Inn Lounge & Grill
05.2016 - 10.2017
Certificate - Food and Beverage Services
Utalii College
01.2015 - 01.2016
Certificate - Secondary Education
Tututha Secondary School
01.2011 - 01.2014
Certificate - Primary Education
Kakuswi Primary School
01.2000 - 01.2010
Similar Profiles
SANDEEP BAJPAISANDEEP BAJPAI
Credit Supervisor at TODAY HOTELS PRIVATE LIMITED(CROWN PLAZA OKHLA HOTEL-IHG GROUP OF HOTELS)Credit Supervisor at TODAY HOTELS PRIVATE LIMITED(CROWN PLAZA OKHLA HOTEL-IHG GROUP OF HOTELS)
Lindsey K ReyesLindsey K Reyes
Office Manager at Pronto Dumpsters - Pronto Service GroupOffice Manager at Pronto Dumpsters - Pronto Service Group
PRAVEEN RPRAVEEN R
Assistant Manager - Finance & Accounts at Thalappakatti hotels Private limitedAssistant Manager - Finance & Accounts at Thalappakatti hotels Private limited
Elyse WanjiruElyse Wanjiru
Sales Assistant at Karan ApartmentsSales Assistant at Karan Apartments
Doreen Gatwiri GithinjiDoreen Gatwiri Githinji
Customer Support Specialist at FreelacerCustomer Support Specialist at Freelacer