Hi, I’m
GEOFFREY MUSAU NZUVE
Project Management/Customer Service
Nairobi,30
Summary
Dynamic professional with extensive experience at Kenya Children’s Homes, excelling in project management and client satisfaction. Proven ability to implement programs effectively while fostering strong partnerships. Skilled in time management and communication, ensuring successful outcomes and enhanced organizational efficiency. Committed to delivering impactful results in diverse environments.
Overview
4
years of professional experience
Work History
DELIGHT CABS -JOMO KENYATTA INTERNATIONAL AIRPORT STATION
Customer Service Experience
07.2025 - Current
Job overview
- Giving clear and concise instructions to drivers regarding pick up drop off locations.
- Assisting drivers with any concerns regarding pick up and drop off locations.
- Providing customers with estimated arrival times, fare estimates and updates or delays.
- Handling customer complaints professionally and finding appropriate solutions.
- Tracking rides and keeping detailed records of all dispatched rides.
- Prepare reports on various aspects of dispatch operations.
- Responding to emergencies e.g. accidents breakdowns and other urgent situations.
- Providing drivers with the best routes considering traffic conditions and other factors.
- Assigning drivers with customer requests based on location, demand an driver availability.
- Paging, receiving clients from different organizations companies at the airport and ensure they are dispatched to the assigned rides.
- Reconciling funds received and utilized on different cab expenses.
KENYA CHILDREN’S HOMES
Programs Officer
11.2021 - 12.2024
Job overview
- Prepare programs yearly budgets.
- Plan and ensure cost cutting and keeping to budgetary allocations.
- Prepare weekly, Monthly and Quarterly workplans.
- Ensure speedy implementation of Programs activities.
- Field work visits: Interviews and focus group discussions.
- Avail Comprehensive Standard Reports based on Fieldwork Visits.
- Identify and maintain partnership with Agencies, Companies, NGOs and Institutions.
- Organize and Coordinate Events and Retreat Camps.
- Cash Supply requisitions for programs.
- Work closely with key stakeholders to build effective relationships.
- Recruitment of beneficiaries under different support programs.
- Data Entry and Updates and ensure content is up to date.
- Monitor and guide Interns and Volunteers under different programs.
- Monitor and Evaluate activities under different Programs.
- Ensure all program documents are filed and archived in line with required standards.
Education
Daystar University
Bachelor of Arts from Integrated Community Development
11.2020
Skills
- Time Management
- Organization
- Verbal Communication
- Written Communication
- Interpersonal Skills
- Computer Proficiency
- Online Essentials
- Teamwork
- Client Satisfaction
- Flexibility
- Project Management
- Implementation
- Monitoring
- Evaluation
References
- Timothy Ongoma, Kenya Children’s Homes, timothy.ongoma@kch.co.ke, Assistant Human Resource Officer, 0722781579
- Mary Mwagona, Kenya Children’s Homes Adoption Society, mary.mwagona@kch.co.ke, Adoptions Programs Officer, 0729622242
- Darren Ndwiga, Delight Cabs - Jomo Kenyatta Intl Airport Station, darrenndwiga@gmail.com, Customer Service Experience, 0700411503
Key Professional Skills
- Good time management and organization skills.
- Excellent verbal, written and interpersonal skills.
- Proficient in computer and online essentials.
- Excellent team working and Client satisfactory skills.
- Flexibility with ability to fit in a work environment.
- Good Project Management and Implementation skills.
- Good Monitoring and Evaluation Knowledge and skills.
Timeline
Customer Service Experience
DELIGHT CABS -JOMO KENYATTA INTERNATIONAL AIRPORT STATION
07.2025 - Current
Programs Officer
KENYA CHILDREN’S HOMES
11.2021 - 12.2024
Daystar University
Bachelor of Arts from Integrated Community Development
Languages
English
Advanced (C1)