GEOFFREY KIPTOO
Nairobi
Summary
Seasoned Business Development Leader with a strong background in identifying new business opportunities and developing strategies to optimize business growth. Skilled at building relationships, negotiating partnerships, and leveraging market trends for business expansion.
Demonstrated ability to drive improvements in operational efficiency and customer satisfaction rates. Known for innovative thinking and proactive problem-solving skills, resulting in significant positive impact on bottom-line profitability.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Business Development Advisor (SaaS/EOR)
Workpay Africa LimitednAIR
Nairobi
11.2022 - Current
- SaaS Growth: Onboarded an average of 25 key accounts quarterly to utilize Workpay Unified HRIS for employee management.
- Onboarded 5 key accounts and partners for Workpay's Employer of Record and PEO services across various African markets.
- Market Expansion: Spearheaded SaaS expansion into the Zambian market, securing strategic partnerships, and onboarding over 15 key accounts within six months.
- Training: Supported junior business development executives in strategic regional markets such as Nakuru, Nairobi, and Mombasa.
- Account Management: Ensured smooth customer satisfaction by linking various departments for effective services, such as the on-boarding team for training, the finance team, and support.
- Prepared regular reports, updates on deal progress, and forecasts for internal analysis using key account metrics from Hubspot CRM.
Relationship Manager
BusinessCom Consulting Services (Google Cloud Partner)
Nairobi
04.2022 - 10.2022
- Retention: I managed a portfolio of 30 major clients, ensuring excellent service through regular calls and visits, which increased retention by 30 percent in 3 months.
- Customer Obsession: Regular interactions with customers through calls and visits helped me identify key needs, streamlining our sales pitch, reducing turnaround time, and enhancing customer service.
- Customer Support: Acted as a vital communication link between customers and teams, including support and finance, boosting efficiency by 20% in three months.
- Reporting: Prepared regular reports on churn rates, deal progress, and sales forecasts for internal decision making and updating the same on Salesforce CRM.
- Acquisition: I promptly resolved customer issues and complaints, enhancing trust and increasing customer acquisition by 10% in 3 months.
Sales & Account Management
BusinessCom Consulting Services (Google Partner)
Nairobi
08.2021 - 03.2022
- Spearheaded the onboarding of 13 key clients to Google Workspace within a six-month period, surpassing quota targets by over 100% and optimizing their operational efficiency through strategic implementation of Google Cloud Products.
- Executed high-volume prospecting, engaging 60+ business owners daily and securing virtual consultations to assess needs and demonstrate product value, resulting in increased lead conversion rates.
- Fostered cross-departmental collaboration to address client requirements and elevate customer service, achieving a 90%+ client retention rate.
- Conducted comprehensive data collection and analysis, gathering insights from 6,000+ leads via targeted calls and leveraging Salesforce CRM to extract actionable consumer behavior patterns.
- Drove 100% adoption of Google Workspace, enhancing client productivity through strategic training initiatives, proactive issue management, and timely communication of platform updates.
Customer Sales Team Manager
KOKO Networks Limited
Nairobi
10.2020 - 07.2021
- Led a 10-person sales team, driving field sales and marketing initiatives to increase market penetration by 30% in the assigned territory.
- Coached and supervised customer sales representatives, enabling 100% achievement of individual sales targets through tailored support and accountability measures.
- Coordinated product demonstrations and promotional activities with marketing teams, enhancing product visibility and customer engagement.
- Optimized sales reporting processes, ensuring accurate and timely records for performance reviews, resulting in a 50% team performance improvement within 3 months.
- Implemented transparent customer communication strategies, boosting sales target achievement, and increasing customer retention by 40%.
Education
Bachelor of Science - Electronic Physics
Kenyatta University
Kenya09-2016
KCSE - Kenya Certificate of Secondary Education
Chewoyet High School
Kenya12-2010
KCSE - Kenya Certificate of Primary Education
Lalut Primary School
Kenya12-2006
Skills
- SaaS Sales Optimization
- Proficient in EOR processes and sales
- Professional Employer Organization Sales
- Customer Relationship Management
- Contract negotiation and closing tactics
- Account Relationship Management
- Web technologies and services
- Data-driven decision-making
- Territory Strategy Development
- Analytical Problem-Solving
- Team Leadership and Collaborations
- Compliance, dispute resolution
- Exceptional customer service
- Enterprise and mid-market B2B sales
Certification
- Master in Digital Marketing & Business (Max Business School)
- Certificate in Executive Public Speaking (DTI Group)
- CISCO Certified Networking 1 $ 2
- Cross-Functional Sales Teams: Linked Certificate
- Business-to-Business Sales: LinkedIn Certificate
Accomplishments
- Influencer of the Month of July, 2024 at Workpay Africa
- Employee of the Month of May, 2024 at Workpay Africa
- Sales Team Leader of the Year 2021 at KoKo Network
- Top Sales Associate Leaderboard at Copia Kenya
Languages
Swahili
First Language
English
Advanced (C1)
C1
French
Elementary (A2)
A2
References
References available upon request.
Timeline
Senior Business Development Advisor (SaaS/EOR)
Workpay Africa LimitednAIR
11.2022 - Current
Relationship Manager
BusinessCom Consulting Services (Google Cloud Partner)
04.2022 - 10.2022
Sales & Account Management
BusinessCom Consulting Services (Google Partner)
08.2021 - 03.2022
Customer Sales Team Manager
KOKO Networks Limited
10.2020 - 07.2021
Bachelor of Science - Electronic Physics
Kenyatta University
KCSE - Kenya Certificate of Secondary Education
Chewoyet High School
KCSE - Kenya Certificate of Primary Education
Lalut Primary School
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