Geoffrey Kamau Wainaina
Summary
Results-driven actuarial professional with strong analytical skills and strategic approach to risk assessment and financial forecasting. Proven history of collaborating effectively within teams to achieve business goals and adapt to evolving project demands. Skilled in data analysis, statistical modeling, and problem-solving, ensuring reliability and adaptability in dynamic environments. Known for maintaining high standards and delivering impactful results.
Overview
11
11
years of professional experience
Work History
Workshop Manager
Evolve Motors Limited
12.2024 - Current
- Purchased and oversaw inventory of supplies, tools and equipment.
- Managed and led a team of technicians for optimal productivity and job satisfaction.
- Maintained workshop activities in line with budget requirements.
- Improved workshop efficiency by streamlining processes and implementing lean manufacturing techniques.
- Enhanced customer satisfaction by consistently delivering quality workmanship and meeting deadlines.
- Implemented quality control measures that resulted in fewer product defects returned from customers.
- Identified areas in need of improvement and developed plans to correct problems.
- Implemented cost-saving initiatives, reducing overall expenses without compromising product quality.
- Collaborated with cross-functional teams to drive continuous improvement in workshop operations.
- Collaborated closely with sales and marketing teams to understand customer needs better.
- Prioritized tasks effectively based on urgency and importance, enhancing overall project management capabilities.
- Scheduled maintenance and repair projects to maintain optimal performance of all equipment and systems.
- Optimized inventory management systems, ensuring accurate tracking of supplies and minimizing waste.
- Promoted a culture of accountability within the team, leading to improved overall performance levels.
- Established performance metrics to monitor progress and identify areas for improvement.
- Oversaw equipment maintenance schedules, prolonging the lifespan of machinery while reducing downtime due to repairs.
- Maintained high safety standards, resulting in reduced workplace accidents and increased employee wellbeing.
- Ensured timely completion of projects with effective resource allocation and scheduling.
- Streamlined workflow processes by identifying bottlenecks and implementing strategic solutions for faster turnaround times.
- Conducted regular performance evaluations, providing constructive feedback to enhance employee performance.
- Updated policies to reflect changing demands and improve performance, quality and efficiency of workshop operations.
- Fostered an environment where open communication was encouraged among team members.
- Developed hands-on training programs for new employees, increasing their onboarding effectiveness.
- Mentored junior staff members, fostering professional growth and skill development.
- Provided leadership, guidance and support to staff members.
- Created and managed budgets, efficiently allocating resources for social and community service projects.
- Established and maintained relationships with key stakeholders.
- Analyzed trends and data to inform decision-making and program development.
- Developed and implemented training programs for staff.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Monitored program performance and outcomes for successful delivery of services.
- Partnered with local organizations to expand access to social and community services.
- Implemented strategies to increase public awareness of social and community service programs.
- Advocated for social and community service programs to increase awareness and funding.
Head of operations (spare parts & business Strategist)
Partsultan Supplies Limited
01.2024 - 10.2024
- Grew annual revenue by 55% through strategic partnerships with insurance companies and customer centric service delivery of spare parts
- Implemented a streamlined spare parts inventory management system, improving accuracy and reducing overhead by 18%
- Enhanced customer satisfaction scores through personalised service and timely communication
- Directed a business rebranding initiative, successfully transitioning from a sole proprietor to a limited company
- Ensured fast moving spare parts are always available through proper sourcing channels from Japan and Dubai
- Quoting spare parts through a bidding process for different insurance and corporate clients e.g Uap-old mutual, Pioneer and Mantrac etc
Head of operations/Service advisor
Islet Motor Company
01.2022 - 12.2023
- Handled interactions with all corporate customers.
- Recommended top service packages to enhance client fleet operations.
- Scheduling servicing date for our client's fleet
- Conducted assessments to provide precise repair cost estimates.
- Maintained seamless operations in the garage.
- Sourced new business opportunities and conducted presentations.
- Ensured technicians had all necessary tools and resources for repairs.
- Assessed totaled cars, collaborating with insurers on related charges.
System Analyst/IT controller, Night shift leader
Regent Tracking Services
04.2019 - 12.2021
- Led a team of up to 7 account managers handling corporate accounts.
- Coached newly recruited staff in following corporate guidelines to ensure steady customer satisfaction.
- Deliver exceptional customer support in high-pressure situations.
- Maintain optimal functionality of tracking system throughout.
- Resolved client queries regarding tracking and recovery.
- Assessed market data and trends concerning tracking services.
- Provide regular updates through traceability reports for various corporate clients.
- Analyse the system and ensure all the vehicles are online, have been paid for and the renewal has been paid (in case the vehicle subscription has expired)
Actuarial Analyst
National Hospital Insurance Fund
02.2018 - 04.2018
- Update archived spreadsheets with current formulas
- Evaluate policy proposals based on new government tax code regulations
- Present data in meetings and through e-mail to departments and managers
- Used Microsoft Excel to calculate formulas and create pivot tables
Marketing Executive
Regent Tracking Services
04.2015 - 09.2017
- Held position of Marketing Executive during college breaks for extended holidays.
- Achieved exponential growth in Central region as a marketing executive.
Sales Assistant
Mwangaza Cycle Mart
06.2014 - 08.2014
- Held position of Marketing Executive during college breaks for extended holidays.
- Achieved exponential growth in Central region as a marketing executive.
Education
Associate of Arts - DATA PROTECTION
STRATHMORE UNIVERSITY
Nairobi, Nairobi Province, Kenya01-2025
BSc (Hons) - Actuarial Science
DEDAN KIMATHI UNIVERSITY OF TECHNOLOGY
01.2017
K.C.S.E -
St Anthony Boys School
01.2013
Skills
- Attention to quality
- Teamwork
- Communication
- Willingness to learn
- Problem solving
- Computing skills
- Customer Service-oriented
- Analytics
- Project management
- Data analytics
- Pricing strategies
- ROI analysis
Hobbies and Interests
- Data analysis
- Economics and statistics
- Claims processing
- Insurance and risk management
- Mixology and bartending
Timeline
Workshop Manager
Evolve Motors Limited
12.2024 - Current
Head of operations (spare parts & business Strategist)
Partsultan Supplies Limited
01.2024 - 10.2024
Head of operations/Service advisor
Islet Motor Company
01.2022 - 12.2023
System Analyst/IT controller, Night shift leader
Regent Tracking Services
04.2019 - 12.2021
Actuarial Analyst
National Hospital Insurance Fund
02.2018 - 04.2018
Marketing Executive
Regent Tracking Services
04.2015 - 09.2017
Sales Assistant
Mwangaza Cycle Mart
06.2014 - 08.2014
K.C.S.E -
St Anthony Boys School
Associate of Arts - DATA PROTECTION
STRATHMORE UNIVERSITY
BSc (Hons) - Actuarial Science
DEDAN KIMATHI UNIVERSITY OF TECHNOLOGY
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