Music writing and reading
Gekonge, Asania Michael
Administration And Customer Service Representantive
Nairobi
Summary
Career Aim To give the best of my skills to the organization for optimum organizational productivity,development,personal advancement and satisfaction.
Professional with strong background in customer interactions,service solutions and administration roles. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty.
Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
13
13
years of professional experience
3
3
Languages
4
4
years of post-secondary education
Work History
Administration Officer
Sokofresh Agri Innovations East Africa Ltd
Nairobi
02.2023 - Current
- Contributing to office safety by enforcing workplace policies and following emergency procedures as needed.
- Developing strong working relationships with staffs and management, contributing to a positive work environment.
- Managing daily payment processing and drafting related financial documents.
- Aiding colleagues, managers, and customers through regular communication and assistance.
- Improved record-keeping accuracy by creating an updated filing system for confidential documents and materials.
Customer Service Representative/ Wealth Creation
Musoni Microfinance
03.2019 - 08.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Wealth creation Officer.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Cashier
Tuskys Supermarket
11.2016 - 11.2018
- Cashier
- Customer Service
- Stock arrangement
- Loading and Off Loading of products
Regal Pharmaceutical Limited
05.2014 - 03.2015
- Packaging of products
- Off Loading of Raw Materials
- Delivery of products to clients
Elys Chemicals Limited
01.2012 - 04.2014
- Packaging of products
- Off Loading of Raw Materials
- Delivery of products to clients
Education
Diploma - Occupational Safety, Healthy And Environment(OSHE)
04.2001 -
Diploma - Project Management
01.2015 - 01.2016
Fundamentals of Human Resources - Human Resources Management
04.2001 -
Certificate - Information Technology
KCSE -
01.2006 - 01.2009
Skills
Administrative support
Graphic Design
Customer Relations
Qualified driver-Commercial License
Office management
MS Project
MS office
Presentation design
Strong leadership capabilities
Reliable decision making skills
Effective Communication Skills
Interests
Singing
Profile Of Skills
- Effective Communication Skills
- Reliable decision making skills
- Strong leadership capabilities
- A qualified car driver with a driving license
Personal Information
- Date of Birth: 01/13/92
- Gender: Male
- Nationality: Kenyan
- Marital Status: Single
Career Aim
To give the best of my skills to my organization for optimum organizational productivity and development, and personal advancement and satisfaction.
Timeline
Administration Officer - Sokofresh Agri Innovations East Africa Ltd
02.2023 - Current
Customer Service Representative/ Wealth Creation - Musoni Microfinance
03.2019 - 08.2022
Cashier - Tuskys Supermarket
11.2016 - 11.2018
KCA University - Diploma, Project Management
01.2015 - 01.2016
- Regal Pharmaceutical Limited
05.2014 - 03.2015
- Elys Chemicals Limited
01.2012 - 04.2014
ST Paul’s High School Amasago - KCSE,
01.2006 - 01.2009
Alison Education - Diploma, Occupational Safety, Healthy And Environment(OSHE)
04.2001 -
Alison Education - Fundamentals of Human Resources, Human Resources Management
04.2001 -
Pafof College of Computer Studies - Certificate, Information Technology