Gabriel Chok Awet
IT Specialist, Network Engineer
Juba
Summary
Personal Statement
Professional operator with strong communication and multitasking skills. Skilled in providing accurate information and resolving inquiries efficiently. Demonstrates teamwork and adaptability in fast-paced environments. Strong focus on delivering results and supporting colleagues.
A motivated, adaptable, and responsible computing literacy in the field of IT in which I utilize the professional and technical skills developed through past work experiences in this field. I have a methodical, customer-focused approach to work and a strong drive to see things through to completion.
Overview
9
9
years of professional experience
20
20
years of post-secondary education
Work History
IT Operation Assistance
Expert Communication Ltd (ISP)
06.2023 - Current
- Performing administrative and clerical tasks
- Organizing documentation and information
- Providing suggestions and feedback on business processes
- Collaborating with operations managers and project managers
- Assisting with recruitment and training of new employee
- Streamlined call handling processes for increased efficiency and reduced wait times.
- Managed challenging situations professionally and calmly, diffusing any issues that arose during calls.
- Conducted thorough research using multiple databases if necessary, ensuring accurate results were provided to callers.
- Identified opportunities for process improvements, sharing ideas with management for consideration.
- Properly directed inbound calls in phone queues to improve call flow by 20%.
- Assisted over 140 customers daily by answering questions and transferring to appropriate departments.
VSAT Engineer, Fiber Technician and NOC Assistance
Expert Communication Ltd (ISP)
06.2020 - 01.2023
- Installations and configurations of networking devices at the client side such as Mikrotik Router OS, and outdoor devices
- Troubleshooting and support to customers and organizations, institutions staff
- Set up of Point-to-point (POP) and Hub installations and maintenance
- Satellite network installations and basic troubleshooting, i.e., VSAT links such as KA-band, C-band, KU-band, and microwave links
- Provide support to End internet users and troubleshoot networking devices both remotely and physically
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
Data Entry Clerk
GUREI PHCC
01.2019 - 12.2019
- Data entry, Data modelling, and data analysis
- Maintains database by entering new and updated customer and account information
- Prepares source data for computer entry by compiling and sorting information
- Establishes entry priorities
- Processes customer and account source documents by reviewing data for deficiencies
- Organized, sorted, and checked input data against original documents.
- Completed data entry tasks with accuracy and efficiency.
- Sorted documents and maintained organized filing process.
- Verified accuracy of data entered into system to produce error-free reports.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Scanned documents and saved in database to keep records of essential organizational information.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
IT Support Officer
MST (Modern Society Tech) ltd
10.2018 - 12.2018
- Provide extensive IT support to both external and internal stakeholders
- Installed and configured computer hardware operating systems and networks
- Data modelling, data analysis, entering and retrieving data in different database management systems
- Monitoring and maintaining computer systems and networks
- Diagnosed, resolved, and solved computer systems and software faults or problems
- Maintaining the existing ICT Equipment, performs upgrades, installations new system software
- Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
- Provided input during technology refresh cycles to ensure alignment between business needs and IT capabilities going forward.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and internet troubleshooting.
IT Manager
Regboda Computer Training Centre
06.2016 - 01.2017
- Mentoring and training new staff and learners/students
- Researching, installing, and configuring new computer systems
- Keeping up-to-date with new technologies
- Managing information or data
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
- Improved network efficiency by implementing new server configurations and optimizing system operations.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Evaluated emerging technologies to identify opportunities for innovation and improvement within the organization''s IT landscape.
- Oversaw IT department operations and training.
Education
Certificate of secondary education -
Rumbek National Secondary School
Rumbek, Lakes State 01.2010 - 01.2014
Primary leaving certificate - undefined
Ager_Gum Primary School
Rumbek, Lakes State 01.2000 - 01.2009
Bachelor of Science of Honors - Information Technology (IT)
University of Juba
South Sudan,Juba 01.2016 - 01.2022
Certificate - basic computer
Regboda Computer Training Centre
South Sudan, Juba 01.2014 - 01.2015
Skills
- Windows Servers 2019
- Windows Server 2016
- Windows Server 2022
- Microsoft Azure
- Computer Networking and Security
- HTML
- CSS
- PHP
- MySQL
- C
- Microsoft SQL 2005
- Microsoft SQL 2019 express
WampServer
Referees
Sunday Malual Dhuor
Address, juba
Contact; 0929975333
Mangar Ater Chuol
Assistance IT at Migrations office Department of ICT
Contact; 0922337216
Isaiah Mania
NOC manager at Expert communication (ISP) LTD.
Tel: +211925824813
Address: central Equatoria juba
Email: Isaiah@ec-southsudan.com
Personal Information
- Date of Birth: 06/02/1992
- Nationality: South Sudanese
- Marital Status: married
Timeline
IT Operation Assistance
Expert Communication Ltd (ISP)
06.2023 - Current
VSAT Engineer, Fiber Technician and NOC Assistance
Expert Communication Ltd (ISP)
06.2020 - 01.2023
Data Entry Clerk
GUREI PHCC
01.2019 - 12.2019
IT Support Officer
MST (Modern Society Tech) ltd
10.2018 - 12.2018
IT Manager
Regboda Computer Training Centre
06.2016 - 01.2017
Bachelor of Science of Honors - Information Technology (IT)
University of Juba
01.2016 - 01.2022
Certificate - basic computer
Regboda Computer Training Centre
01.2014 - 01.2015
Certificate of secondary education -
Rumbek National Secondary School
01.2010 - 01.2014
Primary leaving certificate - undefined
Ager_Gum Primary School
01.2000 - 01.2009
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