FUAD SAID SWALEH
Nairobi
Summary
My primary objective is to deliver high quality and timely service to clients with an efficient service team. In order to do this, I will see to it that service personnel are given optimum training and assigned to positions fit for their abilities; building, equipment, and transportation regulations are complied with; long-term and short-term plans are set and implemented; maintenance of tools and performance appraisal are done regularly; and timely response to emerging problems are implemented effectively. My years of experience have allowed me to enhance my skills in supervising personnel and extensive organizational tasks.
Overview
22
22
years of professional experience
4
4
years of post-secondary education
Work History
Workshop Manager
MEGNET Limited
08.2022 - 12.2024
- Supervise technicians, mechanics, or other workshop staff.
- Allocate work and monitor productivity.
- Handle training, recruitment, and performance reviews.
- Plan daily workloads and jobs.
- Schedule maintenance or repair tasks efficiently.
- Coordinate with other departments (e.g. logistics, procurement).
- Inspect work to ensure it meets quality and safety standards.
- Implement and monitor compliance with regulations and company policies.
- Maintain inventory of tools, parts, and equipment.
- Order new supplies and manage stock levels.
- Ensure tools are maintained and calibrated properly.
- Provide updates to clients on work progress.
- Handle complaints or issues professionally.
- Ensure timely delivery of services or products.
- Enforce health and safety policies.
- Conduct risk assessments and incident investigations.
- Ensure safe operation of machinery and equipment.
- Monitor workshop budgets and costs.
- Prepare reports on productivity, downtime, or incidents.
- Work on cost reduction and efficiency improvement strategies.
Body Work Department Supervisor
Pembe Flour Mills
01.2016 - 01.2022
- Managed daily operations of workshop to perform vehicle repairs and deliveries on-time.
- Developed best practices to ensure smooth and efficient workshop operations.
- Identified areas of cost control and managed expenses within allotted budget.
- Ensured workshop operations were in accordance with Health, Safety and Environmental standards.
- Quality Assessment before release of vehicles.
- Maintenance of workshop safety and cleanliness.
- Assessment and clearance for all sold Trucks.
Supervisor/ Auto part Sales
General Japanese Motors
01.2011 - 01.2015
- Maintained adequate stocks of vehicle parts to avoid any shortages.
- Followed the dealership policies on returns, core credits and check cashing policy.
- Assisted the walk-in customers in selecting required parts, suggest additional parts needed for the job, and up-selling, offer any specials and ensure the customer is exposed the full product line.
- Assisted the outside sales representatives with their orders and ensured if and how they want to be delivered. Or order if not in stock.
- Developed good relationships with customers for repeat business.
- Developed annual budgets and maintained monthly expense records.
- Receive payments or obtain credit authorizations.
Auto Part Sales
Dubai Accessories Kisumu
01.2003 - 01.2010
- Retail Sales, Inventory Management, Merchandising, Point Of Sales Experience, Cash Handling, Customer Service.
Education
Central Primary School -
Central Primary School
01.1997 - 12.1997
Highway Secondary School - undefined
Highway Secondary School
01.1998 - 12.2000
Skills
- Handling vehicles and tools
- Operations of various types of vehicles
- Vehicle maintenance and repair
- Customer service procedures
- Operating vehicle repair equipment
- Emergency services transport
Additional Knowledge
- Valid driving License
- Basic knowledge on computers and internet troubleshooting
- Excellent familiarity with automobile industry
- Exceptional knowledge of auto parts and substitutes that may be used in place of
- Excellent Customer service skills
- Good physical dexterity
Personal Skills And Competences
- Highly experienced in handling vehicles and tools
- Good knowledge of operations of various types of vehicles
- Sound knowledge of vehicle maintenance and repair
- Familiarity with customer service procedures
- Ability to safely operate vehicle repair equipment
- Ability to provide emergency services transport
Timeline
Workshop Manager
MEGNET Limited
08.2022 - 12.2024
Body Work Department Supervisor
Pembe Flour Mills
01.2016 - 01.2022
Supervisor/ Auto part Sales
General Japanese Motors
01.2011 - 01.2015
Auto Part Sales
Dubai Accessories Kisumu
01.2003 - 01.2010
Highway Secondary School - undefined
Highway Secondary School
01.1998 - 12.2000
Central Primary School -
Central Primary School
01.1997 - 12.1997
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