FRIDAH OGOTI
BANKER
NAIVASHA
Summary
- Strategic Operations Officer offering 2 years of resource management and budget development to bring value team. Advanced knowledge of supply chain operations and procedure optimization.
- Talented Operations Supervisor well-versed in multifaceted business and employee management to achieve targeted results. Decisive leader and strategic problem solver with exceptional communication and foresight. Organized and personnel-focused strategic problem-solver with innovative solutions to uncharted problems.
- Studious banker offering 4 years of extensive experience in banking. Top-tier skills in business and operations management. Analytical problem solver and critical thinker with remarkable decision-making and multi-tasking abilities.
- Committed Operations Officer adept at driving organizational efficiency to meet corporate objectives. Attentive to detail with passion for office administration and budget monitoring demonstrated across 4 years in the banking industry success.
Overview
10
10
years of professional experience
9
9
years of post-secondary education
Work History
OPERATIONS OFFICER
UNAITAS SACCO
NAIVASHA
07.2020 - Current
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
- Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
- Motivated and trained employees to maximize team productivity.
- Monitored supply chain and managed logistics functions for company.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Contributed to business development efforts to drive revenue and meet corporate objectives.
- Maintained equipment at operational readiness annually.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Maintained constructive client and vendor relationships.
- Verified compliance with best business practices throughout organization.
- Tracked company equipment, tools and technology to manage inventory.
- Outsourced unnecessary services to save on labor, supplies and equipment costs and adhere to company budgets.
TELLER
UNAITAS SACCO
NAIVASHA
09.2018 - 06.2020
- Educated customers on use of banking website and mobile apps.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Handled various accounting transactions.
- Maintained friendly and professional customer interactions.
Pastoral Intern
TRINITY CHAPEL RUIRU
RUIRU
01.2017 - 08.2018
- Led groups of [30] volunteers on community service missions through ruiru areas to preach, educate on Bible teachings and promote Discipleship.
- Trained 30 new missionaries on effectively sharing word of God in Ruiru community.
- Volunteered in overseas locations and in various roles.
- De-escalated and resolved conflicts between local peoples and missionary representatives.
- Taught local peoples skills to improve living conditions.
- Led projects and analyzed data to identify opportunities for improvement.
- Carried out day-to-day duties accurately and efficiently.
- Handled calls per day to address customer inquiries and concerns.
Bank Teller Intern
Sidian Bank
Thika
05.2015 - 08.2018
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Educated customers on use of banking website and mobile apps.
- Stocked supplies for customers and personal teller station.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Calculated fees due, interest and change for customer transactions.
- Handled various accounting transactions.
- Established rapport with new clients to increase satisfaction and loyalty.
- Maintained friendly and professional customer interactions.
Freelance Academic Writer
Self - Employed
Nairobi
09.2015 - 12.2016
- Proofread copy written by colleagues to correct spelling, punctuation and grammar.
- Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.
- Incorporated review comments and corrections into existing documentation.
- Brainstormed ideas to create useful content for clients.
- Wrote and edited communications within assigned beat areas.
- Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating and authentic approach.
- Repurposed and optimized existing content for use in different mediums.
Customer Service Representative
KENYA COMMERCIAL BANK
Ruiru
04.2014 - 10.2014
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collected and analyzed customer information to prepare product or service reports.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Recorded account information to open new customer accounts.
- Processed customer adjustments to maintain financial accounts.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Developed and updated databases to handle customer data.
Bank Teller
Kenya Commercial Bank
Ruiru
06.2013 - 09.2013
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Educated customers on use of banking website and mobile apps.
- Sold and cross-sold bank products to new and existing customers.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Counted and packaged currency and coins.
- Reconciled cash drawer and resolved discrepancies.
- Removed mutilated currency from circulation.
- Assisted customers with compromised debit cards and issued new credentials.
- Provided customer records, account statements and copies of checks.
- Placed orders for customer checks and verified starting numbers.
Education
Bachelor of Commerce - FINANCE
KENYATTA UNIVERSITY
NAIROBI 08.2010 - 12.2014
High School Diploma -
CHEBONEI GIRLS HIGH SCHOOL
BOMET 01.2004 - 11.2008
Skills
- Operational efficiency
Reading
Reading is knowledge, it is ower and it opens up your mind to different perspectives of life and that's why Iove it.
Travelling
Travelling frees your mind, opens up your heart through what you see and the experiences you get.
Timeline
OPERATIONS OFFICER
UNAITAS SACCO
07.2020 - Current
TELLER
UNAITAS SACCO
09.2018 - 06.2020
Pastoral Intern
TRINITY CHAPEL RUIRU
01.2017 - 08.2018
Freelance Academic Writer
Self - Employed
09.2015 - 12.2016
Bank Teller Intern
Sidian Bank
05.2015 - 08.2018
Customer Service Representative
KENYA COMMERCIAL BANK
04.2014 - 10.2014
Bank Teller
Kenya Commercial Bank
06.2013 - 09.2013
Bachelor of Commerce - FINANCE
KENYATTA UNIVERSITY
08.2010 - 12.2014
High School Diploma -
CHEBONEI GIRLS HIGH SCHOOL
01.2004 - 11.2008
Similar Profiles
MAXWELL NJOROGE KINYARIMAXWELL NJOROGE KINYARI
Customer Service Officer at Unaitas SaccoCustomer Service Officer at Unaitas Sacco
JENIFFER NYAMBURAJENIFFER NYAMBURA
Teller/Customer service representative/Procurement Assistant at UNAITAS SACCO SOCIETY LTDTeller/Customer service representative/Procurement Assistant at UNAITAS SACCO SOCIETY LTD
LINDA ASHA DIANA GWIYOLINDA ASHA DIANA GWIYO
CUSTOMER SER at UNAITAS SACCOCUSTOMER SER at UNAITAS SACCO