FRIDAH NJERI KARIUKI
Nairobi
Summary
Dynamic professional with extensive experience in staff supervision and customer service, notably at ENGIE Energy Access. Proven track record in enhancing operational efficiency and achieving high customer satisfaction. Skilled in inventory management and team training, consistently delivering results in fast-paced environments. Recognized for exceptional complaint resolution and operational reporting.
Overview
20
20
years of professional experience
Work History
Zonal Sales & Operations Supervisor
ENGIE Energy Access
07.2023 - Current
- Supervise and coordinate daily activities of field staff, ensuring adherence to operational procedures and performance targets.
- Create work schedules and assign duties to team members to ensure smooth daily operations.
- Monitor inventory, track stock usage, and report losses or wastage.
- Handle customer complaints and concerns professionally, ensuring timely resolution and customer satisfaction.
- Prepare and submit weekly and monthly performance and operations reports.
- MySol - Kenya
Field Team Supervisor
Apollo Agriculture
09.2021 - 05.2023
- Supervised frontline staff in fast-paced, customer-facing environments.
- Trained new team members on service standards, customer interaction, and workflow procedures.
- Coordinated daily work plans and ensured timely service delivery.
- Maintained accurate records of attendance, productivity, and stock usage.
- Supported management with operational reporting and staff performance feedback.
- Kenya
Customer Service Executive
Safaricom PLC
08.2016 - 05.2020
- Provided high-quality customer service in a high-volume environment, resolving complaints efficiently.
- Maintained service quality standards while handling multiple customer requests.
- Followed established procedures for record-keeping, reporting, and compliance.
- Recognized for achieving over 90% first-contact resolution.
- Kenya
Administrative Assistant (Customer Service & Operations)
United Nations Commissary
08.2005 - 11.2009
- Supported daily service operations, inventory control, and record keeping.
- Assisted with reporting, stock tracking, and coordination of supplies.
- Ensured compliance with organizational procedures and cleanliness standards.
- Kenya
Education
Graduate Diploma - Business Management
University of Nairobi
Diploma - Secretarial Studies
Valley Secretarial College
Certificate - Business Management
Kenya Institute of Management
Skills
- Staff supervision and coordination
- Customer service and complaint resolution
- Work scheduling and shift management
- Inventory and stock management
- Food service operations support
- Health, safety and cleanliness awareness
- Record keeping and reporting
- Team training and support
Availability
Permanent, Full-Time, As soon as possible, Flexible (day, evening, weekends)
References
Available upon request
Personal Information
Willing To Relocate
Timeline
Zonal Sales & Operations Supervisor
ENGIE Energy Access
07.2023 - Current
Field Team Supervisor
Apollo Agriculture
09.2021 - 05.2023
Customer Service Executive
Safaricom PLC
08.2016 - 05.2020
Administrative Assistant (Customer Service & Operations)
United Nations Commissary
08.2005 - 11.2009
Graduate Diploma - Business Management
University of Nairobi
Diploma - Secretarial Studies
Valley Secretarial College
Certificate - Business Management
Kenya Institute of Management