Driven by a results-focused approach by leveraging expertise in strategic planning and relationship building. Spearheaded innovative communication programs, managed partner relationships and enforced project work plans, coordinated consultations with stakeholders and formulated project reports. Excellent problem-solving, critical thinking and communication skills.
Overview
13
13
years of professional experience
Work History
Programme Officer Communications
Huduma Kenya Secretariat
Nairobi, Nairobi Province
05.2022 - Current
Create communication plans that communicate information about programs to correct audience.
Design and execute innovative programs addressing community needs with cross-functional teams.
Direct workshops and trainings for stakeholders to increase understanding of program goals and objectives.
Assist program teams in developing fundraising needs that are priorities and opportunities to support.
Evaluate and interprete program results, make modifications to ensure that data matches portfolio goals.
Manage different projects from inception to completion, ensuring timely delivery of high-quality results.
Project Manager
Farsight Africa Group
Nairobi And Mogadishu, Nairobi And Mogadishu
11.2014 - 01.2020
Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Planned, designed, and scheduled phases for large projects.
Identified plans and resources required to meet project goals and objectives.
Monitored project performance to identify areas of improvement and make adjustments.
Established effective communication among team members for enhanced collaboration and successful project completion.
Spearheaded the creation of annual workplans and procurement plans, ensuring they were in line with the organization’s strategic objectives.
Developed concept notes and proposals, including budgets, to support programmatic team leads in outlining project objectives and potential outcomes for grant applications.
Management of project documentation, ensuring easy retrieval through organized filing and maintaining an electronic database in liaison with the records management division.
Coordinated with cross-functional teams to resolve project issues and mitigate risks.
Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
Facilitated smoother project transitions, ensuring thorough documentation and effective handovers.
Improved stakeholder satisfaction with detailed project updates and proactive issue resolution.
Strategic Communications Project Officer
Farsight Africa Group
02.2012 - 10.2014
Developed and monitored project schedules, budgets and objectives for successful completion.
Enhanced project efficiency by streamlining communication channels and implementing effective collaboration tools.
Worked closely with organizations, individual businesses and government agencies to foster welcoming climate for business.
Partnered with project team members to identify and quickly address problems.
Kept stakeholders informed of progress through regular status updates clearly communicating any changes to project scope, timeline or budget.
Mentored junior team members to enhance their skills development and overall performance within the organization.
Reduced project delivery timelines through meticulous planning, scheduling, and resource management.
Developed and deepened relationships with key stakeholders.
Fostered a culture of continuous learning by conducting training sessions and workshops aimed at enhancing team skills and knowledge.
Coordinated work efforts across multiple departments fostering a cohesive environment conducive to achieving project success efficiently.
Organized scope, schedule and assignments for entire team.
Coordinated numerous small- and large-scale projects to meet client requirements.
Drove process improvements by analyzing current workflows identifying areas for optimization implementing best practices consistently.
Allocated project resources to drive productivity and maximize efficiency.
Analyzed project performance data to identify areas of improvement.
Account Manager
BTP Proactive
04.2011 - 12.2012
Increased client satisfaction by building strong relationships and addressing their needs promptly.
Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Collaborated with sales team to identify potential upsell opportunities and expand client base.
Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Actively participated in networking events within the industry, expanding professional connections and generating leads.
Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
Achieved recognition for outstanding client service, contributing to team's reputation for excellence.
Monitored market trends to advise clients on potential impacts to their business, positioning as trusted advisor.
Education
MBA - Management And Organizational Development
United States International University - Africa
Nairobi Province, Kenya
04.2001 -
PMP Certification - Project Management
Harmony Solutions
Nairobi, Kenya
04.2020 - 05.2020
Post Graduate Certificate - Public Relations And Organizational Communication
Makini College
Nairobi, Kenya
04.2001 -
Bachelor of Arts - Communications
Daystar University
Nairobi,Kenya
04.2001 -
Skills
Effective Communication, Teamwork and Collaboration, Decision-Making, Analytical Thinking
Attention to Detail, Data Collection, Budgeting and financial management, Time Management