FRIDAH KIMANKU
Nyeri,36
Summary
Passionate and dedicated professional eager to contribute to dynamic teams in the general market. With a strong drive for success and a positive attitude, I thrive in collaborative environments and embrace challenges with enthusiasm. Ready to bring fresh perspectives and hard work to any role.
Overview
5
5
years of professional experience
Work History
SALES PERSON | CASHIER | STORE KEEPER
GOLDEN WING INVESTMENT
12.2022 - Current
- Handle and assist 40+ walk-in customers weekly with inquiries and provided exceptional service resulting to 5% Conversion rate WoW.
- Maintain inventory levels, organize products, and assist with restocking
- Handle multiple payment methods securely, minimizing discrepancies and potential losses.
- Build relationships with customers to encourage repeat business and referrals
- Maintain a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Manage weekly reconciliation and sales report.
- Supported management in implementing operational improvements such as updated training manuals or revised schedules.
- Perform cash, card and check transactions to complete customer purchases.
SALES AGENT
APPCO MARKETING COMPANY
01.2022 - 10.2022
- Expanded customer base by 10% MoM through cold calling, networking, and relationship building.
- Increased sales revenue by 5% MoM by identifying and targeting high-potential accounts.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Generated new leads through networking and attending industry events.
- Collaborated with cross-functional teams to identify and address customer needs.
Customer Service Representative
Jumia E-commerce
03.2019 - 12.2021
- Resolved customer complaints with empathy, resulting in increased loyalty, repeat business and a CSAT above 95%
- Managed 100 inbound calls a day while maintaining a professional demeanor and ensuring timely resolution of issues.
- Monitored key performance indicators to ensure continuous improvement in service quality.
- Promoted new products driving revenue growth by 15% MoM on set targets and satisfaction.
- Provided exceptional after-sales support to retain customers and enhance overall experience with the brand.
Education
High School Diploma -
Temple Road Secondary School
Nyeri, 3610.2015
GED -
Luuria Primary School
Meru, 2611.2011
Skills
- Risk Management
- Project Management
- Customer Relations
- KPI Metrics Tracking
- Conflict Resolution
- Product Strategy & Campaigns
- Stakeholder Engagement
- Cross-functional Communication
Personal Information
Nationality: KENYAN
Timeline
SALES PERSON | CASHIER | STORE KEEPER
GOLDEN WING INVESTMENT
12.2022 - Current
SALES AGENT
APPCO MARKETING COMPANY
01.2022 - 10.2022
Customer Service Representative
Jumia E-commerce
03.2019 - 12.2021
High School Diploma -
Temple Road Secondary School
GED -
Luuria Primary School
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