Summary
Overview
Work History
Education
Skills
Timeline
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Frida Otieno

Frida Otieno

Flight Attendant
Nairobi

Summary

Highly motivated and customer-focused Customer Service Representative with over 5 years of experience in both Hospitality and Aviation field. Possesses excellent communication and problem solving skills, as well as a positive engaging personality. Seeking a role where i can use my skills to provide exceptional service and contribute to the growth of the company.

Overview

8
8
years of professional experience
1
1
Language

Work History

Flight Attendant

Emirates Airlines
UAE
08.2018 - Current
  • Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
  • Monitored cabin during flights and responded to passenger inquiries or issues.
  • Completed pre-flight safety checks to reinforce passenger safety.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
  • Supported passengers with special needs and provided assistance to wheelchair passengers.
  • Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
  • Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
  • Answered passenger questions and provided solutions to issues arising during flights.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Prepared cabin for arrival by cleaning surfaces, restocking supplies, securing loose items, and ensuring overall orderliness.
  • Used excellent customer service skills in addressing passengers' needs.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Performed pre-flight cabin checks to maintain operational safety equipment.

Guest Service Officer

Emaar Hospitality Group
UAE
04.2016 - 06.2018
  • Assisted guests with luggage and provided directions to rooms to enhance customer service.
  • Monitored hotel's budget and financial records.
  • Answered hotel phones with professionalism and directed calls appropriately.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Processed guest check-ins and check-outs following procedures for fast turnover.
  • Maintained high level knowledge of all hotel services offered to answer guest questions.

Education

Hospitality

Utalii College
Mombasa
10.2016

Skills

    Ticket verification

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Timeline

Flight Attendant

Emirates Airlines
08.2018 - Current

Guest Service Officer

Emaar Hospitality Group
04.2016 - 06.2018

Hospitality

Utalii College

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Frida OtienoFlight Attendant