Frida Otieno
Flight Attendant
Nairobi
Summary
Highly motivated and customer-focused Customer Service Representative with over 5 years of experience in both Hospitality and Aviation field. Possesses excellent communication and problem solving skills, as well as a positive engaging personality. Seeking a role where i can use my skills to provide exceptional service and contribute to the growth of the company.
Overview
8
8
years of professional experience
1
1
Language
Work History
Flight Attendant
Emirates Airlines
UAE
08.2018 - Current
- Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
- Monitored cabin during flights and responded to passenger inquiries or issues.
- Completed pre-flight safety checks to reinforce passenger safety.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
- Supported passengers with special needs and provided assistance to wheelchair passengers.
- Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Answered passenger questions and provided solutions to issues arising during flights.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Prepared cabin for arrival by cleaning surfaces, restocking supplies, securing loose items, and ensuring overall orderliness.
- Used excellent customer service skills in addressing passengers' needs.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Performed pre-flight cabin checks to maintain operational safety equipment.
Guest Service Officer
Emaar Hospitality Group
UAE
04.2016 - 06.2018
- Assisted guests with luggage and provided directions to rooms to enhance customer service.
- Monitored hotel's budget and financial records.
- Answered hotel phones with professionalism and directed calls appropriately.
- Kept accounts in balance and ran daily reports to verify totals.
- Processed guest check-ins and check-outs following procedures for fast turnover.
- Maintained high level knowledge of all hotel services offered to answer guest questions.
Education
Hospitality
Utalii College
Mombasa 10.2016
Skills
Ticket verification
Emergency Response
Customer Service
Regulatory Compliance
Crew Coordination
Verbal and written communication
Multitasking Abilities
Teamwork and Collaboration
Problem-solving abilities
Passenger safety management
Emergency Response Coordination
Public Speaking
Cabin searches
Sales expertise
Interpersonal communications
Reliability and punctuality
Timeline
Flight Attendant
Emirates Airlines
08.2018 - Current
Guest Service Officer
Emaar Hospitality Group
04.2016 - 06.2018
Hospitality
Utalii College