Frida Ndungu
Mombasa
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Dedicated administrative professional adept at providing administrative and logistical support for various projects, programs and initiatives. While maximizing potential and executing duties meticulously, focused and excited to contribute skills, experiences, work ethics, and enthusiasm to diverse organization. Extensive experience in Administration Management, Construction Management, Materials control, Logistics, Building & civil engineering, Concrete Quality Assurance management, Inspection and Product management, and Property and Facilities Management. Resourceful and effective in meeting company needs, proven to be dynamic, hardworking, with excellent communication and people skills. Adaptability allows thriving in any environment, while patience and understanding enable handling difficult people and situations while upholding company policies. Known for warm and approachable personality, believes in giving respect to receive respect in any work environment. Honored to contribute to your organization. Thank you for considering application.
Overview
18
18
years of professional experience
Work History
Administrator and Construction Manager
Bailon Limited
Mombasa, Kenya
10.2020 - 12.2023
- Company Overview: Private Sector
- Undertaking work as main and sub-contractor
- Carrying out surveys and research of projects impact on environment
- Business development and marketing
- Management of logistics and supplies
- Supply of Construction products and materials to clients
- Coordinate and oversee facility improvement projects (renovations, building repairs, expansions and relocations)
- General supervision of whole site and daily allocation of duty to workers
- Coordination between client, consultants, contractor, and other workers on site
- Preparation of project reports (daily, weekly and monthly)
- Quality control and materials testing
- Coordination of activities between company & consultants & negotiating contracts
- Ensuring compliance to regulatory requirements, Structural Engineers specifications, instructions & standards at every stage
- Preparation of work programs using MS projects
- Ensuring health & safety standards are observed
- Coordination of procurement of construction plant & equipment
- Develop and implement maintenance schedules and procedures to ensure the proper functioning and longevity of equipment
- Coordinate with vendors and contractors for repairs, upgrades and maintenance services as needed
- Maintain and accurate inventory of all construction, ensuring that records are up to date and properly documented
- Manage and allocate resources effectively to ensure that equipment needs are met within budget and work schedules
- Develop and implement a preventative maintenance program to minimize equipment downtime and reduce repair cost
- Coordinate equipment logistics from storage to and from site, escort team for wide load equipment and machinery and adherence to regulations
- Private Sector
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Improved employee productivity with effective time management strategies for daily tasks.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
- Reduced overhead costs through careful budget management and resource allocation.
- Coordinated logistics for annual corporate events, ensuring seamless execution and high attendee satisfaction.
- Facilitated communication between departments, ensuring smooth operation and timely completion of projects.
- Negotiated with vendors to secure more favorable terms, resulting in cost savings for office expenses.
- Enhanced employee onboarding process, improving new hire satisfaction and reducing time to productivity.
- Initiated program for recycling and waste reduction, contributing to corporate sustainability goals.
- Streamlined invoice processing, reducing average payment turnaround time.
- Educated staff on organizational mission and goals to help employees achieve success.
- Created and managed project plans, timelines and budgets.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Frequently inspected production area to verify proper equipment operation.
- Oversaw successful completion of multiple projects simultaneously, prioritizing tasks based on urgency and importance.
- Identified and resolved construction issues promptly to prevent delays.
- Monitored daily progress on-site to maintain a clear understanding of challenges faced by the team members or any required adjustments in plans or schedules.
- Communicated daily with vendors to keep project fully operational.
- Completed projects within time constraints by effectively managing schedules and allocating resources.
- Collaborated closely with clients to ensure project objectives were met, maintaining transparent communication throughout the process.
- Established a reputation for excellent crisis management skills when unexpected issues arose during construction, quickly developing solutions to minimize project delays.
- Increased client satisfaction by consistently delivering high-quality workmanship and addressing concerns promptly.
- Verified completed projects met approved time, quality, and cost estimates.
- Developed strong relationships with subcontractors, leading to efficient collaboration on complex construction projects.
- Monitored subcontractor operations and applied effective time, resource, and money management strategies to delivery under-budget project completion.
- Managed procurement processes for timely delivery of materials while minimizing costs, ensuring smooth project execution.
- Planned and implemented comprehensive construction schedule to guarantee completion of project on time and within budget.
- Prepared and managed project budgets to accurately track costs and expenses.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
- Negotiated contracts with suppliers and subcontractors to confirm fair pricing and quality service.
- Reduced construction costs through diligent budget management and effective negotiation with suppliers.
- Surveyed sites to determine material needs and accurately manage inventories and budgets.
- Collaborated with contractors, architects, engineers, and public agencies to complete projects within timeline limitations and budget constraints.
- Coordinated permit acquisition and ensured compliance with all regulatory requirements throughout each stage of construction.
- Mentored junior staff members in various aspects of construction management, fostering professional growth within the team.
- Contributed innovative ideas during design phase discussions that led to cost-effective solutions while maintaining desired aesthetic appeal.
- Maintained strong lines of communication with all stakeholders involved in the project, ensuring transparency and collaboration towards shared goals.
- Reviewed architectural designs and provided valuable feedback for improving functionality or reducing costs without sacrificing quality.
- Conducted thorough risk assessments to identify potential hazards early in the planning stages, mitigating delays or complications.
- Improved project efficiency by streamlining communication between architects, engineers, and subcontractors.
- Coordinated with architects and engineers to troubleshoot design challenges, ensuring projects met all specifications.
- Streamlined onsite processes to maximize productivity, focusing on effective labor management and scheduling.
- Negotiated contracts with vendors, securing high-quality materials within budget constraints.
- Managed budgeting and financial reporting for projects, ensuring transparency and adherence to financial guidelines.
- Fostered culture of continuous improvement, implementing innovative construction techniques that elevated project quality.
- Implemented sustainable building practices, enhancing environmental impact of construction projects.
- Led cross-functional teams to ensure compliance with all safety regulations, significantly reducing workplace incidents.
- Enhanced project delivery timelines by efficiently coordinating construction phases and resource allocation.
- Improved stakeholder satisfaction with regular, detailed project updates and transparent communication practices.
- Drove completion of projects ahead of schedule, maintaining high standards of workmanship and client satisfaction.
- Conducted comprehensive site inspections to ensure adherence to architectural plans and building codes.
- Resolved conflicts among project teams and stakeholders, maintaining focus on collaborative problem-solving.
- Optimized supply chain logistics, ensuring timely delivery of materials and minimizing downtime.
- Achieved cost savings by identifying and mitigating potential project risks early in planning stages.
Property and Administration Manager
Mofri Limited
Mombasa, Kenya
04.2014 - 08.2023
- Company Overview: Private Sector
- Property management and record keeping
- Provide prompt, professional response and follow through regarding tenant inquiries, problems and complaints
- Acquisition of Tenants & screening
- Organize files, developed spreadsheets, emails and scanned documents to bolster organizational workflow
- Conduct regular property inspections and visitations with tenants
- Coordinate move-in for new tenants and move-out inspections for tenants vacating their spaces
- Carrying out market research & setting rental rates
- Prepare comprehensive management reports for all clients on a monthly basis
- Coordinate rent collection and prepare statements for each month and follow up on tenants with rent arrears for clearance
- Manage the recurring billings for water, electricity and other expenses relating to service charge
- Property and facility Inspection, issuance of comprehensive reports to owners & recommendations
- Business development and marketing
- Monitor facilities and identify maintenance and repair needs
- Coordinate building operations, maintenance and improvements
- Schedule and supervise contractors to perform building repairs and maintenance
- Oversee daily operations and administration of various properties and facilities of business
- Prepare lease agreements for tenants and monitoring compliance with lease requirements and policies
- Select the right method of valuation of property at the time of selling or purchase by clients
- Research on the viability of projects before clients set out to execute
- Conduct cost benefit analysis of all property and ensure best possible use of the property and facility
- -Efficiently lease and manage commercial spaces & warehouses
- Private Sector
- Supervised a team of administrative professionals, providing guidance, support, and constructive feedback to ensure high-quality service delivery.
- Developed effective filing systems that streamlined document retrieval, increasing efficiency within the workplace.
- Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources.
- Learned and applied preferred systems for scheduling, purchasing, and problem-solving.
- Prepared comprehensive reports on departmental performance for senior management, enabling informed decision-making and strategic planning efforts.
- Facilitated interdepartmental communication by organizing regular meetings, fostering collaboration and cohesive decision-making across the organization.
- Maintained up-to-date knowledge of industry best practices in administration management through continuous learning opportunities, ensuring a competitive edge in service provision.
- Promoted a positive workplace culture by addressing employee concerns promptly and implementing initiatives aimed at boosting morale and job satisfaction.
- Supervised hiring processes and vendor relationships to maintain smooth operations for company.
- Negotiated favorable contracts with vendors for office supplies and services, reducing overall operational expenses while maintaining quality standards.
- Facilitated the hiring process by working closely with HR in candidate screening, interviewing, and onboarding new administrative staff members.
- Liaised with external stakeholders including clients, suppliers, and regulatory bodies to maintain strong working relationships beneficial to the organization''s success.
- Built excellent employee experience through culture of service and execution of employee assistance programs.
- Oversaw facilities management tasks such as maintenance requests and space planning initiatives to create a conducive work environment for employees.
- Optimized resource utilization by efficiently allocating personnel, equipment, and facilities to meet organizational needs.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Updated reports, managed accounts, and generated reports for company database.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
- Verified customer information for orderly, up-to-date online systems.
- Developed and implemented improved filing systems for enhanced order and accuracy.
- Met department budgets by monitoring and reporting on office expenses.
- Coordinated customer, vendor and stakeholder relations for smooth communication flows.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Created organized filing system to manage department documents.
- Organized and updated databases, records and other information resources.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Site Clerk of Works and Administration Assistant
Heztech Engineering Services
Mombasa, Kenya
02.2019 - 10.2022
- Company Overview: Private Sector
- Daily allocation of duty to workers
- Site Management & supervision
- Coordination between client, consultants, contractor, and other workers on site
- Preparation of project reports (daily, weekly and monthly) as required
- Quality control and materials testing
- Coordination of every activity between the ground level and consultant engineers
- Ensuring compliance to Structural Engineers specifications, instructions and standards at every stage
- Preparation of work programs
- Oversee record keeping of all site materials, plant and equipment and track use
- Ensuring health and safety standards are observed on site and issuance of appropriate PPE
- Coordination of procurement of construction material, plant and equipment ensuring right quality and quantity for the best price
- Develop and implement maintenance schedules and procedures to ensure the proper functioning and longevity of equipment
- Coordinate with vendors and contractors for repairs, upgrades and maintenance services as needed
- Maintain and accurate inventory of all construction equipment, ensuring that records are up to date and properly documented
- Manage and allocate resources effectively to ensure that equipment needs are met within budget and work schedules
- Develop and implement a preventative maintenance program to minimize equipment downtime and reduce repair cost
- Coordinate equipment logistics from storage to and from site, escort team for wide load equipment and machinery and adherence to regulations
- Coordinate regular inspections and assessments of equipment to identify any issues or potential risks
- Private Sector
- Optimized resource allocation by assisting in the preparation of work schedules for various teams onsite.
- Safeguarded company interests by ensuring adherence to contractual obligations during project execution stages.
- Assisted in minimizing cost overruns with careful monitoring of expenditures against budget allocations.
- Streamlined document management for better organization and accessibility of important files.
- Boosted productivity through meticulous tracking of employee work hours and attendance.
- Helped maintain high-quality standards by participating in quality control inspections and documenting results accordingly.
- Supported efficient construction processes by coordinating deliveries and managing inventory onsite.
- Enhanced team communication by promptly distributing relevant information to stakeholders.
- Assisted in mitigating risks associated with labor disputes or conflicts through proactive conflict resolution strategies within the workforce onsite.
- Played a key role in meeting deadlines with effective coordination of tasks among different departments involved in the project.
- Strengthened operational transparency with comprehensive documentation regarding permits, licenses, inspections, and related compliance matters.
- Ensured compliance with safety regulations, conducting regular inspections and reporting potential hazards.
- Improved project efficiency by maintaining accurate and up-to-date site records.
- Increased accuracy in project progress reports through diligent record-keeping of daily activities onsite.
- Aided in resolving issues efficiently by acting as a liaison between workers and management personnel.
- Assisted in reducing project delays with timely procurement of materials and resources.
- Contributed to successful project completion by collaborating closely with contractors, subcontractors, engineers, and architects.
- Facilitated smooth operations by providing administrative assistance to the site manager and other staff members.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Processed incoming and outgoing mail and packages according to established procedures.
- Utilized office management software to record and track customer information.
- Coordinated and scheduled meetings and appointments.
- Assisted with onboarding of new employees.
- Monitored and tracked budgets and expenses.
- Assisted human resources department in maintaining up-to-date personnel records by collecting relevant documentation from employees periodically.
- Maintained inventory of office supplies and placed orders.
- Assisted coworkers and staff members with special tasks on daily basis.
- Liaised between clients and vendors and maintained effective lines of communication.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Property Manager and Administrator
Myspace Properties
Mombasa, Kenya
05.2011 - 12.2013
- Company Overview: Private Sector
- Keep an up to date portfolio all property and facilities under the company’s management
- Administrative support to office team members, manage correspondence, and telephone inquiries and track documentations between property department and other departments
- Collect and code various documents to prepare for filing, storage and processing
- Provide prompt, professional response and follow through regarding tenant inquiries, problems and complaints
- Acquisition of Tenants & screening
- Organize files, developed spreadsheets, emails and scanned documents to bolster organizational workflow
- Conduct regular property inspections and visitations with tenants
- Coordinate move-in for new tenants and move-out inspections for tenants vacating their spaces
- Carrying out market research & setting rental rates
- Prepare comprehensive management reports for all clients on a monthly basis
- Coordinate rent collection and prepare statements for each month and follow up on tenants with rent arrears for clearance
- Manage the recurring billings for water, electricity and other expenses relating to service charge
- Property and facility Inspection, issuance of comprehensive reports to owners & recommendations
- Business development and marketing
- Monitor facilities and identify maintenance and repair needs
- Coordinate building operations, maintenance and improvements
- Schedule and supervise contractors to perform building repairs and maintenance
- Oversee daily operations and administration of various properties and facilities of business
- Prepare lease agreements for tenants and monitoring compliance with lease requirements and policies
- Select the right method of valuation of property at the time of selling or purchase by clients
- Research on the viability of projects before clients set out to execute
- Conduct cost benefit analysis of all property and ensure best possible use of the property and facility
- -Efficiently lease and manage commercial spaces & warehouses
- Private Sector
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Coordinated with legal counsel to resolve tenant disputes.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
- Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
- Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
- Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
- Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
- Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
- Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
- Implemented comprehensive safety protocols to minimize potential risks and ensure the well-being of all residents within the property.
- Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
- Collaborated with real estate agents and brokers to showcase properties effectively, attracting prospective tenants or buyers quickly.
- Developed and implemented comprehensive property maintenance plan, leading to increase in property values.
- Implemented energy-saving initiatives, resulting in cost savings and environmental benefits.
- Managed budget effectively, ensuring all property expenses were kept within allocated funds.
- Cultivated network of reliable contractors and service providers to ensure quick response times for repairs.
- Enhanced security measures, significantly reducing incidents on property premises.
- Facilitated successful acquisition and integration of new properties into management portfolio.
- Leveraged market data to advise property owners on competitive pricing strategies, maximizing rental income.
- Optimized property management software usage, enhancing operational efficiency.
- Developed comprehensive emergency response plan, improving preparedness for unexpected events.
- Increased revenue with strategic lease renewal negotiations, focusing on tenant retention.
- Conducted regular property inspections to preemptively identify and address maintenance needs.
- Fostered positive relationships with tenants and property owners, leading to high retention rates.
- Conducted thorough tenant screenings to ensure reliable and respectful tenant base.
- Maintained rigorous compliance with all housing laws and regulations, avoiding potential legal issues.
- Streamlined rent collection processes, significantly reducing late payments.
- Generated reports detailing findings and recommendations.
- Conducted regular reviews of operations and identified areas for improvement.
- Evaluated customer needs and feedback to drive product and service improvements.
- Facilitated communication between departments, ensuring smooth operation and timely completion of projects.
- Streamlined office operations by implementing new filing system, significantly reducing retrieval times.
- Streamlined invoice processing, reducing average payment turnaround time.
- Developed and maintained up-to-date database of contacts, facilitating quick and efficient communication.
- Developed comprehensive filing system that significantly improved document retrieval times.
- Oversaw maintenance of office equipment, minimizing downtime due to malfunctions or repairs.
- Optimized supply chain logistics for office supplies, avoiding stockouts and excess inventory.
- Coordinated with IT department to upgrade software, ensuring all systems were up-to-date and running efficiently.
- Negotiated with vendors to secure more favorable terms, resulting in cost savings for office expenses.
- Enhanced internal communication by creating a centralized information hub accessible to all staff members.
- Reduced overhead costs through careful budget management and resource allocation.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Maintained personnel records and updated internal databases to support document management.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Generated leads for sales and rental properties through cold calls and referrals.
- Responded to Common Area Maintenance (CAM) inquiries.
- Coordinated appointments to show marketed properties.
- Maximized rental income while minimizing expenses through effective planning and control.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
Optical Dispensing Assistant
Eyecare Centre
Kampala, Uganda
01.2008 - 12.2010
- Company Overview: Private Sector
- Management of Vision Care Products
- Guiding patients through different vision care products, selection of frames and sensitization about different types of lenses and how they work
- Invoice preparation, follow up and payment management
- Customer care and reception
- Lead sales personnel of eye care products
- Management of inventory of the products given to me
- Creatively managed the shop and displays to improve on the outlook
- Private Sector
- Implemented CRM system for better customer tracking, leading to improved follow-up processes and higher conversion rates.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Managed pipeline efficiently, prioritizing tasks according to urgency/importance while maintaining focus on long-term objectives.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Ensured accurate record-keeping by diligently updating patient files with prescription information, measurements, and order details.
- Assisted in maintaining a welcoming retail environment through professional appearance as well as keeping all workspaces clean and organized.
- Streamlined the dispensing process by efficiently measuring, fitting, and adjusting eyewear for optimal comfort and visual acuity.
- Maximized customer satisfaction by troubleshooting minor eyewear issues in-store, minimizing the need for additional service appointments or returns.
- Increased efficiency by proactively maintaining clean workspaces as well as organizing tools and supplies used throughout the dispensing process.
- Expedited order fulfillment by promptly coordinating deliveries between suppliers, laboratories, and store locations when necessary.
- Contributed to overall store success by assisting with visual merchandising, display maintenance, and inventory management tasks when needed.
- Provided exceptional customer service by addressing questions or concerns in a timely manner while maintaining a professional demeanor.
- Contributed to increased sales by effectively promoting optical products, services, and special offers to customers.
- Demonstrated expertise in various lens types, coatings, materials, and designs to provide comprehensive education for customers during their selection process.
- Enhanced customer experience through attentive listening skills that led to personalized service tailored specifically to individual lifestyle requirements or aesthetic preferences.
- Enhanced customer satisfaction by providing personalized frame and lens recommendations based on specific needs and preferences.
- Participated in ongoing training sessions to stay current with industry trends, advancements in technology, and best practices for optical dispensing procedures.
- Collaborated with optometrists to verify prescriptions and ensure that each eyewear order met patient needs for vision correction or protection from harmful UV rays.
- Supported team members in achieving daily objectives through clear communication and collaborative problem-solving efforts.
- Fostered strong relationships with customers through follow-up communications that ensured satisfaction, encouraged repeat business, or provided additional support if any concerns arose postpurchase.
- Improved workflow processes within the team environment by actively participating in regular staff meetings and providing constructive feedback for continuous growth.
- Maintained an organized inventory of frames, lenses, and accessories to ensure product availability and ease of access.
- Assisted in reducing wait times by promptly processing eyewear orders with accuracy and attention to detail.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Collaborated with optometry staff to reach individual and team goals.
- Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Maintained inventory levels and accurate records of contact lenses and eyeglass frames.
- Acquainted patients with procedures and explained purpose of testing to establish consent.
- Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
- Provided patients with detailed instructions for pre- and post-op care under physician supervision to promote healing and optimal recovery strategies.
Project and Administration Assistant
Ladies In Waiting
Kampala, Uganda
01.2006 - 01.2007
- Company Overview: Private Sector
- -Launching of project in different schools
- -Counselling & reaching out to teenage girls & teaching them practical life skills
- -Maintenance & establishment of relationships with different schools
- -Enrolment of staff & volunteers for the project
- -Delegation of staff duties & supervision
- -Advertising & introduction of mission to different sponsors
- -Management of supplies & inventory
- Management finances, staff needs & book keeping
- -Creating different ideas & activities in order to reach out to teenagers of all walks of life in a special way
- -Source for sponsorship
- -Recruit & train staff & volunteers
- -Establish & maintain good relations with the various schools
- -Impart skills & values to young mothers who had no education giving them something to enable them to start off in life
- -Organize functions for the organization, radio & television interviews enabling awareness in society
- Private Sector
- Supervised a team of administrative professionals, providing guidance, support, and constructive feedback to ensure high-quality service delivery.
- Managed budgets and financial reporting, enabling effective allocation of resources and timely identification of potential cost savings.
- Developed effective filing systems that streamlined document retrieval, increasing efficiency within the workplace.
- Learned and applied preferred systems for scheduling, purchasing, and problem-solving.
- Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources.
- Increased donor engagement by developing and implementing targeted fundraising campaigns.
- Streamlined operational processes, resulting in more efficient use of resources and funds.
- Supported event logistics, publicity, advertising and collateral material design, production, and distribution.
- Assisted beneficiaries in accessing resources and support services available through the charity''s programs.
- Managed volunteer recruitment and training programs to build a strong and dedicated workforce.
- Secured grant funding by researching opportunities and writing compelling proposals.
- Monitored financial records closely, ensuring responsible allocation of funds according to budget guidelines.
- Planned and coordinated special events and fundraising activities by working with staff and volunteers.
- Optimized donor relations with personalized communications, fostering long-term relationships and support.
- Coordinated social media campaigns to raise awareness about the charity''s mission and initiatives.
- Mentored junior staff members to develop their skills within the nonprofit sector, contributing to team growth and success.
- Assisted with special events and programs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Kept case files updated, accurate and aligned with requirements.
- Coordinated and managed volunteer activities for community service projects.
- Led group discussions and activities to meet different community needs.
- Educated young people about strategies for driving discussions and promoting social changes.
- Managed event logistics ensuring smooth implementation of fundraising activities and community gatherings.
- Led training sessions for new interns sharing practical insights gained during my tenure at the organization.
- Coordinated volunteer efforts, effectively managing schedules, tasks and resources for optimal results.
- Collaborated with cross-functional teams to ensure successful execution of projects meeting deadlines and objectives.
- Built partnerships with local businesses fostering collaboration opportunities benefiting both parties mutually.
- Provided administrative support to senior staff members, streamlining office operations and enhancing productivity.
- Ensured effective communication between team members by creating reports, memos, presentations, and other documentation as needed.
- Assisted in budget preparation by tracking expenses, identifying cost-saving measures, and maintaining financial records accurately.
- Contributed to the development of new programs by brainstorming innovative ideas addressing current challenges faced within the sector.
- Approached issues proactively to best meet current and future community needs.
- Facilitated community outreach to expand participation and support.
Education
Diploma Building & Civil Engineering - Engineering
Technical University of Mombasa
MOMBASA07.2022
HS Diploma High School -
Mariam High School
KAMPALA11.2002
Skills
- Record keeping and File Management
- Administrative Support and customer service
- Documentation And Reporting
- Team Building and Leadership
- Personable and Approachable
- Data Confidentiality
- Team Collaboration and Staff Management
- Work Planning, Prioritization and Scheduling
- Goal Setting and Employee Supervision
- Business Administration and Relationship Development
- Assistance in collaboration with HR with New Hire Onboarding
- Document Control and Bookkeeping
- Resourceful and Analytical
- Deadline Adherence and Timesheet Processing
- Strategic Planning and Budget Management
- Events Coordination and Operations Management
- Supplies procurement
- Multiple Priorities Management and executive support
- Performance Improvement
- Resource optimization and Financial Oversight
- Technical Support
- Information Management and Technical Documentation
- Meeting facilitation and Cross-Functional Collaboration
- Contract Processing
- Program Management and Project Coordination
- Multi-Line Phone Systems
- Operations Oversight and Network Administration
- Stakeholder Relations and Contract Administration
- Travel Arrangements and Travel Coordination
- Expense Monitoring and Equipment Usage Tracking
- Excellent Communicating and Active Listening
- Multitasking Abilities and Task Prioritization
- Written Communication and Relationship Building
- Time Management and Problem-Solving
- Team building and Interpersonal Communication
- Logistics Coordinating and Process Improvement
Accomplishments
- Led over 20 projects that were all completed within budget and on schedule.
- Directed the installation of twin 2000-litre septic tank system and corresponding drain field.
- Managed a construction budget of more than KES 80,000,000.
- Managed construction of a four storey commercial building.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved timely project commissioning by completing projects schedules with accuracy and efficiency.
- Collaborated with team of 40 including consultants in the development of school project in Miritini Mombasa County.
- Resolved product issue through consumer and materials testing.
- Supervised team of 10 staff members.
- Documented and resolved bill of quantities adjustment costs which led to completion of projects without court issues.
- Achieved detailed project deliver through effectively helping with quality assured and inspection.
- Implemented new, interactive employee scheduling system to monitor, gauge and project staffing needs.
- Managed inventory and office budgeting for supplies for busy office of 30 employees.
- Computer Proficiency - Created PowerPoint presentations that were successfully used for business development.
- Scheduling - Communicated with clients through phone, email and in person to schedule appointments and answer inquiries.
- Developed and implemented invoicing procedures and payment to landlords , which resulted in increased company efficiency and productivity.
- Held first-point-of-contact for all internal and external communications with executive-level officers.
- Training - Responsible for training all new employees in department to ensure continued quality of customer service.
- Human Resources - Recorded and filed employee benefit, salary and annual evaluation information.
- Scheduling - Organized technician schedule for customer jobs.
- Inventory Management - Managed inventory and office budgeting for supplies for busy office of 30.
- Data Entry - Reviewed and updated client correspondence files and scheduling database.
- Responded to over 25 customer inquiries each day.
Personal Information
- Date of Birth: 10/18/84
- Gender: Female
References
- Eng. Simon Wasonga, Project Manager, Brightways Engineers, +254702068296, simonwasonga2008@gmail.com
- Eng. Hezekiah Adala, Managing Director, Heztech Engineering, +254722752696, heztech@gmail.com
- Eng. Charles Mukare, Consultant Engineer, TUM, 072/281-4827, cmukare@gmail.com
Timeline
Administrator and Construction Manager
Bailon Limited
10.2020 - 12.2023
Site Clerk of Works and Administration Assistant
Heztech Engineering Services
02.2019 - 10.2022
Property and Administration Manager
Mofri Limited
04.2014 - 08.2023
Property Manager and Administrator
Myspace Properties
05.2011 - 12.2013
Optical Dispensing Assistant
Eyecare Centre
01.2008 - 12.2010
Project and Administration Assistant
Ladies In Waiting
01.2006 - 01.2007
Diploma Building & Civil Engineering - Engineering
Technical University of Mombasa
HS Diploma High School -
Mariam High School