Hi, I’m
Fredrick Otieno Olando
Corporate Business Underwriter
Nairobi,Nairobi kenya
Summary
My Referees
- Mr. Harun Wambugu
- Mobile 0724856760,email:wambugu.harun@gmail.com
- Insurance consultant and motor assessors proprietor
- Mr.Leonard Kipngetich,
- Kenya Reinsurance Corporation
- Mobile 0723520706,email:leonardkipngetich@kenyare.co.ke
- Mrs Judith Asino
- Head of Sales & Marketing Nakuru branch-Rift Valley Region,Directline Assurance Company Ltd
Skilled Underwriting Officer and corporate Associate officer specializing in preparing qoutations ,risk ratio metrics,profiles and risk anyalsis premium rating offering for a span of Twelv years experience from Niche Directline Assurance Company Limited.
Highly adept in underwriting moderate to complex policies. Experienced four years with proven track record driving high customer satisfaction and creating positive customer experiences.
Proficient in using various customer service software programs and offers strong knowledge of customer service best practices while operating under bima tap online insurance innovation. Highly organized, reliable and attentive to customer needs.
Overview
22
years of professional experience
4
years of post-secondary education
8
Certificates
1
Language
1
College & Educational Training
Work History
DIRECTLINE ASSURANCE COMPANY LIMITEDNAIROBI
Underwriting Assistant
06.2007 - 07.2023
Job overview
- Delivered services to customer locations within specific timeframes.
- Ensuring that Business acceptances & computations are in line with reinsurance treaty arrangements and supporting documents.
- Computing competitive quotations in line with the underwriting philosophy then discussing with the prospective clients,brokers,agents,branches
- Timely processing insurance premium confirmation,bank lien or mortgage approval forms and sharing with the Asset financiers,
- Posting all policy details with accuracy,consider rating,risk details,relevant clauses,terms,exclusions & policy conditions with scrutiny of brokers Risk note/debit note forms.
- Preparation and submission of regular performance reports for risk classes to ensure portfolio balance and derisk of liability general insurance benchmarks.
- Monthly and quarterly i ensured requisition of DMVIC motor certificates and Comesa Yellow card reconciliation and filing returns with no stock outage or loss of the same.
- Closely monitored motor valuations to ensure all the risks booked are subjected to pre-insurance valuation assessment and improvement recommendations are adhered with feedback to our policyholders.
- Prepared Anti money laundering reports to ensure annual reporting submission
- Reviewed credit reports, financial statements and transactions to verify accuracy and completeness.
- Reviewed sales contracts, appraisals, titles and deeds to effectively underwrite real estate loans.
- Supported review, acceptance or denial of new or renewal business after carefully reviewing all information.
- Trained and delivered feedback to hod of sales department on bima mtaani agent forums activation meetings by coaching subordinates on underwriting policies and decisions.
- Produced ad hoc reports and documents for senior team members.
- Provided high level of assistance to help with review, classification, coding, and rating of applications.
- Met with customers, agents and brokers to negotiate coverage, price, and service delivery.
- Calculated group and individual renewal rates based on customers' background, industry and demographic information
- Reviewed applications for insurance coverage and reports from loss control specialists to determine risks
- Reviewed credit reports, financial statements and transactions to verify accuracy and completeness
- Participated in team projects franchise product training,agency model bima mtaani guidelines engagement demonstrating an ability to work collaboratively and effectively.
- Resolved problems, improved operations and provided exceptional service.
- Applied effective time management techniques to meet tight deadlines.
THE PANARI HOTEL MSA RDNAIROBI
Guest Relations Associate
10.2006 - 06.2007
Job overview
- Logged guest interactions via email, phone and in-person in computer system.
- Answered multi-line telephone system to aid guests, direct callers and take messages.
- Engaged guests daily 57% of inhouse clients through upbeat conversation and personalized service,to ensure the hotel had repeat guests seasonal retention
- Anticipated and attentively handled guest needs or concerns.
- Coordinated schedules and set appointments for guests and staff.
- Sold tickets for different activities, dinners and special events.
- Advised guests about on-property and off-site amenities best suiting needs.
- Provided accurate information regarding local attractions, restaurants and activities.
- Assisted guests with variety of services and local attraction information.
- Assisted with luggage handling, valet services and concierge services.
- Supported local sports teams, museums, restaurants, and other tourist-oriented spots by promoting events to hotel guests.
- Handled customer complaints to satisfy and retain guests.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Scheduled and confirmed restaurant reservations for guests.
- Created welcoming and comfortable environment for guests.
- Identified issues, analyzed information and provided solutions to problems.
- Strengthened communication skills through regular interactions with others.
- Demonstrated leadership skills in managing projects from concept to completion.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Resolved problems, improved operations and provided exceptional service.
- Worked well in a team setting, providing support and guidance.
- Developed and maintained courteous and effective working relationships.
UCHUMI SUPERMARKETSNAIROBI
Cashier Assistant
12.2001 - 03.2005
Job overview
- Worked with other associates to support cashiers and management needs.
- Answered questions about store policies and addressed customer concerns.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
- Retrieved items for customers and verified prices.
- Helped customers complete purchases, locate items, and join reward programs.
- Cleaned and sanitized cashier workstation and scanning area.
- Monitored store for suspicious activity and reported security concerns for prompt action.
- Trained new cashier team members in customer service and money handling processes within the duration of my employment at least 23 new employees were inducted by myself
- Met customer needs through polite, friendly and attentive service.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Used POS system to enter orders, process payments and issue receipts.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Set up new sales displays each week with fresh merchandise.
- Handled cash with high accuracy and took care to check bills for fraud.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Education
NAIROBI INSTITUTE OF BUSINESS STUDIES Nairobi
Associate of Science from Business Administration And Management ICM
03.2006 - 03.2008
NAIROBI INSTITUTE OF BUSINESS STUDIESNairobi Campus
Associate of Science from DIPLOMA in Customer Service,Public Relations Marketing I&II
03.2006 - 03.2008
University Overview
- Awarded Distinction & Credit by Institute ICM
Skills
Business Development
Policy quoting and pricing
Policy Development
Loss protection
Data Entry
Interpersonal Communication
Good Telephone Etiquette
Problem-Solving
Planning and Coordination
Decision-Making
Training and Development
Analytical and Critical Thinking
Reservations management
Policy and procedure adherence
Reporting capabilities
Certification
TheTrustee Development Program TDPK
Footbal fanatical supporter of Liverpool FC,i play soccer for lsk emerging lawyers team,
I enthusiastically love soccer since my tender age of school,i align my self with the liverpool anthem ,you will never walk alone ,I love sporting activities including marathon and short races,I love out door walking and hiking participation
Timeline
Underwriting Assistant
DIRECTLINE ASSURANCE COMPANY LIMITED
06.2007 - 07.2023
Guest Relations Associate
THE PANARI HOTEL MSA RD
10.2006 - 06.2007
NAIROBI INSTITUTE OF BUSINESS STUDIES
Associate of Science from Business Administration And Management ICM
03.2006 - 03.2008
NAIROBI INSTITUTE OF BUSINESS STUDIES
Associate of Science from DIPLOMA in Customer Service,Public Relations Marketing I&II
03.2006 - 03.2008
Cashier Assistant
UCHUMI SUPERMARKETS
12.2001 - 03.2005