Fredrick Omondi Banja
Information Systems Professional / Businessman
Nairobi,Kenya
Summary
Highly motivated Technical Support, business and Information Systems professional with strong verbal, listening and written skills. Comfortable in interacting with people of all levels of the organization and public. Able to negotiate and solve problems quickly, accurately, and efficiently. Adept at multitasking to achieve individual and team goals. Diverse background includes mobilization, Training, Telecommunications installations & Support, community service and supervision. Committed to quality and excellence.
Forward-thinking manager with extensive knowledge of Telecommunication. Known for success in IT industries and leading employees to complete tasks. Dedicated to efficient conflict resolution and excellent services.
Ambitious Managing Director with excellent listenning and Communication skills. Highly effective at promoting positive relationships and building capable teams. Track record of improving overall operations, reducing overhead and increasing corporate value.
Overview
20
20
years of professional experience
18
18
years of post-secondary education
1
1
Language
Work History
Regional Managing Director
M/S AP SOLUTIONS KENYA LTD
Nairobi, Kenya
01.2017 - Current
- APS is a registered Company dealing in the design and production of Telecommunications cables and cabling solutions
- It is also a subsidiary of the Finish Cabling solutions giant AP Solutions Oy, www.aps-finland.fi
- Generated and developed leads, using networking and system to acquire new clients.
- Eased team transitions and new employee orientation through effective training and development.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Trained and guided team members to maintain high productivity and performance metrics.
- Strategically managed resources, milestones and budgets and saving in expenses.
- Appraised inventory levels and ordered new merchandise to keep quantities well-stocked.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Director of Operations
CABLE PRO KENYA LTD
NAIROBI, NAIROBI
01.2011 - Current
- Cable Pro Kenya Ltd is a registered Telecommunications Contracting company specializing in Electrical power supply, distribution and control systems, design and Telecommunication system Installations including structured cabling as well as Design and distribution of Communication cables and accessories of the CABLEPRO BRAND.
- Oversaw day-to-day production activities in accordance with business objectives.
- Defined, implemented and revised operational policies and guidelines.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Managed procurement, inventory and warehouse operations.
- Achieved team goals through formalized training plans, coaching and performance management.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Led change and transformation across business areas to deliver benefits and align company resources.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Assessed performance management structures and implemented enhancements to improve frameworks and strengthen results.
- Set team and individual KPIs and provided regular, actionable feedback.
- Monitored budget and utilized operational resources.
- Analyzed technology, resource needs and market demand to plan and assess feasibility of company projects.
- Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
Customer Service Manager
Multipath Customer Solutions (PTY) Ltd (GTV Project)
Johannesburg, South Africa
01.2008 - 01.2010
- Multipath is a company based in South Africa, specializing in Managed services, that include Call canter services, Telecommunication services and trainin
- Key Responsibilities:
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Created customer support strategy to increase customer retention.
- Resolved concerns with products or services to help with retention and drive sales.
- Worked with marketing department to launch and manage promotional activities and campaigns.
- Assessed call center trends to identify improvement opportunities and devise forward-thinking approaches to better align processes with intended results.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
- Researched and observed emerging markets and market shifts, taking advantage of opportunities by identifying potential leads and new markets.
- Increased customer retention by developing and offering unique discount options while driving interest in new product lines.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Devised and published metrics to measure organization's success in delivering world class customer service.
Sales Representative
Belconn Plasticavi - Italy
Gaborone, Botswana
01.2006 - 01.2008
- Representative for Belconn SPA in Botswana and South Africa as sole distributor for their Telecom, Datacoms and Cable products
- Belconn SPA is the largest Manufacturer of telecommunications product in Italy, and the Larger Europe
- Duties included amongst others:
- Generating sales of the products
- Clients training on product knowledge.
Education
Associate of Science - Management Information Systems
KCA University / Formerly Kenya College of Account
Nairobi Kenya 01.2001 - 12.2002
No Degree - Management Information Systems - DIPLOMA
Institute For The Management of Information System
UK 01.1998 - 12.2001
No Degree - KCSE - SECONDARY CERTIFICATE
ULUMBI HIGH SCHOOL
SIAYA COUNTY 01.1994 - 12.1997
No Degree - KCPE - PRIMARY CERTFICATE
ULUMBI HIGH SCHOOL
SIAYA COUNTY 01.1986 - 11.1993
Skills
Business Development
Recruitment
Inventory management
Staff training/development
Relationship building
Delegation
Employee scheduling
Budget development
Scheduling
Employee reviews
Effective leader
Coaching and mentoring
Product development
Client account management
Active Listening
Organization and Time Management
Accomplishments
- Design and Installation of a 250 user LAN at Multipath Customer Solutions Ltd – Republic of South Africa - 2009
- Design and Installation of a 50 user LAN at Linksoft Group, Nairobi - 2010
- Development of an IT training programme for Gaborone Academy, Botswana – 2004
- Being appointed the sole Representative and Distributor for Belconn SPA Telecom products in Southern Africa
- Belconn SPA is the largest manufacturer of Telecoms, Datacoms and cable products & Equipments in Italy
- 2006/2007
- Incorporating own company in Botswana, Leigh Enterprises Pty Ltd and running it successfully as well as in Kenya Yield Holdings Ltd
- Establishment of AP SOLUTIONS KENYA LTD, a joint venture between AP SOLUTIONS OY- Finland and YIELD HOLDINGS LTD- KENYA in 2017.
Affiliations
- Association of Information Technology Professionals
Timeline
Regional Managing Director
M/S AP SOLUTIONS KENYA LTD
01.2017 - Current
Director of Operations
CABLE PRO KENYA LTD
01.2011 - Current
Customer Service Manager
Multipath Customer Solutions (PTY) Ltd (GTV Project)
01.2008 - 01.2010
Sales Representative
Belconn Plasticavi - Italy
01.2006 - 01.2008
Associate of Science - Management Information Systems
KCA University / Formerly Kenya College of Account
01.2001 - 12.2002
No Degree - Management Information Systems - DIPLOMA
Institute For The Management of Information System
01.1998 - 12.2001
No Degree - KCSE - SECONDARY CERTIFICATE
ULUMBI HIGH SCHOOL
01.1994 - 12.1997
No Degree - KCPE - PRIMARY CERTFICATE
ULUMBI HIGH SCHOOL
01.1986 - 11.1993