Fredrick Kusama

Responsibilities

• Responding to all system and/or network security breaches
• IT risk assessment and enforcement
• Security assessment and quality assurance
• User access administration – create/delete/reset users profiles in line with bank policy
• Database, Network and IT applications monitoring and reviews to give assurance on effectiveness and efficiency of control environment, and compliance to UBA policies and CBK guidelines
• IT policy and procedure control
• Lead UAT of all new channels/application.

Key Achievements/Projects

• Coordinated annual Business Continuity and Disaster Recovery for year 2021,2022 and 2023.
• Improved revenue assurance by 60% through data reviews on income leakages on core banking system.
• Improved compliant to financial regulatory authorities including CBK and UFAA
• Access control upgrade from ZKTeco to Hikvision and IVMS bank wide
• Infrastructure security posture reviews including CCTV, ATM, Servers, Network Equipment, Access controls etc
• Coordinate external IT audit inspections bank wide including EY, PWC and Deloitte.

Responsibilities

• Responsible for troubleshooting and fixing IT issues both onsite and remotely including various regional offices across country
• Onsite and remote support of IT Infrastructure, systems and patch deployment on timely manner
• Monitoring and maintaining computer systems and networks
• Responding in timely manner to service issues and requests on ServiceNow help desk portal
• System Administration including Our_People, Single Sign on (Onelogin), WV central and O365
• Asset tracking

Key Achievements/Projects

• Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution
• Successful migration of IBM notes to O365 and training on same country wide.
• Successful migration of Cisco on premise to Meraki Cloud WLAN across 38 Area Development programs offices in Kenya.
• Worked closely with vendors and technology partners on integrations, infrastructure and enterprise solutions.
• Resolved workflow issues to optimize team productivity and improve delivery times.
• Built IT infrastructure to support key business strategies and evolving processes.
• Maximized system availability through development and testing of contingency plans
• Resolved issues and escalated problems with knowledgeable support and quality service
• Created business intelligence tools to capture client metrics

Key responsibilities

• Providing IT Systems administrations:-Maintenance of Databases and infrastructure systems for optimal performance as well as tracking, validating and documenting systems configuration changes
• Providing Level 1 & 2 customer support, diagnose and escalations if needed as well as analyzing helpdesk calls
• Identification of vulnerability and their mitigations and implementation of contingency plans for IT systems security and business continuity
• Support and help in establishment of policies, procedure and standards

Key Achievements/Projects

• Developed Credit analysis tool designed using C# following world 5 Cs of Credit analysis (Character, Capital, Capacity, Condition and Collateral) and World Council Of Credit Unions Loan Approval Ratios.
• Evaluated customer needs and feedback to drive product and service improvements.
• Followed all company policies and procedures to deliver quality work.

Key responsibilities

• Work with testing team/Security engineers to design and develop robust solutions to meet client requirements for functionality, scalability, and performance
• Collaborated with team to determine application requirement specifications including (ASP Core banking, Mobile Banking, shopping cart and CDP toolbox)
• Working with trainers and technical writers to develop user support materials

Key Achievements/Projects

• Development of web based Financial Management System for SACCOs designed following WOCCU, KUSCCO and SASRA recommendations which is integrated with MPESA APIs both B2C and C2B
• Suggested new technologies and tools for enhancing product value and increasing productivity
• Improved software efficiency by creating automated scripts and tools
• Collaborated with other developers to refine software design and implementation
• Integrated new software with existing systems and third-party APIs
• Created web-based dashboards and reporting tools for data visualization
• Implemented encryption, authentication and additional security measures, safeguarding systems
• Revised, modularized and updated old code bases to modern development standards, reducing operating costs, and improving functionality

Responsibilities/Achievements

• Reviewed and incorporated latest technology innovations and development strategies to improve build speed, quality and end-user experience by porting core banking system (FOSA/BOSA) developed from FoxPro to .Net framwork (C#/WCF)
• Developed clear specifications for project plans using customer requirement
• Integrate 100% qualitative practices in design and development aspects of SACCO management system
• To develop functional and technical specification documents for all systems and interfaces developed and deployed

Responsibilities

• To analyze, design, develop, deploy and support all systems adopted by Finlay’s Horticulture in Mt Kenya region and beyond
• Creating, changing and deleting user accounts
• Performing backup
• Adheres to integrity of control regulation and guide lines and identifying changes needed to improve process or maintain compliance, Creating New user, Backups, resetting password
• Maintain IT inventory management for all IT equipment and software in accordance with company policy and procedures
• Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution
• Conducted routine and emergency maintenance of assigned data center equipment
• Installed and configured network printers and other peripheral devices