FREDRICK OKETCH ALINDI
Customer Experience
Nairobi,nairobi
Summary
Dynamic professional with a proven track record at NCBA Bank Kenya plc, excelling in customer relations and sales proficiency. Adept at optimizing product portfolios and enhancing customer experience through effective communication and emotional intelligence. Recognized for driving revenue development and fostering strong client relationships, ensuring compliance and integrity in banking operations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Product Advisor/Customer Experience/Asset finance champion/Mortgage Champion
NCBA bank Kenya plc
01.2022 - Current
- Sales- promoting and selling bank products and services to customers such as accounts opening, loan processing, credit cards
- Compliance- ensuring compliance with CBK regulations and banking policies to maintain integrity and security of the bank.
- Customer service- providing efficient assistance and guidance to customers with various banking needs like loan documentation, credit card documentations etc.
- Relationship building-building and maintaining healthy relationship with customers to enhance customer retention
- Cross selling- identifying opportunities to cross-sell additional products based on customer needs
FARMERS CHOICE VENDOR
01.2017 - 01.2022
- Developing book of records
- Take opening and closing stock
- Identify and sell Farmers Choice products to customers
- Identify and approach potential customers with the aim to increase sales
- Managed to penetrate into 8 out of 11 campuses at the University of Nairobi market
- Managed to stock varieties of famers choice products within my designated market
Mathematics /business teacher
Kowuor Secondary School
01.2016 - 08.2016
- Educator -giving both academic and life lessons to students
- Mentor- giving guidance and advice to students on various issues like career path, mental health issues.
- Mediator- become a link between students, school and parent
- I performed my duties as a teacher, as well doubled as a Games Teacher. Students managed to be physically and psychologically fit to undertake their studies.
- I saw the need for more classrooms as selective subjects were taken under the tree. I took part in organizing a fundraise that would mitigate the challenge.
Education
MBA -
University of Malawi
10.2025
Bachelor of Arts - English
University of Nairobi
Nairobi01.2021
Kenya Certificate of Secondary Education -
Ortum Boys High School
West pokot04.2015
Computer Application Packages -
Ricklink computer college
Busia01.2014
Kenya Certificate of Primary Education -
Okanja Primary School
Kisumu01.2010
Skills
- Proficient in Microsoft Office Suite
- Product information
- Customer advising
- Product knowledge
- Product portfolio optimization
- Client needs assessment
- Revenue development
- Verbal and written communication
- Sales enablement support
- Sales proficiency
- Customer relations
- Performance tracking
- Microsoft Word
- Cards Sales
- Asset Financing
- Property Finance
- Credit Analysis
- Customer Obsessed Mentality
- Emotional Intelligence
- Problem-Solving
- CRM
- IBPS
- Customer Experience
References
- Mercy Gitau, Regional Business Retail Manager, NCBA Bank Kenya plc, 0733733305, Mercy.gitau@ncbagroup.com
- Thelma Mlati, Branch Manager, Mall Westlands, 0732141905, Thelma.mlati@ncbagroup.com
- Isaack Okero Otieno, Chief Technical Advisor, UNDP-Malawi, 0724292320, iotieno@gmail.com
- Dean Faculty of Arts, University of Nairobi, 020-49132042, deanarts@uonbi.ac.ke
Hobbies and Interests
- Golfing
- Market research in global market
- Tug of war game
Languages
- English, Writing, Reading, Speaking
- Kiswahili, Writing, Reading, Speaking
Core Values
- Open
- Responsive
- Driven
- Honest
- Trusted
Languages
English
First Language
Swahili
Proficient (C2)
C2
Certification
- Fire marshal
- Vault management
Affiliations
Mortgage champion
Asset finance champion
Timeline
Product Advisor/Customer Experience/Asset finance champion/Mortgage Champion
NCBA bank Kenya plc
01.2022 - Current
FARMERS CHOICE VENDOR
01.2017 - 01.2022
Mathematics /business teacher
Kowuor Secondary School
01.2016 - 08.2016
MBA -
University of Malawi
Bachelor of Arts - English
University of Nairobi
Kenya Certificate of Secondary Education -
Ortum Boys High School
Computer Application Packages -
Ricklink computer college
Kenya Certificate of Primary Education -
Okanja Primary School