Fredrick Masila

Team Management Across Kenya, Uganda and Tanzania
Build the foundations of a great team and create a healthy environment.
Performance Management
Maintain day-to-day efficiency.

Business Objective
Achieve the metrics goals for the team and ensure continuous improvement.

Ad Hoc Projects
Re-ignite the team's Specialization program.
Optimize the platform for better engagement.
Demonstrate project management skills and autonomy to deliver across SSA.

Daily Operations Support
Support daily operations through operational oversight and analysis.
Handle escalations of complex support interactions.
Manage scheduling, attendance, and general administration of Uber support agents.

Training and Coaching
Train, coach, and guide Experts to drive quality and efficiency metrics.

Facility Management
Own facility issues such as supplies, utilities, and branding

• Process development and planning
• Negotiating Partnerships
• Leading regional projects
• Overseeing Multiple Greenlight hubs
• Budget management
• Responsible for IT Support.

• Managing GLH/support space and schedules
• Leading local projects
• Processes improvement
• Managing relationships with third parties.

• Assist partners with general issues such as payment issues, reading and understanding payment statements, password reset, etc
• Help with onboarding drivers onto the Uber system
• Maintain, organize, and audit driver and vehicle documentation
• Resolve driver issues and questions
• Respond to support issues both in-person and over email promptly
• Work closely with driver operations and logistics teams to streamline processes
• Train and help activate new drivers.

• Improve operational systems, processes, and policies in support of the organization's mission
• Support better management reporting, information flow and management, business processes, and organizational planning
• Play a significant role in long-term planning, including initiatives geared towards operational excellence
• Develop program budgets
• Drive initiatives in the management team and organizationally that contribute to long-term operational excellence.

• Sales and marketing
• Customer service.

• Educate clients on available products and services to best utilize their funds and achieve monetary goals
• Meet individually with clients to determine their financial objectives, risk tolerance, income, expenses, and assets.

• Record Keeping (Data Input)
• Computer maintenance
• Banking
• Customer Service.

• Purchases and supplies
• Cashier
• Customer care representative.