Fredrick Kisilu
.
Nairobi, Nairobi Province
Summary
Organized, dependable and forward-thinking leader skilled at operating departments efficiently to meet goals. Proactive and hardworking individual focused on continuous operational improvement. Successful background matching employees with roles for maximum performance. Attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Overview
6
6
years of professional experience
17
17
years of post-secondary education
2
2
Languages
Work History
Supervisor of Operations
NEWRGY VELOCITY FIELD LIMITED
09.2021 - 05.2025
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Collaborated with other departments to identify areas for improvement and implement beneficial changes across the organization.
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
- Participated in recruitment efforts, interviewing potential candidates to ensure they were a good fit for the company culture and possessed necessary skills for success on the job.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
- Increased profit by streamlining operations.
Credit Control Assistant
XGO KENYA LIMITED
01.2020 - 12.2020
- Ensured timely collection of outstanding payments by maintaining accurate records and follow-up procedures.
- Ensured credit and collection policies and procedures are followed in a manner that maintains high customer satisfaction and loyalty.
- Responded to customer queries and complains in an appropriate manner.
- Provided exceptional customer service while discussing sensitive financial matters, preserving positive business relationships.
- Analyzed credit scores to determine borrowers' creditworthiness.
Data Entry Clerk
DS MAX (K) LTD
05.2019 - 11.2019
- Organized, sorted, and checked input data against original documents.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
- Enhanced decision-making with provision of accurate and up-to-date error-free data reports.
- Improved team efficiency, training new staff on data entry protocols and software.
- Reduced data discrepancies by conducting regular and thorough data validation exercises.
- Coordinated with multiple departments to collect and enter data, ensuring interdepartmental coherence.
Education
Bachelor of Science - Environmental science (Environmental Conservation and Natural Resource Management)
University of Nairobi
NAIROBI 04.2015 - 01.2019
Graduate Certificate -
ROCKY COMPUTER COLLEGE
NAIROBI 05.2015 - 08.2015
Kenya Certificate of Secondary Education -
Mutonguni High School
KITUI 04.2001 - 01.2014
Skills
Coaching and mentoring
Team leadership
Problem-solving
Work flow planning
Regulatory compliance
Interests
Participating in environmental related events
Playing soccer
Timeline
Supervisor of Operations
NEWRGY VELOCITY FIELD LIMITED
09.2021 - 05.2025
Credit Control Assistant
XGO KENYA LIMITED
01.2020 - 12.2020
Data Entry Clerk
DS MAX (K) LTD
05.2019 - 11.2019
Graduate Certificate -
ROCKY COMPUTER COLLEGE
05.2015 - 08.2015
Bachelor of Science - Environmental science (Environmental Conservation and Natural Resource Management)
University of Nairobi
04.2015 - 01.2019
Kenya Certificate of Secondary Education -
Mutonguni High School
04.2001 - 01.2014
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