Branch Manager
FREDAH NYAMBURA WAMAI
BANKER
NAKURU ,2982
Summary
Skilled in counting and packaging money, keeping an accurate drawer and building positive customer relationships.
Excellent sales, service and time management abilities.
Organized Bank Teller proficient in time management.
Provides professional and courteous customer service with high levels of integrity and accuracy.
Experienced in cash handling, balancing drawers, loan processing and inventory management.
Trustworthy Teller skilled in working in customer-focused work environments.
Offering strong knowledge of banking products and services.
Dependable and punctual with outstanding mathematical aptitude.
Experienced Teller bringing extensive financial and customer service knowledge from fast-paced bank settings.
Talented Bank Teller adept at processing customer transactions, counting money and maintaining balanced cash drawer with high level of accuracy.
Trained in all aspects of opening and closing procedures.
Energetic Job Title with top-notch relationship-building, sales and money-handling abilities.
Multitasks smoothly to handle customer and bank staff needs.
Reliable in maintaining accurate drawer and preventing fraudulent transactions.
Detail-oriented team player with strong organizational skills.
Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position.
Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets.
Well-versed in industry regulations and asset protection strategies.
Overview
18
18
years of professional experience
10
10
years of post-secondary education
Work History
Bank Teller/Checker/Customer And Services Officer
CO-OPERATIVE BANK
09.2007 - Current
- Educated customers on use of banking website and mobile apps.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Processed customer transactions promptly, minimizing wait times.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Counted and packaged currency and coins.
- Audited fellow teller currency to contribute to dual-control procedures.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Reconciled cash drawer and resolved discrepancies.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Provided customer records, account statements and copies of checks.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Sold and cross-sold bank products to new and existing customers.
- Assisted customers with compromised debit cards and issued new credentials.
- Placed orders for customer checks and verified starting numbers.
- Turned in excess cash to maintain drawer security.
- Removed mutilated currency from circulation.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Monitored and reported suspicious activity in line with bank security policies.
- Assisted with training of new tellers on policies and procedures.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Maintained accurate records of customer transactions in line with bank procedures.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Trainer Assistant
NAKURU COMPUTER COLLEGE
NAKURU
01.2006 - 09.2007
- Updated and set up instructions and uploaded course materials in webinar and learning management software.
- Coordinated day-to-day administration and logistics of face-to-face and online training courses.
- Built and maintained professional relationships with vendors and suppliers.
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring Number%.
- Facilitated virtual, in-person and blended learning sessions.
- Used Software to design training for Type employees and increase company retention and productivity rates Number%.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Created and oversaw Type training programs for operations.
- Designed and delivered web-based, self-directed learning materials.
- Provided coaching and mentoring to employees.
- Wrote contracts for company employees, working towards satisfactory agreement between executives, employees and personal goals.
- Developed and executed performance management programs to increase employee engagement and productivity.
- Established and maintained quality control standards.
Education
Bachelor Of Science - Information Services
MOI UNIVERSITY
ELDORET 09.2000 - 09.2005
KCSE B+ -
MARY MOUNT GIRLS
MOLO 02.1994 - 11.1998
Skills
Currency packaging
Reference
Rose Nyamweya
Head Customer Experience
Co-operative Bank
Tel+254722608138
Email: RNyamweya@co-opbank.co.ke
Rhoda Langat
Branch Manager
Co-operative Bank
Tel+254722652922
Email: RLangat@co-opbank.co.ke
Leonard Surmat Lodou
Branch Manager
CFC Stanbic Bank
Tel +254726288235
Email : tilansurmat@gmail.com
Interests
Service Manager
Relationship Manager
Timeline
Bank Teller/Checker/Customer And Services Officer
CO-OPERATIVE BANK
09.2007 - Current
Trainer Assistant
NAKURU COMPUTER COLLEGE
01.2006 - 09.2007
Bachelor Of Science - Information Services
MOI UNIVERSITY
09.2000 - 09.2005
KCSE B+ -
MARY MOUNT GIRLS
02.1994 - 11.1998
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