Dynamic sales leader with a proven track record at Doğtaş Exclusive Kenya, achieving a remarkable 65% sales growth. Expert in customer relationship management and detail-oriented organization, I excel in driving profitability and developing high-performing teams. Committed to delivering exceptional results through initiative and effective communication.
Overview
20
20
years of professional experience
Work History
Manager
Doğtaş Exclusive Kenya
11.2019 - Current
Company Overview: Doğtaş Exclusive is a furniture crafter since 1972, with more than 200 concept stores in 35 countries. It is an expert in manufacturing home furniture, ranking amongst the most renowned and longest established Turkish furniture companies in Europe and Middle East.
Train Sales Associates.
Conduct Sales Meetings. Changes occur on an almost daily basis: new products come in.
Monitor Inventory, keep track of furniture items in stock...
To maintain customer satisfaction and retain clientele.
Developing strategies to improve product performance and increase sales and profitability.
Providing leadership and direction for growth.
Managing and growing the entire business portfolio.
Achievements so far:
Grown sales by 65%
Increased collections by 50%
Shed off non performing staff and put in new self-driven team.
Showroom Manager
HomeArt’ Africa
10.2015 - 11.2019
Company Overview: VitrA is a manufacturer of sanitary ware and bathroom furniture, with production sites across Europe.
Create a strong visual appearance of the showroom by effectively executing merchandise plans and strategies.
Educate customers about quality and value of VitrA products.
Coordinate and host events promoting VitrA products.
Recruit, train and mentor young sales executive.
Develop and conduct sales seminars.
Manage showroom inventory.
Preparing reports for head office.
Initiate sales leads through social media and cold calling.
Coordinate sales projects.
Supervise all daily operations of a full retail store.
Recommend and help customers select merchandise based on their needs.
In charge of projects/project team.
Achievements.
Revenue growth of 58% over the time
Brought down the debt portfolio to 60 days and eliminated the 90 day debtors
Created new region that paved way to virgin markets for growth.
Project Sales Executive
CTM Store
06.2012 - 09.2015
Searching for new clientele.
Establishing new and maintaining existing, long term relationship with clients.
Managing and interpreting client requirements.
Negotiating tender and contract terms.
Negotiating and closing sales by agreeing terms and conditions.
Meeting project targets.
Recording and maintaining client data.
Offering after sales and support services.
Providing pre sales technical assistance and product education.
Operations & Sales Officer
North line shipping – Kenya
10.2008 - 04.2012
Co-ordinate all logistics and monitoring aspects related to cargo clearance between customers and the company.
Keep track of all documentation for consignments and transport distribution.
Liaising with other offices on monthly reporting, including keeping logistics
Co-coordinating clearing and forwarding of regional consignment, shipments as well as obtaining insurance coverage of the mentioned shipments.
Providing logistics support for sea goods to different destinations in East Africa.
Marketing Executive
North line Shipping –Dubai
04.2008 - 09.2008
Key Responsibilities were to Build Business / Build client relations / secure lost accounts / Sign Local and International contracts and ensure maximum revenue generated for the company.
Handling the Freight Forwarding (Air and Sea) / Break bulk / Land transportation.
Meeting clients / key accounts on a regular basis and ensuring their requirements are met and maintained at all times.
Travel frequently overseas to Africa and other areas for agents networking, business development etc.
Sourcing new business avenues where the company is in a position to handle and execute the same as per the client's requirements.
Handling Key Corporate Contract Accounts
Sales Supervisor
Moonlight emporium Electronics, Mombasa, Kenya
Mombasa
06.2005 - 03.2008
Recruited, trained and supported sales and operations personnel.
Implement work efficiencies and cost reduction measures in main facility.
Coordinated scheduling and developed outside strategic partners.
Prepared business performance reports for senior management review
Identify sales prospects and contact these and other accounts as assigned.
Prepare presentations, prospects and contact there and other accounts as assigned.
Develop and maintain sales materials and current product knowledge.
Establish and maintain current client and potential client relationships.
Prepare paperwork to activate and maintain contract services.
Manage account services through quality checks and other follow-up.
Identify and resolve client concerns.
Prepare a variety of status reports, including activity, closings, follow-up, and adherence to goals.
Communicate new products and service opportunities, special developments.
Achievements:
Increased sales by 80% in the first three months of joining the company by writing a report to the management on how to increase sales
Created and presented company-wide sales training and incentives.
Exceeded sales expectations each year
Reversed stagnant sales during economic challenges after three other executives failed to meet company’s expectations.
Slashed returns of goods during my tenure and quality assurance claims from 26% to 16%
Earned prestigious award out of four executives
Education
Bachelor of Commerce - Marketing
University of Zimbabwe
Diploma - Computer Engineering
Gebcons College
Class ‘E’ drivingLicense -
Skills
Customer relationship management
Time management
Independent work
Verbal and written communication
Sales motivation
Task completion
Multi-tasking and quality assurance
Detail-oriented organization
Initiative and follow-through
Client relationship skills
Microsoft Office proficiency
Languages
English, Kiswahili
References
David, Bowah, Head Of Marketing / IT, 0727 772 350, HomeArt’ Africa, Nairobi
John, Mburu, Country Manager, 0722519181, Hansa Eng. LTD
Accomplishments
Increased Revenue in every position held: from as little as 27% in CTM to 50% as VitrA Showroom Manager.
Productivity Increase: Restructured the sales function, for wider market coverage, differentiated he primary sales from the secondary sales to increase reach.
Cost Reduction: Improved cash flow through informed revision of the credit and collection methods thus saving.
Strategic partnerships: Through Partnerships with stakeholders, it remains an ongoing process for sustainable growth.
Customer Satisfaction: Organized quarterly customer clinics to test customer satisfaction.