Fred K. Muli
Freelancer
Nairobi,Nairobi
Summary
I am a native Swahili speaker with over 10 years of remote freelancing experience and a strong background in I.T support. data entry, translation, transcription, virtual asistance, editing, and content/academic writing across different domains such as marketing, healthcare, legal, and I.T, among others. Besides being a native Swahili speaker with professional-level proficiency in English (US/UK) language, I employ high level of precision in all projects I undertake. Over the years, I have scaled up my skills in the delivery of accurate and context-centered results that demonstrate intent and clarity. With a professional background in I.T and over 6 years as an I.T Network Engineer, I take pride in being accuracy-driven when it comes to details. This is coupled by excellent analytical skills and above average skills in the use and mastery of digital tools. My I.T foundation and extended experience in remote work has tuned me to quickly learn, adopt, and integrate new systems into the projects assigned to me. Therefore, I consider myself a fast learner who quickly grasps new systems. I can confidently and effectively manage deadlines without compromising the quality of expected deliverables.
Overview
27
27
years of professional experience
Work History
Freelancer
Remote/ Online/Digital Freelancer
01.2023 - Current
- Remote IT support, troubleshooting, and user assistance.
- Transcription, content editing, and proofreading
- Data entry, data management, and accuracy-focused documentation
- Academic research support (capstones, dissertations, theses)
- Content writing and development across multiple domains
- Virtual assistance and administrative support
- Creation of conceptual overviews, FAQs, and knowledge-base articles
- Development of IT procedures, SOPs, and user guides
Information Technology Officer
Soloh Worldwide Limited
Nairobi
01.2013 - 12.2013
- Timely provision of I.T technical support services within the premises.
- Ensuring LAN resources are up and running, and respond to user service requests and expediently resolve trouble tickets to maximize system uptime.
- Deploy new workstations and printers, installing operating systems, applications, and drivers, and configuring network peripherals and hardware.
- Support disaster recovery plans, performing regular backups and creating ghost images of workstations prior to upgrades.
- Ensure the surveillance system (CCTV) is running and storing event logs.
- Reduced user callback rate by 20% through accurate assessment of root causes of technical issues and consistent implementation of appropriate solutions.
- Increased departmental efficiency and reduced operational costs by automating several routine database management tasks.
Systems Engineer (Network and Communications)
Standard Media Group (KTN)
Nairobi
01.1999 - 12.2007
- I offered user support and workstations management (Apple and Microsoft Windows environments) to over 200 users.
- I supported and administered an integrated server environment (Linux, Mac Server and MS Windows).
- I supported an IP based communications (3Com PABX) and broadcasting systems.
- Monitored network load and management of its growth requirements as well as the maintenance of an up to date map of all IP connections, departmental hubs, switches, routers and cabling.
- Outperformed peers by maintaining outstanding record of network support service, resolving 95% of all trouble tickets without escalation to the Information Technology manager.
- Substantially increased security and performance of systems by initiating installation of new firewall and anti-virus systems and critical security updates.
- Significantly reduced workstation set up time by developing a disk cloning procedure to streamline operating system implementation and security systems configuration within the LAN and remote offices.
- Instrumental in the creation of the company's policies and procedures governing security in the network, email (email server), internet usage, access control and incidence respond.
Education
Windows 2000 Server - Administration
ComTech Systems
01.2002
Cisco Certified Network Associate - On Routing
Coast Data Systems
01.2002
Certificate in Win NT 4.0 - Web Designing
Strathmore University
01.2000
Diploma (I.T) - undefined
Jomo Kenyatta University of Agriculture and Technology
01.1998
Skills
- Network and systems security
- Troubleshooting and issue resolution
- LAN and WAN implementation and support
- End-user training and support
- Scheduled and ad hoc maintenance
- IP telephony and communications
- Root cause analysis
- IP based surveillance systems
- System Implementation
- Rapid Ticket Response Times
- Detailed documentation and contingency planning
- MS Windows/server version
- Mac OS
- Linux
- Dell
- HP Proliant servers
- IBM
- Cisco
- Dlink
- Apple
- 3com
- Yealink
- GeoVision
- Microsoft Office
- Adobe
- Kaspersky
- Norton
- MacAfee
- Sun systems
- LAN/WAN setup
- Configuration and administration
- TCP/IP
- VPN
Specific Proficiencies
MS Windows/server version, Mac OS, Linux, Dell, HP Proliant servers, IBM, Cisco, Dlink, Apple, 3com, Yealink, GeoVision, Microsoft Office, Adobe, Kaspersky, Norton, MacAfee, Sun systems, LAN/WAN setup, configuration and administration, TCP/IP, VPN
Training
- AphiaPlus (USAID), Community Health Worker, 2012-11-01
- Indigo Telcom Limited, BGAN satellite Kit setup and configurations, 2007-09-01
- Elite Computers Limited, X-Serve Mac Server Support, 2007-08-01
- Technology Today, Windows 2003 Server Administration, 2007-04-01
- Software Applications Limited, Sun System Support and Administration, 2006-08-01
- Databit Limited, 3Com (PABX) IP Telephony system support and Management, 2005-03-01
Timeline
Freelancer
Remote/ Online/Digital Freelancer
01.2023 - Current
Information Technology Officer
Soloh Worldwide Limited
01.2013 - 12.2013
Systems Engineer (Network and Communications)
Standard Media Group (KTN)
01.1999 - 12.2007
Windows 2000 Server - Administration
ComTech Systems
Cisco Certified Network Associate - On Routing
Coast Data Systems
Certificate in Win NT 4.0 - Web Designing
Strathmore University
Diploma (I.T) - undefined
Jomo Kenyatta University of Agriculture and Technology