Experienced club management professional skilled in optimizing operations and enhancing member experiences. Renowned for a collaborative approach that consistently achieves organizational goals. Demonstrates expertise in team leadership, strategic planning, and fostering a flexible and reliable work environment.
Hi, I’m
Frashiah Wakonyo
Mombasa, Mombasa District,95014
Summary
Overview
19
years of professional experience
1
Certification
Work History
Mombasa Golf Club
Club Manager
11.2023 - 08.2024
Job overview
- Expanded club offerings to attract diverse clientele with new activities, classes, and events catering to various interests.
- Enhanced club membership by implementing targeted marketing strategies and exceptional customer service.
- Recruited, hired, and trained to develop high-performing staff.
- Worked with marketing teams to create marketing and promotional content for social media.
- Increased staff performance and engagement via motivational leadership.
- Maintained accurate records, reporting systems, and financial documentation to ensure transparency and smooth business operations.
- Increased revenue through strategic pricing structures, upselling initiatives, and improved member retention rates.
- Streamlined operations for increased efficiency through staff training and process improvements.
- Planned, organized, and coordinated special events and celebrations.
- Optimized member satisfaction by conducting regular surveys and incorporating feedback into policy updates.
- Evaluated employee performance regularly, providing constructive feedback and coaching for continuous improvement opportunities.
KPA Sports Club, Mbaraki
Club Manager
07.2010 - 10.2023
Job overview
- Expanded club offerings to attract diverse clientele with new activities, classes, and events catering to various interests.
- Developed a strong team of employees through effective recruitment, hiring, and ongoing professional development programs.
- Developed promotional campaigns to attract new customers and increase brand awareness.
- Ensured compliance with all relevant regulations and maintained a safe environment for both staff and members alike.
- Streamlined operations for increased efficiency through staff training and process improvements.
- Planned, organized, and coordinated special events and celebrations.
- Managed budgets effectively to ensure financial stability while maintaining high-quality offerings for club members.
- Collaborated with other departments to ensure consistent delivery of high-quality services across all aspects of the club''s operations.
- Negotiated contracts with vendors, suppliers and entertainment providers to achieve favorable terms.
- Implemented policies and procedures to improve club operations and standards.
- Monitored cash flow and accounting operations to support accurate record-keeping.
- Worked with marketing teams to create marketing and promotional content for social media.
- Maintained an up-to-date knowledge of trends and developments in hospitality industry to improve service.
- Conducted research and analysis of market trends to determine potential opportunities for growth.
- Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
Mombasa Golf Club
Club Administrator
07.2008 - 06.2010
Job overview
- Increased membership levels by developing targeted marketing campaigns and fostering strong relationships with existing members.
- Boosted event attendance by coordinating engaging activities and promoting them through various channels.
- Ensured compliance with club policies and regulations, conducting regular audits and addressing any issues promptly.
- Streamlined communication between departments, implementing effective tools to enhance collaboration among team members.
- Enhanced member satisfaction by streamlining club operations and implementing efficient administrative processes.
- Managed membership database to ensure accurate records, timely renewals, and effective member engagement strategies.
- Developed comprehensive financial reports for board meetings, providing valuable insights into the club''s fiscal health.
- Organized professional development workshops for staff members, enhancing their skill sets across various areas of expertise.
- Assisted in the recruitment of new staff members, conducting interviews and evaluating candidates based on their skills and fit within the organization.
- Optimized facility usage by overseeing maintenance schedules, equipment upgrades, and space allocations for various events.
- Supported board decisions by communicating relevant information to appropriate parties in a timely manner.
- Implemented safety protocols for all facilities, reducing incidents while ensuring compliance with industry standards.
- Improved staff productivity by creating a supportive work environment and providing ongoing training opportunities.
- Evaluated member feedback to identify areas for improvement, implementing necessary changes to ensure ongoing satisfaction.
- Maintained personnel records and updated internal databases to support document management.
- Organized and updated databases, records and other information resources.
- Created reports, presentations and other materials for executive staff.
Mt. Kenya School of Adventure and Leadership
Instructor
08.2005 - 07.2008
Job overview
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Boosted student performance by providing individualized support and targeted feedback.
- Drove dispute resolutions using effective problem-solving and by guiding mutual understanding of opposing viewpoints.
- Cultivated culture of critical thinking and inquiry, preparing students for real-world problem-solving.
- Participated in professional development opportunities to stay current on educational trends and enhance teaching effectiveness.
- Encouraged student-led initiatives and clubs, promoting leadership skills and extracurricular engagement.
- Improved student performance by defining clear goals and communicating performance metrics.
- Incorporated real-world examples into course materials to provide employees with practical applications of theoretical concepts.
- Provided ongoing coaching and feedback to facilitate long-term success in employee roles following completion of initial trainings.
- Administered assessments before, during and after courses.
- Conducted post-training analysis to identify areas for improvement in future sessions, resulting in continuous refinement of program offerings.
- Enhanced team productivity by leading engaging training sessions focused on effective communication strategies.
Education
Mt. Kenya University
MBA from Strategic Management
01.2022
University Overview
- Degree Awarded with [Honors]
Kenyatta University
Bachelors Degree of Science from Leisure & Recreation Management
01.2007
University Overview
- Degree Awarded with [Honors]
Skills
- Growth in member engagement
- Accurate financial reporting
- Financial oversight
- Effective team leadership
- Risk assessment
- Customer service management
Accomplishments
Accomplishments
- Achieved exemplary profit margin by introducing Simple Business Accounting for sales and stock take tasks.
- Collaborated with team of 45 in the development of Centenary celebrations.
Certification
- Certified Public Accounts, Part one (1) section One (1)
- Leadership Development course.
References
References
- Sylvester, Ndongoli, 0723 683 448, KPA Sports club, P. O Box 95009-80104, Mombasa
- Francis, Kiarie, Dr., 0721 452 753, Kenyatta University, P. O Box 43844-00100, Mombasa
- Edith, Ndarathi, Ms., 0722 929236, Kenya Ports Authority, Human Resources Officer, P.O Box 95009-80104, Kilindini, Mombasa
Affiliations
Affiliations
- Kenya Club Managers Association
- Kenya Association of Hotelkeepers & caterers
Languages
English
Upper intermediate (B2)
Timeline
Club Manager
Mombasa Golf Club
11.2023 - 08.2024
Club Manager
KPA Sports Club, Mbaraki
07.2010 - 10.2023
Club Administrator
Mombasa Golf Club
07.2008 - 06.2010
Instructor
Mt. Kenya School of Adventure and Leadership
08.2005 - 07.2008
Mt. Kenya University
MBA from Strategic Management
Kenyatta University
Bachelors Degree of Science from Leisure & Recreation Management
Similar Profiles
Angella NaluleAngella Nalule
Social Media Manager at Cafesserie Mombasa, and Cultura Fine Dining MombasaSocial Media Manager at Cafesserie Mombasa, and Cultura Fine Dining Mombasa
Barbi GeorgeBarbi George
Director of Operations at Geronimo Golf Club Operations LLC, DBA Valley View Golf ClubDirector of Operations at Geronimo Golf Club Operations LLC, DBA Valley View Golf Club
Keira Gonzalez McCarthyKeira Gonzalez McCarthy
Golf Caddy at Part-time Golf Caddy at Sage Valley Golf ClubGolf Caddy at Part-time Golf Caddy at Sage Valley Golf Club