Travelling
Frashia Nganga
Nairobi,30
Summary
Highly dynamic Virtual Assistant with 2 years of experience providing exceptional administrative and management support to clients. Adept in multitasking and effectively prioritizing tasks to achieve the best outcomes. Knowledgeable and skilled in document management, software and content management systems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
Certifications
Work History
IT Services Support Specialist
Scania Group
- Collaborated with cross-functional teams to develop innovative solutions for complex IT problems.
- Monitored network performance, identifying areas for improvement and implementing necessary optimizations.
- Configured hardware devices such as printers and scanners, enabling seamless integration into existing networks.
- Improved internal customer satisfaction of over 70 users by providing timely and accurate IT support services.
- Established user accounts, granting appropriate permissions based on role requirements.
- Managed IT inventory, ensuring all equipment was properly maintained and accounted for.
- Provided expert consultation on best practices in IT security policies, promoting culture of vigilance against cyber threats.
- Enhanced system efficiency by troubleshooting and resolving technical issues for end users.
- Streamlined help desk processes, resulting in reduced response times and increased productivity.
Education
Associate Degree in Computer Science - Computer Science
University of The People
Pasadena, CaliforniaSkills
Data EntryHelpdesk & User Technical Support
Problem Solving & Organizational Skills
Social Media MaintenanceWord Processing, Ms Office
Calendar and Inbox ManagementGoogle Docs, & Sheets
Application support
Incident Management
Certification
Udemy, Must have skills(Training) for Virtual Assistants, 09/2023, https://www.udemy.com/user/azharul-rafy/
Interests
Trying out new recipes
I always look forward to learning new recipes especially healthy snacks, and trying them out in my kitchen with the help of my twin boys. When they eat up all the snacks, my heart is satisfied and happy.
Timeline
IT Services Support Specialist
Scania Group
Associate Degree in Computer Science - Computer Science
University of The People