FRANKLINE ZABLON
Nairobi
Summary
Community-oriented Officer comfortable working in high-stress situations and coordinating emergency responses. Seasoned team leader with unrelenting dedication to keeping community safe and secure. Proactive about using proper protocols while on duty and interacting with community contacts. Observant [Job Title] committed to protecting people and property and maintaining law and order. Well-versed in conflict resolution, crime scene investigation and firearms operations. Dutiful and diligent individual with solid history of achievement in policing and leadership. Committed public servant displays sound judgment under pressure in life-threatening and emergency scenarios and situations. Watchful and diplomatic professional preserves public safety, fights crime and prevents loss of life. Recognized for heroic acts and police duty excellence. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Forward-thinking Operations Specialist bringing [Number] years of expertise in [Area of expertise] for [Industry] sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in [Software] and [Software]. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Extension Services and Community Outreach Officer
Jomo Kenyatta University Of Agriculture And Technology
01.2024 - Current
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures
- Mentored junior staff members, helping them develop their skills and advance in their careers
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities
- Mitigated potential risks by proactively identifying potential issues and implementing appropriate countermeasures or contingency plans as needed
- Prepared and submitted detailed reports regarding assignments and ongoing investigations
- Wrote detailed narrative reports for use in investigations
- Boosted team morale through recognition programs, resulting in higher productivity levels
- Utilized data-driven decision-making techniques to inform strategic planning processes and measure progress towards goals
- Fostered a culture of continuous improvement by encouraging staff to identify areas of opportunity and propose solutions
- Supported creation of detailed, technical financial models to value potential acquisition targets
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials
- Developed effective improvement plans in alignment with goals and specifications
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making
- Frequently inspected production area to verify proper equipment operation
- Evaluated customer needs and feedback to drive product and service improvements
- Observed packing operations to verify conformance to specifications
- Spearheaded successful projects from conception through completion, showcasing strong project management abilities
- Championed diversity initiatives within the department, promoting an inclusive work environment where all employees felt valued and respected
- Negotiated contracts with vendors optimally, securing best deals for the organization while maintaining excellent working relationships
- Generated reports detailing findings and recommendations
- Evaluated staff performance and provided coaching to address inefficiencies
- Optimized customer experience by delivering superior services and effectively troubleshooting issues
- Created and managed project plans, timelines and budgets
- Devised and implemented processes and procedures to streamline operations
- Helped meet changing demands by recommending improvements to business systems or procedures
- Maintained database systems to track and analyze operational data
- Gathered, organized and input information into digital database
- Educated staff on organizational mission and goals to help employees achieve success
- Conducted regular reviews of operations and identified areas for improvement
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Sales Coordinator
Supreme Enterprises
08.2022 - 01.2023
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities
- Streamlined sales processes for improved efficiency and customer satisfaction
- Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues
- Conducted market research to stay informed of industry trends, competitor activities, and emerging opportunities
- Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance
- Maintained long-term relationships with high net-worth clients
- Negotiated contracts on behalf of the organization while adhering to set guidelines; leading successful deals that resulted in increased profits
- Developed comprehensive understanding of product offerings in order to effectively communicate benefits to prospective customers
- Coordinated product demonstrations and presentations to showcase key features and benefits to potential clients
- Improved productivity by increasing customer communication and responding to feedback
- Compiled client profiles and entered information into operating system
- Provided effective recommendations to increase customer satisfaction and marketing effectiveness to secure long-term accounts
- Deployed and assessed strategies for retaining customers and maximizing account servicing opportunities to promote revenue consistency
- Managed efficient RFP database and responses, generating timely reports to inform and adjust plans
- Prepared pricing strategies for current customers to enhance sales and increase profitability
- Managed a portfolio of key accounts; consistently hitting quarterly targets whilst maintaining excellent levels of customer satisfaction
- Reduced errors during sales and service processes by devising and deploying template responses
- Enhanced product presentation and promotional material displays, working alongside retail representatives
- Created documents recommended courses of actions to assist upper management in complex decision-making issues
- Spearheaded team-building sales meetings to inform supervisors of changes and promote successful sales strategies
- Presented [Product or Service] during retail trade shows to increase market share and make connections with potential customers
- Evaluated industry trends and competitor strategies to identify new opportunities for growth and expansion within the market
- Researched local markets to identify and flesh out lists of new leads for sales team follow-up
- Managed customer accounts to secure customer satisfaction and repeat business
- Used customer insights to develop innovative sales strategies to increase sales
- Utilized CRM software to manage customer accounts and track performance metrics
- Collaborated with cross-functional teams to identify and address customer needs
- Generated new leads through networking and attending industry events
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions
- Negotiated contracts with clients and developed relationships with key personnel
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations
- Educated staff on strategies for handling difficult customers and challenging situations
- Trained newly hired sales team in upselling techniques
- Trained team members in successful strategies to meet operational and sales targets
- Mentored new sales associates to contribute to store's positive culture
- Increased retail space by [Number] square feet by improving gross profits by [Number]%
- Marked-down clearance items and relocated merchandise to proper store areas
- Propelled market share to surge ahead of competitors and earn #[Number] ranking
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
High School Math Teacher
WEITHE
01.2021 - 07.2022
- Improved student understanding by incorporating real-world examples and problem-solving techniques into lessons
- Promoted a positive classroom environment by fostering respectful communication and encouraging teamwork among students
- Managed student behavior in classroom and administered approved discipline to create classroom environment conducive to learning
- Employed math lessons, demonstrations and interactive activities to teach and instruct high school students using educational materials, books and other learning aids
- Enhanced student engagement by using a variety of teaching methods, including group activities, lectures, and hands-on projects
- Collaborated with colleagues to develop interdisciplinary lesson plans that connected math concepts to other subjects
- Supported students in developing social skills through structured activities and positive reinforcement techniques
- Encouraged critical thinking and problem-solving to help students develop mathematical reasoning
- Provided meaningful math instruction to improve math skills of children
- Monitored student progress and provided feedback to both students and parents
- Assisted in development of extracurricular activities and special events
- Produced engaging lesson plans and activities to help students master learning objectives
- Assessed and evaluated student performance through use of standardized testing
- Developed and implemented behavior management plans to address student issues
- Built variety of formative and summative assessments to measure student progress
- Supported students in development of skills and strategies to become independent and successful learners.
Education
Bachelor of Science - DEVELOPMENT STUDIES
JOMO KENYATTA UNIVERSITY OF AGRICULTURE AND TECHNO
Kiambu District, Kenya06.2024
Skills
- Team player
- Problem solving
- Reaction to emergency and solution to non-anticipated situations
- First aid expert
- MS Application skills
- Project Manger
- Mobilizer in community development projects
- Proficient in Teaching and development teaching
- Problem investigation and Analysis
- Disaster Management
- Report Writing and reporting
- Policy Development
- Proficient in Impact assessment
- Monitoring and evaluation of development projects
- Performance standards and appraisals
- Report Writing
- Work Coordination
- Strategic Planning
- Innovation and Creativity
- Emergency Response
- Information Verification
- Investigation leadership
- Community Relations
- Report Preparation
- Dispatcher collaboration
- Project Planning
- Data Analysis
- Process Improvement
- Disaster Recovery Planning
- International mobility management
- Improvement plan knowledge
- Quantitative skills
- Program Evaluation
- Idea Development and Brainstorming
Languages
English
Kiswahili
French
Timeline
Extension Services and Community Outreach Officer
Jomo Kenyatta University Of Agriculture And Technology
01.2024 - Current
Sales Coordinator
Supreme Enterprises
08.2022 - 01.2023
High School Math Teacher
WEITHE
01.2021 - 07.2022
Bachelor of Science - DEVELOPMENT STUDIES
JOMO KENYATTA UNIVERSITY OF AGRICULTURE AND TECHNO