Francois Regis NSENGIYUMVA
Nairobi
Summary
Dedicated hospitality professional with over 6 years of experience in luxury hotels and resorts. Proven track record in housekeeping operations, staff supervision, and maintaining exceptional cleanliness standards. Strong focus on guest satisfaction and team leadership. Seeking to leverage my expertise in a housekeeping role within the cruise industry.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Housekeeper
Hemingways Nairobi Hotel
Nairobi
01.2023 - Current
- Company Overview: 5-Star hotel
- Supervise a team of 25 room attendants and housekeeping staff
- Manage inventory control and budget for housekeeping supplies
- Conduct daily room inspections to ensure compliance with 5-star standards
- Train new staff members on standard operating procedures and safety protocols
- Coordinate with front office for VIP guest arrangements and special requests
- Handle guest complaints and implement solutions to prevent recurrence
- Maintain 98% guest satisfaction rating consistently
- 5-Star hotel
Assistant Housekeeper
Mantis EPIC Hotel & Suites
Kigali
02.2019 - 11.2022
- Oversaw daily operations of 45 luxury rooms and suites
- Managed scheduling and performance evaluation for 15 team members
- Reduced operational costs by 15% through efficient inventory management
- Implemented new cleaning protocols during COVID-19 pandemic
- Conducted quality checks and maintained cleanliness standards
- Coordinated with maintenance department for room repairs and upgrades
- Achieved employee retention rate of 90% through effective team leadership
Room Steward
Mantis EPIC Hotel & Suites
Kigali
05.2017 - 08.2017
- Maintained cleanliness of 16 rooms daily according to hotel standards
- Restocked room amenities and supplies
- Reported maintenance issues promptly
- Assisted guests with special requests
- Maintained proper documentation of room status
- Participated in deep cleaning projects
- (Attachment)
Education
Diploma - Hospitality Management
Rwanda Tourism Institute
Kigali, Rwanda01.2018
Skills
- Fluent in English
- Fluent in French
- Fluent in Kinyarwanda
- Proficiency in Opera PMS
- Proficiency in housekeeping software
- Strong leadership
- Team management
- Inventory management
- Budgeting
- Crisis management
- Problem-solving
- Health and safety protocols
- Quality control
- Inspection
- Customer service excellence
Certification
- Professional Housekeeping Operations Certificate
- Health and Safety in Hospitality
- Customer Service Excellence
- Leadership and Management in Hospitality
Accomplishments
- Employee of the Year 2022 - Mantis EPIC Hotel & Suites
- Achieved 96% guest satisfaction score consistently
- Led successful implementation of eco-friendly cleaning practices
- Reduced turnover time for room preparation by 20%
- Certified in Hospitality Management and Safety Standards
- Successfully handled high-profile guest arrangements
References
Available upon request
Timeline
Assistant Housekeeper
Hemingways Nairobi Hotel
01.2023 - Current
Assistant Housekeeper
Mantis EPIC Hotel & Suites
02.2019 - 11.2022
Room Steward
Mantis EPIC Hotel & Suites
05.2017 - 08.2017
- Professional Housekeeping Operations Certificate
- Health and Safety in Hospitality
- Customer Service Excellence
- Leadership and Management in Hospitality
Diploma - Hospitality Management
Rwanda Tourism Institute
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