Summary
Overview
Work History
Education
Skills
Interests
Timeline
Hi, I’m

Francis Okello Odongo

Brand Manager
Francis Okello Odongo

Summary

Individual with knowledge in dynamic project planning and management, administrative and organizational skills. High level of performance in relationship building decision-making and communication. Currently working as a Brand Manager at Simbisa Brands. Would love to work with a company that seeks an ambitious and career-conscious person, where acquired skills and education will be utilized toward continued growth and advancement of the company. In my current role as a Brand Manager, I am responsible for managing Brand Image and drive turnover and sales drive initiatives in multiple Simbisa branches. I also prepare reports, and sets budgets.

I am a Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate, Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skill are some of my attributes.

Overview

15
years of professional experience
2
Languages

Work History

Simbisa Brands

Franchise Brand Manager
09.2022 - Current

Job overview

  • Areas
  • Ensure all stores are adhering to and implementing the Brand SOPs making sure the brand integrity is always maintained
  • Ensure all staff are brand certified
  • Ensure all products and procedures are according to the brand specifications and hold Operations and Central Kitchen accountable for deviations
  • Ensure the stores are achieving the set financial targets and customer counts
  • Identify trends and challenges within the brands, area or specific stores and advise corrective action
  • Monitor and advise on corrective action for customer complaints in liaison with Operations
  • Carry out training needs analysis through customer feedback forums and brand evaluations
  • Ensure the successful opening of all new stores
  • Monitor competitor activities and advise counter strategies in liaison with Marketing
  • Carry out periodic store management assessments to ensure the right type of Managers are in place
  • Certify the completion of Compliance audits for all stores monthly
  • Ensure all action lists are actioned accordingly in liaison with Operations
  • Ensure successful implementation of new products and monitor performance thereof
  • Through the Training and Head – Franchising, ensure periodic Mystery Diner evaluations are done and corrective action taken
  • Prepares daily, weekly and monthly reports for Turnovers, Compliance Audits, and Evaluations for the Head – Franchising
  • Produce respective periodic training reports as will be agreed upon and requested from time to time
  • Produce respective periodic training and compliance reports as per agreed timelines
  • Ensure adherence to processes and procedures for the Central Warehouse and implementation of corrective action thereof
  • Monthly Audits to be conducted in line with International HACCP Standards.

Area Manager
12.2018 - 09.2022

Job overview

  • Result Areas
  • Directly involved in analyzing the stores performance and ensure that the set budget is achieved on operational cos, sales and labor optimization
  • Monitor the training of staff and coordinates their progress to ensure the set procedures are adhered to
  • Monitor that guest's satisfaction is met through consistently auditing the branch operations on a daily/regular basis
  • Enforce operational practices of all stores in the area, making sure each runs smoothly, cleanly, complies with food safety requirements
  • Organize and coordinate group trainings for specific skills development as identified during audits and quarterly reports.

Branch Manager
12.2015 - 12.2018

Job overview

  • Key Result Areas
  • Train staffs on daily responsibilities, brand promotion, recipe interpretation, production procedures, portion control and presentation and customer service activities
  • Train staff on recipe interpretation, production procedures, portion control and presentation
  • Co-ordinate with the sou's chef and executive sous chef on menu engineering, costing and new productsdevelopment
  • Planning the coffee/beverage menu and periodic specials based on, analyzing market trends, staff capabilities, and customer feedback
  • Resolve personnel problems, recommend internal hiring decisions
  • Ensure that all restaurant policies and procedures, standards specifications, guidelines are followed
  • Address customer issues and queries in accurate and timely manner
  • Set goals and objectives for stores in your area
  • Monitor compliance with health and safety, food preparation and serving, repair and maintenance
  • Monitor company objectives in sales, service quality, appearance of facility and hygiene through training of employees and creating a positive, productive working environment
  • Audit and monitor cash movement through adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.

Assistant Branch Manager
01.2013 - 12.2015

Job overview

  • Key Result Areas
  • Monitoring and managing branch operational costs
  • Managing all the staff at the branch
  • Act as the link between the staff and the management
  • Represents management to the customers
  • Manage company assets at the branch level.

Barista

Head
01.2010 - 01.2013

Job overview

  • Key Result Areas
  • Developing, coaching, and training new staff personnel (Barista)
  • Directed and coordinated of staff to ensure continuing operations, maximize returns on investments, and increase productivity
  • Managed all counter activities
  • Act as the representative of the subordinate to the management
  • Assigned duties to junior staff
  • Order, receive, and stock supplies or retail products while following relevant inventory guidelines
  • Describe menu items to customers
  • Check temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning
  • Preparation of beverages while ensuring the correct sanitary conditions for each product
  • Serving hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas.

Kadiju Youth Group
Kisumu

Chairperson
09.2010 - 08.2011

Job overview

  • Kadiju Youth United As the group's organizing secretary, I managed to initiate a project dubbed 'Greener Kadiju' that saw our youthful group Plant and sell many trees in our village [Kadiju] at a reduced price
  • Nairobi Java House Voted four times as the best employee of the month for the months of, , April 2013, and March 2014
  • Contributed to values, goals and strategic vision of organization.

Steward
01.2010 - 06.2010

Job overview

  • Java House
  • Key Result Areas
  • Cleaning or sanitizing work areas, utensils, or equipment as well as seating areas.

Deep Clean and Fumigation Services, DCFS

Agent
01.2009 - 01.2010

Job overview

  • Key Result Areas
  • Developed close and personal relationships with clients to ensure customer loyalty and retention
  • Marketed and sold company products and services
  • Advised customers on the company's products
  • Ensured the highest levels of customer service and satisfaction
  • Sourcing out new clients for the company

Jitihada Youth Group

Group Organizing Secretary
01.2008 - 01.2009

Job overview

  • Result Areas
  • Directed group's activities
  • Negotiated contracts and agreements with federal and state agencies and other organizations and prepared budget for funding and implementation of projects
  • Implemented corrective action plan to solve problems
  • Established and maintained comprehensive and current record keeping system of activities and operational procedures of the group
  • Planned, promoted, organized, and coordinated a project dubbed 'Greener Kadiju.'
  • Prepared, reviewed, and submitted reports concerning activities of the group
  • Filed and retrieved group's documents, records, and reports.

Education

University of Nairobi

Bachelor's Degree from Project Planning and Management

University Overview

Nairobi Aviation College

Advanced Diploma from Project Planning and management

University Overview

Nature of Organizations, managing works and cost, Purchasing and Material Management, Financial and Commercial Management, Computerized Project Management, Planning and Scheduling, Research Methods.

Ngere High School

Kenya Certificate of Secondary Education

University Overview

Successfully completed all course

Ayaro Primary School

Kenya Certificate of Primary Education

University Overview

Successfully completed all course

University Overview

Driving course – Sony driving course.Holder of a valid driving license of class [BCE]

University Overview

Lewisa school of Professional Studies

Certificate in Computer Packages

University Overview

Successfully completed all course work and obtained a Certificate in the same.

University Overview

Skills

Computer Competency- Conversant with various computer applications having completed a certificate course in the sameundefined

Interests

Training and impacting Knowledge

Team management towards achieving a common goal

Timeline

Franchise Brand Manager
Simbisa Brands
09.2022 - Current
Area Manager
12.2018 - 09.2022
Branch Manager
12.2015 - 12.2018
Assistant Branch Manager
01.2013 - 12.2015
Chairperson
Kadiju Youth Group
09.2010 - 08.2011
Head
Barista
01.2010 - 01.2013
Steward
01.2010 - 06.2010
Agent
Deep Clean and Fumigation Services, DCFS
01.2009 - 01.2010
Group Organizing Secretary
Jitihada Youth Group
01.2008 - 01.2009
University of Nairobi
Bachelor's Degree from Project Planning and Management
Nairobi Aviation College
Advanced Diploma from Project Planning and management
01.2011
Ngere High School
Kenya Certificate of Secondary Education
01.2007
Ayaro Primary School
Kenya Certificate of Primary Education
01.2003
Successfully completed all course
Driving course – Sony driving course.Holder of a valid driving license of class [BCE]
01.2008
Lewisa school of Professional Studies
Certificate in Computer Packages
01.2008
Successfully completed all course work and obtained a Certificate in the same.
Francis Okello OdongoBrand Manager