MS office
FRANCIS MWANGI KAMAU
Versatile Customer Support & Virtual Assistant
Nairobi
Summary
As systems professional, seamlessly coordinate and manage complex technical environments, enhancing operational efficiency. Known for strong focus on team collaboration and consistently delivering results, while adapting to evolving needs. Key skills include system optimization, problem-solving, and effective communication.
Overview
3
3
years of professional experience
5
5
Certifications
1
1
Language
Work History
Systems Coordinator
Kiambu Level 5 Hospital | Mbooni Sub-County Hospital | Machakos Level 5 Hospital
01.2022 - 01.2025
- Customer Support: Managed 100+ daily patient inquiries, resolving billing/access issues with 98% satisfaction.
- Data/Admin: Automated clinical documentation (25% error reduction) and scheduling (35% faster workflows).
- Task Management: Coordinated cross-departmental tasks via digital dashboards (ClickUp equivalent).
- Crisis Handling: Directed trauma responses using AIM-T protocols, accelerating care by 40%.
Education
Bachelors of Science - Health Science
University Of The People
10-2028
Diploma - Orthopedic & Trauma Medicine
Kenya Medical Training College
06-2023
Skills
Customer Service: Crisis Resolution Active Listening (Mental Health Certified) Billing Support Membership Management Empathetic Communication
undefinedCertification
AI Prompt Engineering | Athena Global | 2023
Accomplishments
- Resolved product issue through consumer testing.
- Achieved seamless wokflows by introducing Chat Gpt AI prompts for billing tasks.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Affiliations
HP Life
Kenya Medical Training College
4C community Wellness
University of the People
Software
Google Worksheets
WHO LMS
Timeline
Systems Coordinator
Kiambu Level 5 Hospital | Mbooni Sub-County Hospital | Machakos Level 5 Hospital
01.2022 - 01.2025
Bachelors of Science - Health Science
University Of The People
Diploma - Orthopedic & Trauma Medicine
Kenya Medical Training College
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkInternshipWork Location
On-SiteRemoteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsTeam Building / Company RetreatsPaid time offWork from home optionHealthcare benefits401k match4-day work weekPaid sick leaveQuote
If the doors of perception were cleaned, everything would appear to man as it is: infinite.
William Blake
Languages
English
Advanced (C1)
Swahili
Advanced (C1)
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