Dynamic and results-oriented Waitress Supervisor with a proven track record at Simba casino, enhancing dining experiences through meticulous cleanliness and superior service quality. Excelled in complaint handling and sales promotion, significantly boosting customer retention. Skilled in task delegation and order accuracy, adept at fostering a positive and efficient team environment.
Hi, I’m
FRANCISCAH AYUMA
Bartender
Nairobi ,Dagoretti
Summary
Overview
2
years of professional experience
Work History
Simba Casino
Bartender
03.2022 - Current
Job overview
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Shanshui Hotel
Waitress Supervisor
01.2021 - 02.2022
Job overview
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
- Supported marketing efforts through active participation in local events, promotions, and social media campaigns targeting potential customers in the area.
- Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
Education
Nairobi Bar School Nairobi
Certificate In Mixology And Bartending from Food And Beverages
University Overview
Intensity InstituteNairobi
Certificate from Computer Packages
01.2020
University Overview
Weaver Bird High SchoolKitale
Kenya Certificate Of Secondary Education from Secondary Education
01.2019
University Overview
Riruta Primary SchoolNairobi
Kenya Certificate Of Primary Education from Primary Education
01.2015
University Overview
Skills
- Complaint handling
- Order accuracy
- Sales promotion
- Task delegation
- Bar terminology
- Order taking
Languages
English
Kiswahili
Lessonslearnt
Lessonslearnt
- Responsibility
- Organization
- Respect for authority
- Time management
- Integrity
- Accountability
References
References
- Emily Bosire, Shanshui, 0725412700
- Mildred Mumbi, 0707248430
Hobbies and Interests
Hobbies and Interests
- Reading novels
- Listening to music
- Skating
- Socializing
Disclaimer
Disclaimer
I do hereby declare that the above details are true to the best of my knowledge.Personal Information
Personal Information
- ID Number: 38625965
- Date of Birth: 01/08/00
- Gender: Female
- Nationality: kenyan
Timeline
Bartender
Simba Casino
03.2022 - Current
Waitress Supervisor
Shanshui Hotel
01.2021 - 02.2022
Nairobi Bar School
Certificate In Mixology And Bartending from Food And Beverages
Intensity Institute
Certificate from Computer Packages
Weaver Bird High School
Kenya Certificate Of Secondary Education from Secondary Education
Riruta Primary School
Kenya Certificate Of Primary Education from Primary Education
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