Francis Waraho Matimu

Barking Loud Media is a creative marketing and communications agency specializing in brand storytelling, digital strategy, and event production. It serves clients across various sectors with bold, client-focused campaigns. The team delivers innovative, results-driven solutions that boost visibility and audience engagement. As the founder,these are my responsibilities:

• Delivered 5–10 client projects monthly, meeting SLAs for turnaround time, quality, and customer satisfaction.
• Streamlined operations and introduced efficient workflows, driving 20%+ client growth over 3 years.
• Oversaw full business operations—from development to delivery—with a strategic, hands-on approach.
• Boosted repeat business by 35% through strong client relationships and effective problem-solving.
• Resolved customer issues in real-time with empathy and clear communication, earning consistent positive feedback.
• Negotiated supplier and investor agreements, ensuring inventory flow and financial stability.
• Led quality control initiatives that reduced order errors and improved client retention.
• Promoted a supportive, accountable team culture focused on service excellence.

• Glyph Media Limited is a creative marketing agency offering branding, digital strategy, and content solutions, with a focus on data-driven, impactful campaigns. As the Assistant Manager my duties were:
• Led a 7-member team in high-volume print production, increasing efficiency by over 30% through targeted training and real-time workflow improvements.
• Introduced a scalable quality control system that reduced order errors by 40%, enhancing repeat business and brand reliability.
• Managed 20+ print projects monthly, consistently delivering on time and within budget by aligning team output with client deadlines.
• Streamlined internal processes, cutting average turnaround time by 25% and driving a steady increase in monthly sales.
• Fostered a performance-driven team culture, improving accountability, service quality, and customer satisfaction.
• Independently resolved high-priority production challenges, maintaining smooth client relationships under pressure.

• Chapa Copy Company is a fast-paced digital print and branding firm, delivering quality, customized solutions with a strong focus on client satisfaction and quick turnaround. My duties as a print operator revolved around :
• Cultivated a high-performance team culture, increasing accountability and service quality—contributing to a 20% rise in customer satisfaction scores.
• Became the go-to expert for complex print jobs, handling 30+ custom orders monthly with 98% accuracy and consistent positive client feedback.
• Reduced print errors and rework by 35% through proactive equipment checks and end-to-end process monitoring.
• Boosted repeat business by 25% by guiding clients toward optimal print solutions that aligned with their vision and budget.
• Prevented material waste and production delays by identifying and correcting file issues in over 50 client submissions per month.
• Trained and mentored 5+ new team members in fast troubleshooting techniques, increasing overall team responsiveness by 40% during peak periods.
• Resolved 15–20 technical emergencies monthly—including jams, software glitches, and alignment issues—without disrupting production timelines.
• Maintained smooth client relationships and consistent delivery standards by independently managing high-pressure production challenges.

• Boosted brand visibility in Nairobi’s retail market through a strategic, insight-driven market entry plan.
• Built strong relationships with retail partners, resulting in repeat orders and increased advocacy for new product lines.
• Introduced data-driven decision-making by tracking product performance and translating insights into actionable strategies.
• Conducted tailored product showcases, improving retailer understanding and driving higher in-store adoption.
• Acted as a liaison between frontline retailers and internal teams, ensuring merchant feedback shaped product and service improvements.