Francis Wafula

• Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
• Verified accuracy of all deliveries against order forms.
• Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
• Maintained strong relationships with clients through proactive communication and personalized service.
• Expedited deliveries to meet customer deadlines and requirements.
• Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
• Inspected and maintained delivery vehicles regularly to keep in safe working order.
• Kept detailed mileage and fuel reports to track overall fuel costs.

• Stock management, Housekeeping, Customer service, Answering queries and concerns about a company's products or services, Processing orders and transactions, Resolving issues and handling customer complaints, Tracking customer service metrics
• Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
• Obtained client information by answering telephone calls.
• Established strong customer relationships, building recommendations and loyalty.

Greeting customers in a friendly and courteous manner and showing directions to
customers.
✓ Providing customers with information about fuel products and other services.
✓ Handling all cash and credit transactions accurately.
✓ Checking fluid levels and tire pressures.
✓ Refueling vehicles.
✓ Cleaning windscreens
✓ Collecting payments and issue receipts.
✓ Carrying out basic vehicle checks.

• Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
• Maintained thorough knowledge of products and services to provide accurate information to customers, increasing trust in the brand.
• Mentored new hires by sharing best practices and experiences which resulted in faster onboarding and increased confidence in handling customer interactions.
• Collaborated with cross-functional teams to address complex customer concerns, resulting in elevated satisfaction levels.
• Took payment information and other pertinent information such as addresses and phone numbers to place orders.