Timeline
Work History
Overview
Education
Skills
Hi, I’m

Francis Oyie

IT Technician
Nairobi,Nairobi

Timeline

Computer Pride

Certificate from ITIL Service Management
10.2018 - 10.2018

ICT Technician

Geothermal Development Company
03.2017 - Current

ICT Intern

Water Services Regulatory Board
06.2016 - 08.2016

ICT Intern

Ministry of ICT, Kenya
05.2014 - 08.2014

KCA University

Bachelor of Science from Business Information Technology
02.2014 - 11.2017

Annex Institute of Technology

Certificate from Advanced Computer Applications
02.2012 - 04.2012

Tala High School

KCSE
01.2008 - 12.2011

Work History

Geothermal Development Company
Nairobi, Nairobi

ICT Technician
03.2017 - Current

Job overview

  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
  • Performed day-to-day LAN and WAN administration, maintenance, and support.
  • Identified and immediately resolved issues with network devices.
  • Assisted IT staff on troubleshooting issues and closing calls.
  • Improved network efficiency by implementing and managing system updates and patches.
  • Monitored system performance and responded to alerts.
  • Maintained network hardware and software and monitored network to support network availability to end users.
  • Enhanced network security through installation, monitoring, and maintenance of firewalls and antivirus software.
  • Reduced downtime with proactive identification and resolution of IT issues.
  • Maximized uptime by performing routine maintenance on servers, switches, routers, and other networking equipment.
  • Contributed to successful system migrations through careful planning and execution of tasks.
  • Analyzed network traffic and performance metrics to optimize system performance.

Water Services Regulatory Board
Nairobi, Nairobi

ICT Intern
06.2016 - 08.2016

Job overview

  • Sorted and organized files, spreadsheets, and reports.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
  • Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
  • Prepared project presentations and reports to assist senior staff.
  • Assisted in the planning and execution of company events, resulting in increased employee engagement and satisfaction.
  • Supported customer service improvements with detailed feedback analysis.
  • Enhanced project visibility by maintaining up-to-date project status reports.
  • Assisted in development of new product feature, contributing to user-friendly experience.
  • Collected, arranged, and input information into database system.
  • Evaluated customer needs and feedback to drive product and service improvements.

Ministry of ICT, Kenya
Nairobi, Nairobi

ICT Intern
05.2014 - 08.2014

Job overview

  • Conducted regular reviews of operations and identified areas for improvement.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Supported customer service improvements with detailed feedback analysis.
  • Sorted and organized files, spreadsheets, and reports.
  • Coordinated with IT support teams to address technical issues arising from hardware or software failures within the data warehouse environment, ensuring minimal disruption to business operations.
  • Documented procedures related to IT support tasks for easy reference among team members and continuity of service delivery standards.
  • Developed strong rapport with staff members, building trust as a reliable resource for IT support needs.
  • Streamlined IT support processes, resulting in faster issue resolution times and increased customer satisfaction.

Overview

10
years of professional experience
8
years of post-secondary education

Education

KCA University
Nairobi

Bachelor of Science from Business Information Technology
02.2014 - 11.2017

Computer Pride
Nairobi

Certificate from ITIL Service Management
10.2018 - 10.2018

Annex Institute of Technology
Nairobi

Certificate from Advanced Computer Applications
02.2012 - 04.2012

Tala High School
Machakos

KCSE
01.2008 - 12.2011

Skills

  • Helpdesk Services
  • Network Maintenance
  • Technical Support
  • Hardware and Software Configuration
  • Computer System Diagnostics Software
  • License Administration
  • Application Installation
  • Resolve Technical Problems
  • LAN and WAN Assessment
  • System Upgrades
  • VPN Configurations
  • Preventative Maintenance

Similar Profiles

CREATE PROFILE
Francis OyieIT Technician