FRANCIS OSORE ANANGWE
NAIROBI
Summary
Technology-driven IT Support Specialist who integrates technical acumen with problem-solving expertise to expand IT operations. Solid knowledge in information system and communication network maintenance, installation, troubleshooting, administrative support, and user management. Highly effective team player, with proven success in quality control, customer service, technical support, and operations analysis.
Overview
7
7
years of professional experience
Work History
IT Support Specialist
CORPRISK AFRICA LIMITED
NAIROBI
07.2024 - Current
- Configure workstations, networks, servers and printers for end users.
- Install software applications as requested by customers.
- Performed regular maintenance checks on computer hardware components.
- Traine new employees on the use of computer systems and programs.
- Develope procedures for installation, configuration and testing of IT products.
- Review requests for service to resolve IT difficulties, documenting and fielding tickets to improve problem resolution.
- Maintain up-to-date knowledge of the latest technology trends, tools, and best practices in technical support.
IT Support Assistant Trainee
CORPRISK AFRICA LIMITED
Nairobi
2 2024 - 07.2024
- Networking, Troubleshooting, Computer Hardware and software, Car tracking, Graphic design
- Improve workflow efficiency by prioritizing tasks according to urgency and importance under tight deadlines
- Support departmental tasks to increase understanding of industry processes
- Support organizational objectives with help from existing employees
- Safeguarding confidential information through diligent handling of sensitive documents and adherence to privacy guidelines
- Contribute to a positive work environment by maintaining professionalism and fostering teamwork among colleagues
Data Analyst and Entry
INTERNATIONAL LIVESTOCK RESEARCH INSTITUTE
Nairobi
09.2022 - 07.2023
- Organizing feed data
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources
- Improved decision-making processes with accurate data analysis and visualization techniques
- Identified, analyzed and interpreted trends or patterns in complex data sets
- Analyzed data to identify root causes of problems and recommend corrective actions
- Provided actionable insights through comprehensive reports and dashboards, supporting strategic initiatives
Cyber Attendant
SAMTECH CYBER
Kajiado
09.2021 - 11.2021
- File tax, Customer service, Printing, Photocopy, Online services, Other cyber services etc
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction
- Responded to all customer inquiries thoroughly and professionally
- Provided excellent customer service to guests by promptly responding to inquiries and requests
IT Intern
ORARO & COMPANY ADVOCATES
Nairobi
01.2021 - 05.2021
- Networking, Software Installation and maintenance, Hardware repair
- Supported IT department in handling technology rollout and maintenance
- Installed, modified, and repaired software and hardware to resolve technical issues
- Managed program errors with analytical approach focused on troubleshooting, diagnosing and resolving each problem
- Analyzed user requirements and developed solutions to meet needs
Procurement Mentorship
INTERNATIONAL LIVESTOCK RESEARCH INSTITUTE
Nairobi
10.2017 - 11.2017
- To ensure that materials are up to date in the store as well as scheduling material purchases and deliveries and verifying current inventory
- Developed individualized learning plans to foster academic growth and personal development in mentees
- Improved mentor-mentee relationships through regular communication and progress tracking
Education
Certificate - Cyber Security
Oxford Home Study Centre
OxfordCertificate - Certificate in HR
Oxford Home Study Centre
OxfordCertificate - Climate Advocacy
Green Anglicans Climate Activism
South AfricaDiploma - Information Technology
Jomo Kenyatta University of Agriculture And Technology
NairobiCertificate - Information Technology
Jomo Kenyatta University of Agriculture And Technology
NairobiCertificate - ICDL
Museum Hill Centre
NairobiSkills
- Configuration Management
- Patch management
- Client Relationship Building
- Software Installation
- Cost Analysis
- Application support
- Hardware upgrades
- Technical Support
- System administration
Languages
English
First Language
Swahili
Proficient (C2)
C2
Timeline
IT Support Specialist
CORPRISK AFRICA LIMITED
07.2024 - Current
Data Analyst and Entry
INTERNATIONAL LIVESTOCK RESEARCH INSTITUTE
09.2022 - 07.2023
Cyber Attendant
SAMTECH CYBER
09.2021 - 11.2021
IT Intern
ORARO & COMPANY ADVOCATES
01.2021 - 05.2021
Procurement Mentorship
INTERNATIONAL LIVESTOCK RESEARCH INSTITUTE
10.2017 - 11.2017
IT Support Assistant Trainee
CORPRISK AFRICA LIMITED
2 2024 - 07.2024
Certificate - Cyber Security
Oxford Home Study Centre
Certificate - Certificate in HR
Oxford Home Study Centre
Certificate - Climate Advocacy
Green Anglicans Climate Activism
Diploma - Information Technology
Jomo Kenyatta University of Agriculture And Technology
Certificate - Information Technology
Jomo Kenyatta University of Agriculture And Technology
Certificate - ICDL
Museum Hill Centre
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