Francis Ng'ang'a
Naivasha
Summary
Proven Sales Manager at Fountain Valley Water Plant, adept in relationship building and staff management, significantly increased sales revenue through strategic initiatives. Expert in fostering client relationships and leading teams to exceed targets, demonstrating a keen ability to negotiate and streamline processes for peak efficiency and client satisfaction.
Overview
17
17
years of professional experience
Work History
Sales Manager
Fountain Valley Water Plant
Naivasha, Nakuru District
03.2015 - 12.2019
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
Bookshop Manager
Catholic Bookshop
Naivasha, Nakuru District
01.2003 - 08.2009
- Instituted loss prevention measures that led to a significant decrease in shrinkage rates over time.
- Increased sales by establishing strong relationships with publishers and negotiating better deals.
- Streamlined inventory management for improved efficiency, accurate tracking, and reduced waste.
- Recruited top talent by conducting thorough interviews and offering competitive compensation packages to attract highly qualified candidates.
- Enhanced customer satisfaction and loyalty through personalized recommendations and attentive service.
- Ensured a safe work environment by adhering to proper safety standards and promptly addressing any potential hazards or concerns brought up by staff members.
Education
Associate of Arts - Diploma in Business Management
Kenya Institute of Management
Naivasha, Nakuru District, Kenya08.2018
Skills
- Relationship Building
- Sales team training
- Staff Management
- Goals and performance
Currently i am pursuing a bachelor degree in Business administration at the University of the people
Currently studying Bachelors Degree in Business Administration an online class provided by University of the people in USA
This a four year course and Currently Iam in the second year,
Additional Information
I am a civic educator and a facilitator , having completed basic course in
!1 social impact planning for success march 28 2019
2Advocasy April 10 2019
3 planning for monitoring and evaluation June 12 2019
4Basic course on conflict Resolution 14th 10 2000
5 Development of local conflict Management Structures on Prevention of Election Violence !4 February 2013
Timeline
Sales Manager
Fountain Valley Water Plant
03.2015 - 12.2019
Bookshop Manager
Catholic Bookshop
01.2003 - 08.2009
Associate of Arts - Diploma in Business Management
Kenya Institute of Management