Francis Mukiti
Business Administator
Nairobi
Summary
A results-driven sales and marketing professional with a proven track record of driving revenue growth and profitability through strategic planning and execution. Skilled in competitor analysis, innovative promotions, and continuous optimization to surpass goals and capitalize on market opportunities. Highly organized Business Administrator with expertise in delivering seamless clerical support in dynamic, fast-paced environments. Adept at maintaining accurate records, managing communications, and prioritizing tasks to enhance operational efficiency. Excels in cross-functional collaboration, problem-solving, and day-to-day operations management, with a proactive approach to addressing challenges and driving team success. Committed to achieving tangible results and fostering partnerships to achieve shared objectives.
Overview
2025
2025
years of professional experience
2023
2023
years of post-secondary education
Work History
Business Administrator
Techwin Limited
2 2024 - Current
- Data Management and Quality AssuranceAccurately register marketing data (field marketing, social media, website, print promotions) in the CRM system.
Regularly clean, validate, and maintain data accuracy, completeness, and consistency.
Map and integrate data from various sources for seamless CRM integration.
- Lead Allocation and ReportingAssign leads to appropriate sales representatives based on potential value or industry.
Generate and distribute reports on data quality, lead status, follow-ups, and conversion rates.
- Data Analysis and Process ImprovementAnalyze data trends to identify opportunities and enhance marketing and sales processes.
Review existing CRM processes and recommend improvements to streamline operations and increase efficiency.
Develop reports and dashboards to support strategic decision-making.
- Collaboration and Workflow DocumentationCollaborate with cross-functional teams to gather requirements and document business workflows.
Liaise between business stakeholders, IT teams, and CRM users to communicate updates and resolve concerns.
- CRM System Management
- Manage CRM platforms, including user access, data integrity, customization, and configuration.
- Monitor system performance, identify areas for optimization, and implement improvements.
- Lead CRM-related projects such as upgrades, migrations, or enhancements.
- Training and Support
- Develop and maintain guides, training materials, and documentation.
- Provide training and ongoing support to CRM users.
- Data Security and Compliance
- Ensure the security of customer data and compliance with privacy regulations.
- Safeguard customer information within the CRM system.
Sales Officer
CIC Insurance
06.2023 - 08.2023
- Attended meetings with managers to obtain knowledge on products to sell and promotions to push
- Maintained excellent client relationships by providing excellent customer service and proactively solving issues
- Used creativity to produce innovative strategies designed to increase sales and ensure business growth
- Informed leads and customers on current promotions to increase sales
- Continuously improved self-performance by analysing customer feedback and monitoring service reviews
- Worked with sales teams to determine best strategies to increase customer interest and purchases
- Maintained extensive knowledge of company products and industry trends to support presentations and sales strategy
- Built and maintained courteous and effective working relationships
- Met schedule using excellent planning and coordination skills
- Developed team communications and information for meetings
Intern
Stratostaff
01.2023 - 03.2023
- Answered and managed incoming and outgoing calls while recording accurate messages
- Directed incoming mail, interoffice messages and packages to office recipients
- Organised and stored hardcopy files
- Handled client correspondence and internal communications in professional manner
- Updated client correspondence files and noted additions in file index
- Performed administrative tasks, document management and report development for inter-departmental use
- Answered phones and performed clerical office functions to address queries, concerns and issues, escalating complaints to management
- Organised files to support efficiency and traceability
- Booked and coordinated equipment maintenance to meet operational needs
- Assisted associated departments with clerical and administrative support
Education
Bachelor of Business Administration and Management - Commerce
Daystar University
Certificate - Reachstacker Operations and safety counter balance
Achelis Material handling Limited
Certificate - Driving
Automobile Association of Kenya
Certificate of Higher Education - High School
Burieruri Boys Secondary School
Skills
Extensive product knowledge
Sales strategy
Persuasion and negotiation
Customer rapport building
Sales goal attainment
Marketing and sales strategies
Team player
Multitasking
Customer assistance
Highly motivated
References
- Ken Mbiuki, CEO-Techwin Limited, +254722713230, Nairobi, Nairobi, Nairobi, 00200, Kenya
- Stratostaff EA Ltd, +0202095033/2, Nairobi, Nairobi, Nairobi, 00200, Kenya
- Maureen Owino, Team Leader Life Insurance, +254722107244, Nairobi, Nairobi, Nairobi, 00200, Kenya
Timeline
Sales Officer
CIC Insurance
06.2023 - 08.2023
Intern
Stratostaff
01.2023 - 03.2023
Certificate - Reachstacker Operations and safety counter balance
Achelis Material handling Limited
Certificate - Driving
Automobile Association of Kenya
Certificate of Higher Education - High School
Burieruri Boys Secondary School
Business Administrator
Techwin Limited
2 2024 - Current
Bachelor of Business Administration and Management - Commerce
Daystar University